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Germain Honda of Surprise
Surprise, AZ
845 Reviews
Welcome to Germain Honda of Surprise, a family-owned dealership that remains committed to serving our customers and the local community. In addition to a remarkable selection of the latest new Honda models, Certified Pre-Owned vehicles, and quality used cars – you can expect a hassle-free buying experience made possible by our transparent pricing. Our entire staff of friendly and knowledgeable Honda Product Experts will help you find the right vehicle for your budget and driving habits. Every vehicle in our inventory includes a complimentary CARFAX vehicle history report for total peace of mind on your next purchase.
When it comes time for routine maintenance or service, our state-of-the-art Honda Service Center is equipped to handle all of your automotive needs. Our team of factory-trained technicians has the knowledge and expertise to properly give your vehicle the attention that it deserves. Better still, we carry a full selection of Genuine Honda Parts and Accessories designed to meet the original specifications of your vehicle. For your convenience, our Service Center offers same-day service with no need to interrupt your busy schedule.
Germain Honda of Surprise is also proud to support all members of our armed forces along with their families. We offer a number of exclusive offers and incentives that are designed to help service members save big on their next vehicle purchase. It’s our way of saying “thank you” for their service and dedication to our country.
For over half a century, the Germain Motor Company has remained family-owned and operated with an unwavering commitment to serving our customers, community, and employees. Our mission begins with attracting, developing, and retaining exceptional people in order to deliver you an outstanding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 AM
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 845 reviews
March 13, 2021
Professional and courteous all around. Troy Barr is an honest, fair sales person.My experience at Surprise Honda was very positive and I left with a new Accord. honest, fair sales person.My experience at Surprise Honda was very positive and I left with a new Accord. More
by mdhnlu9j6x2o@opayq.net
Employees Worked With
Troy Barr
March 12, 2021
Recently Levi Sainz (Service Advisor) contacted me promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always promptly to make a service appointment; met me at the door; and monitored the progress on my vehicle to ensure it was ready as promised. I've always received good customer service at Surprise Honda and highly recommend them. More
by Russ
Employees Worked With
Levi Sainz
March 09, 2021
The service department is very good for your Honda or Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. Acura. They have competitive prices for parts and services. Al and Levi will take care of you. The waiting area is comfortable. More
by ZakkisGod
Employees Worked With
Al, Levi
March 03, 2021
In for recall, mentioned front alert sensors left/right In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated tw In for recall, mentioned front alert sensors left/right active when nothing is happening. 30 minutes took 2 hours. Still broke... sensor activated twice on the way home. More
by wa7dgw
Employees Worked With
Don't know service writers name
March 01, 2021
absolutely disgusting behavior. rudest dealership i have gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $1300 gone too by far. complete liars and extremely disrespectful. Nolen Right (Wright?) was the rudest sales manager i have spoken with. promised me $13000 out the door for the car i was interested. after promising me a price, he proceeded to run my credit and bring back the contract stating he could not sell the car for any less then $16000 and lied saying he never agreed with $13k, even though he signed a paper agreeing to it. he then proceeded to scream and yell about how we were wrong and he “never agreed to $13k, even though he signed agreeing he’d accept it. overall, terrible experience and i would not recommend this dealership to anyone. don’t waste your time people! More
by sara
February 26, 2021
David McKee is my service advisor and has been for a very long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend long time. He is always very kind and compassionate. He never tries to up sale anything and will work with you all the time. He has become a friend as well as my favorite Service Advisor. I think the best Surprise Honda has. More
by reevesvickil
February 26, 2021
Mike Tormollan is the best. Very conscientious and he obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. obviously enjoys his job! He went the extra mile for me. And a bonus: The car was clean and shiny. More
by mhiller
Employees Worked With
Mike Tormollan
February 22, 2021
Great experience all around. Service was professional and attentive. Will recommend to friends. Troy went above and beyond to meet my needs I a new car. attentive. Will recommend to friends. Troy went above and beyond to meet my needs I a new car. More
by defreyc
February 12, 2021
My service advisor is David McKee, he has always done a top notch job on all my car issues.. He is professional but also kind and caring. I know he will take care of my concerns .. David, thank you for a top notch job on all my car issues.. He is professional but also kind and caring. I know he will take care of my concerns .. David, thank you for always going above and beyond. More
by 2cats4us1
Employees Worked With
David McKee
February 10, 2021
Great job by David McKee, he has been my Service Advisor for the past 4 years. David is honest and keeps me posted on what necessary services I need on both of my cars. for the past 4 years. David is honest and keeps me posted on what necessary services I need on both of my cars. More
by dlbeardsworth
