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Germain Honda of Surprise
Surprise, AZ
804 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 804 reviews
October 18, 2024
Robert Solis, a perfectly nice man but wasn't empowered, directed, or seemingly able to actual help us. My wife and I just spent $53,000 at the dealership and as soon as they got their cash any kind of semb directed, or seemingly able to actual help us. My wife and I just spent $53,000 at the dealership and as soon as they got their cash any kind of semblance to a proud and hard working dealership and personnel went out the window. I will most likely take our brand new Black Edition Passport to another Honda dealership for the thousands of dollars we will spend on maintaining the car in excellent condition. This is a dealership that will lose more money than they will earn simply because their focus is directed towards profit alone. Not an outstanding dealership from the customer's point of view. Nice people but not nice service More
by pvwiggins
Verified CustomerEmployees Worked With
October 17, 2024
Matt did an excellent job keeping me informed through the process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to repla process of servicing my van. I don’t know the master mechanic’s name but I was very impressed with his expertise and going above and beyond to replace the new grill parts that I had ordered but wasn’t able to put them on. This is the first time that I have felt like Honda did an exceptional job for me. Thanks to Matt and the awesome mechanic! More
by cyn40love
Employees Worked With
Matt Thorpe
October 17, 2024
Service advisor was courteous and informative. Easy scheduling. No upselling. I will happily go here again. Easy scheduling. No upselling. I will happily go here again. More
by glenn.tyler
Employees Worked With
October 17, 2024
Very professional and nice. Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! Extremely knowledgeable in my car. didn’t push anything extra but informed me of other services! More
by ozzie15321
Employees Worked With
October 17, 2024
Amazing customer service, everyone was respectful & informative. Although the process did take a little long we were more than happy in the end. informative. Although the process did take a little long we were more than happy in the end. More
by donye Wilson
October 17, 2024
Helpful, pleasant not over-bearing or pushy. We never felt rushed. We love the car! We had a Lexus before and love this one even more!! We never felt rushed. We love the car! We had a Lexus before and love this one even more!! More
by Jimdlundeen
October 16, 2024
Excellent and caring service by everyone we encountered at the dealership - especially Devon. Including a minor problem with the tires that was fixed by the service dept. We appreciated the friendliness. at the dealership - especially Devon. Including a minor problem with the tires that was fixed by the service dept. We appreciated the friendliness. More
by JBANKS27
October 16, 2024
Great customer service! I have my car returned to me in less than an hour. Thank you I have my car returned to me in less than an hour. Thank you More
by swcooper19
Employees Worked With
October 15, 2024
Excellent customer care and support during and after the purchase of my new Honda Prologue. purchase of my new Honda Prologue. More
by Lisafuller2010
