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Germain Honda of Surprise

Surprise, AZ

4.8
799 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 801 reviews

May 15, 2025

Our transition was seamless and our salesman (Adrian) took very good care of us. Taking time to tell/show us about hi tech features of our new Passport T/S Elite. Thank you! More

by craig.plummer
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

Germain Honda of Surprise responded

Congratulations on your new Honda. We are happy to know that Adrian provided you with a positive and informative experience. Enjoy the road in your new ride. Best Regards, Sassha Motz General Manager

May 15, 2025

Very accommodating and George was very pleasent to work with. Nice touch to wash my car and dry the windshield with a towel. More

by lemar100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 16, 2025 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on George. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

May 15, 2025

Alfredo is such a pleasure to work with! He always take care of our vehicles! More

by samsfamiliax5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Al to ensure your overall satisfaction mean so much to us all. See you down the road. Best Regards, Sassha Motz General Manager

May 15, 2025

Always a great experience. Very professional and customer oriented. They never take you or your business for granted. More

by curtandsharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

We would like to thank you for your recommendation and for this 5 Star review. Our team of professionals is dedicated to providing you and everyone else who visits Germain Honda with only the best there is to offer. Best Regards, Sassha Motz General Manager

May 14, 2025

Very helpful and friendly staff. Comfortable and spacious waiting area (showroom), with clean restrooms and coffee too! More

by tom@swatsoft.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
May 15, 2025 -

Germain Honda of Surprise responded

Thank you for providing feedback on your recent experience at Germain Honda of Surprise. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that George took great care of you. We look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

May 13, 2025

Kristina Miranda has now helped me out twice recently. Her knowledge and service has been great. She was able to get me scheduled in the second time based on my timeline. She also responded to question More

by chellers1968
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Germain Honda of Surprise responded

Thank you! We're happy to hear that Kristina made sure your car was well taken care of, and that it was a smooth, hassle-free experience. We appreciate your business and look forward to working with you again in the future. Best Regards, Sassha Motz General Manager

May 13, 2025

I believe that the service try's to do a good job servings my Honda's. I had to return them a few times to make repairs after being services. Mostly over look items that were not done. Nathan Garci More

by solo1950s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Germain Honda team may assist you again. It's always our pleasure! Best Regards, Sassha Motz General Manager

May 13, 2025

They didn't do a good job. Tire had a.nail.in it and they said tire was fine. More

by beege516
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nate Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2025 -

Germain Honda of Surprise responded

We are disappointed to hear of your negative experience, as this is certainly not the quality of service that we aim to provide. Our customers' confidence is important to us, and we would be more than happy to personally address your concerns. Please feel free to our Service Manager, David McKee at 602-875-8650 and allow him the opportunity to assist. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

May 12, 2025

Roberts the best. Friendly, personable, and knows his stuff. Every time I come he's right out there with his friendly face. Thanks Robert More

by tug65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

Your continued business and positive feedback about your experiences with Robert are greatly appreciated. See you next time. Best Regards, Sassha Motz General Manager

May 12, 2025

Nathan is always awesome to work with, always outstanding sales and service. I will only bring my Honda to Nathan. More

by wcrjr8055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in Nathan and our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

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