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Germain Honda of Surprise
Surprise, AZ
923 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
July 02, 2025
They don’t want to help there customers and go against them and also get you into a car they want you to be in . You get nothing you want ! them and also get you into a car they want you to be in . You get nothing you want ! More
by Dylan
Verified Customer
July 02, 2025
Sales staff was pleasant and gave me a fair deal. Finance also very good. Good experience Finance also very good. Good experience More
by philsncty
July 02, 2025
On the day we leased the new vehicle, we were able to make an appointment with Christopher Hawkins and he had two vehicles ready for us to test drive when we arrived. Once we chose the vehicle we wanted make an appointment with Christopher Hawkins and he had two vehicles ready for us to test drive when we arrived. Once we chose the vehicle we wanted we worked with Tracey Ford to work up the trade in amount for the old vehicle, down payment and monthly cost for the new vehicle. We appreciated all the work that was done by Tracey to get us to where we needed to be for a monthly payment. Tracy was available to us a couple days later when we had some questions and resolved the matter quickly. Ty Crews worked with us on the final financing part of the transaction. Ty was excellent at explaining all the details and made the process very easy to understand. We felt completely comfortable with the way Ty handled the transaction with us and the time it took to complete the process. Ty worked with us a few weeks later to resolve a Registration issue after we received the new license plates. We were thankful for his quick resolution to this matter. Christopher was responsible for getting the vehicle ready for us to take home. He took extra care to ensure everything with the vehicle was ready for us after signing the documents with Ty in Finance. Once we moved our personal belongings to the new vehicle. Christopher spent time with us to show us all the settings and features of the vehicle and resolved any questions we had at that time. The whole team we worked with made the leasing decision easy and the leasing transaction went very smoothly. We look forward at the end of our three year lease to come back and have the same excellent experience. More
by r.fain
July 02, 2025
I was supposed to get a two free oil changes, this did not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came o not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came on which did NOT happen until end of month. I was charged for every single service provided, NOT one service combined together. I was way over charged and NEVER going back for service. More
by lroepic
Employees Worked With
July 01, 2025
Courteous and respectful agent. Got done on timely manner like she said and we were out the door Got done on timely manner like she said and we were out the door More
by akadla1970
Employees Worked With
July 01, 2025
i love my sales lady she was wonderful! she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty. she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty. More
by harlenesmith
June 30, 2025
I went to Germain Honda of Surprise thinking about buying a new car. After expressing my interest to the salesperson (JP) and negotiating with the sales manager (Reese), we came to an agreement. All in all t a new car. After expressing my interest to the salesperson (JP) and negotiating with the sales manager (Reese), we came to an agreement. All in all the process was very smooth, fast and the team was exceptional. I'd recommend checking out this dealership. More
by rwolchko11
June 30, 2025
Experienced, thorough, fair prices, no up-selling, good explanations, answer questions clearly, I trust this dealership. explanations, answer questions clearly, I trust this dealership. More
by mssavery
Employees Worked With
June 30, 2025
Service Center, Robert Solis listened to what I wanted done to vehicle & did not pressure to have other maintenance done immediately, but when convenient for me. He is the best. done to vehicle & did not pressure to have other maintenance done immediately, but when convenient for me. He is the best. More
by nmell
Employees Worked With
