Germain Honda of Surprise

Great team, communication and support in decision. Was crunched on time, came in curious about different possibilities and came out with a new car. Thank you Joshua for your support and help throughou Was crunched on time, came in curious about different possibilities and came out with a new car. Thank you Joshua for your support and help throughout the way! Very helpful. More

Joshua was amazing! We will go back to him again. Thank you Joshua! We appreciate you. We will go back to him again. Thank you Joshua! We appreciate you. More

No hassle. No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience No pressure. Easy process. Relaxing experience. Will definitely be a return client in the future overall had a great experience More

Andre kaz was the BEST I ever had. He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real pr He was totally knowledgeable and very aware of high quality service I was billed approximately $1800, and didn’t object because Andre was a real professional. More

John was a great salesman. He was always there to help. We are very careful buyers and were back many times for information. I am from the American auto industry, so buying He was always there to help. We are very careful buyers and were back many times for information. I am from the American auto industry, so buying a Honda was difficult for me. Between John and Terry we were made aware that Honda cars are assembled in the USA. Though we did not wind up buying, John was the only reason we considered the CRV so closely. It was a pleasure working with him. If we buy another vehicle, we would come to see John first. More

See Separate Review comparing Germain to Other Honda Competitor in Surprise, AZ. Significant differences in the two dealerships. I had excellent service from all persons contacted from the General M Competitor in Surprise, AZ. Significant differences in the two dealerships. I had excellent service from all persons contacted from the General Manager who took the time to great me; to my salesperson Kiara, who was outstanding in her service and follow-through. From Finance to Service Department, I was thoroughly satisfied. Special shout-out to Al Bustamante in Service Dept., who I have dealt with concerning past leased Hondas. He has in great part obtained my allegiance to Honda vehicles and their upkeep. I am a completely satisfied customer with Germain Honda. Very well-run and organized operation. More

I came in to have an oil change and a recall item to be fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how lo fixed. My service rep didn’t know if the parts were available for the recall item so I asked him to please let me know as that would determine how long I would be there. He said he would. I sat down and waited. An hour later I got up to see if both items were to be done. He and three other men were in an office. It was a glass office. I stood outside the office to wait until someone saw that I needed help. No one came out. I notice my car keys on the counter and my car ready to go so I knocked on the glass and finally got someone’s attention. My service rep apologized saying he was in a meeting. I asked him if my car was going to get the recall item fixed and he said no. I asked him why he didn’t notify me. He had no reason. I then asked if my car was ready and it was. How much extra time did I wait I don’t know. Clearly I wasn’t a priority. I was not happy. More

Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed. Amazing staff very friendly and great lipping customers informed. More

This dealership runs like a well-oiled machine. All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seri All know what their job is and they do it well. It is very refreshing to find a Co., especially a dealership, that takes good Customer Service seriously. Kudos to Brandon S, Evan W., and Robert P. in particular ! More