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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
542 Reviews

542 Reviews of Germain Honda of Surprise - Service Center

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May 27, 2025

Alfredo was excellent. He is an asset to this dealership, he really knows his business. More

by milbournejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Your business and kind words for Alfredo are greatly appreciated. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

May 26, 2025

Professional and work estimates accurate. Time estimate was on target. People are happy and professional More

by ggcrump67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Your overall satisfaction means so much to us all. Thank you for choosing Germain for your automotive service needs. Best Regards, Sassha Motz General Manager

May 26, 2025

Excellent service every time. Service personnel are professional and attentive. My questions are always thoroughly answered. More

by jules1m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We truly value your business and appreciate your kind words. Best Regards, Sassha Motz General Manager

May 26, 2025

Germain Honda of Surprise answered my call on the Friday before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at ab More

by j9lak116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thank you for your kind review. We are happy we were able to assist and get you quickly back on the road to enjoy your holiday weekend. Best Regards, Sassha Motz General Manager

May 26, 2025

I took my car in for a recall repair. I was told that it would take 2 hours, but in fact it took less than an hour. Plus I really appreciated the car wash - thank you! More

by Lynkonstant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We are happy you enjoy a quality and efficient service experience with our team here at Germain. Best Regards, Sassha Motz General Manager

May 26, 2025

Booking an early AM appointment worked great. Nathan made sure that I was checked in and my appointment went like clockwork. Oil changed, tires rotated, and my car washed. The early appointment More

by babs549ster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to post your rating. This positive feedback motivates the team to continue exceeding to meet our client’s quality expectations! Thank you again. Best Regards, Sassha Motz General Manager

May 23, 2025

Pleasant experience. Maria was great. She arranged for us to be driven home while our car was worked on. More

by clayton.troxell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

Thanks for letting us know how pleased you were with the convenience of this service visit, Clayton! It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Best Regards, Sassha Motz General Manager

May 23, 2025

Everything and everybody ran like clock work, polite and kept me up to date, Great. More

by t.goolsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Montana
May 27, 2025 -

Germain Honda of Surprise responded

That's great news. Thanks for stopping by to let us know how pleased you were with the supportive dealership visit Robert provided for you. Best Regards, Sassha Motz General Manager

May 23, 2025

She was incredibly patient and understanding and took the time to explain everything in detail. More

by jodyblond12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Germain Honda of Surprise responded

We are happy you received a 5-star informative service experience. As it should be. Best Regards, Sassha Motz General Manager

May 23, 2025

Rating would have been 5 stars but a crucial maintenance item was missed on our first visit and we had to go back the next day. It was quickly completed and we received an apology. More

by kclang925
Recommend Dealer
Yes
Employees Worked With
George Haslerig
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Germain Honda of Surprise responded

Thank you for your business and feedback. Our team apologizes for this oversight and any inconvenience caused. Best Regards, Sassha Motz General Manager

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