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Germain Honda of Surprise

Surprise, AZ

4.8
801 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase. When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule. Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country. For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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13270 N Autoshow Ave

Surprise, AZ

85388

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Showing 801 reviews

October 21, 2024

Robert was fantastic! Everything was addressed quickly and he truly listened to what I was saying when I was describing the issue at hand. Everyone in service was welcomin More

by stefaniebauler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. Our team focuses on delivering only the best to our valued guests and we are thrilled to learn your visit was nothing less. We look forward to building a long and lasting relationship. Best Regards. Sassha Motz General Manager

October 21, 2024

Very helpful and knowledgeable with what needed to be done. Great customer service! Thank you! More

by debbieirene5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Oct 22, 2024 -

Germain Honda of Surprise responded

Our team works hard to ensure that you receive only the best care for you and your Honda. Until next time, safe travel. Best Regards, Sassha Motz General Manager

October 21, 2024

Excellent service from Alfredo! ! I’am at Germain Honda because of him.. Give him a raise!! More

by tvlbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Germain Honda of Surprise responded

We are overjoyed to know that Alfredo continues to take great care of you. We are fortunate to have him on our team of professionals taking wonderful care of our valued guests. Best Regards, Sassha Motz General Manager

October 20, 2024

Everyone we talked to was very helpful and knowledgeable. Very good customer service. Love my new car. More

by LOR82953
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John LaGrassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Congratulations on the purchase of your new Honda. We are honored you chose to work with our team here at Germain Honda of Surprise and thank you for the kind review. Best Regards, Sassha Motz General Manager

October 18, 2024

Service is very reliable very professional. Always answer my questions very honest. Waiting area is very pleasant More

by ioliverarizona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Oct 21, 2024 -

Germain Honda of Surprise responded

We're delighted you enjoyed a pleasant visit and a comfy wait in our lounge. Please come see us again some day! Best Regards, Sassha Motz General Manager

October 18, 2024

Robert Solis, a perfectly nice man but wasn't empowered, directed, or seemingly able to actual help us. My wife and I just spent $53,000 at the dealership and as soon as they got their cash any kind of semb More

by pvwiggins
Recommend Dealer
No
Employees Worked With
Robert Solis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Germain Honda of Surprise responded

Thank you for taking the time to speak with Ric to ease your concerns. We wish you many worry free miles on your new Honda! Best Regards, Sassha Motz General Manager

October 18, 2024

Had oil change and tire rotation, waited, all went well. Service advisor was Nathan Garcia, always pleasant. More

by mjprcowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Your complete satisfaction is our ultimate goal. Thank you for sharing. Best Regards, Sassha Motz General Manager

October 18, 2024

They’re very professional, friendly, and very knowledgeable. The dealership was very clean and comfortable. More

by nzekman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Nate. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

October 17, 2024

I NEEDED A NEW BATTERY AND MATT TOOK CARE OF THIS ORDER. MATT DID A GREAT SERVICE More

by rehkrp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Oct 21, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Matt ensured you and your Honda were a top priority and were thoroughly taken care of. Best Regards, Sassha Motz General Manager

October 17, 2024

Service advisor was courteous and informative. Easy scheduling. No upselling. I will happily go here again. More

by glenn.tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Germain Honda of Surprise responded

Your business and trust in our team are greatly appreciated. Thank you for taking the time to let us know Robert took great care of you. Best Regards, Sassha Motz General Manager

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