Germain Honda of Surprise - Service Center

Alfredo was excellent. He is an asset to this dealership, he really knows his business. He is an asset to this dealership, he really knows his business. More

Professional and work estimates accurate. Time estimate was on target. People are happy and professional Time estimate was on target. People are happy and professional More

Excellent service every time. Service personnel are professional and attentive. My questions are always thoroughly answered. Service personnel are professional and attentive. My questions are always thoroughly answered. More

Germain Honda of Surprise answered my call on the Friday before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at ab before Memorial Day at 4 in the afternoon. I needed a new alternator and they were able to accommodate me. I took the car into the dealership at about 5 PM and they had it fixed by noon the next day (Saturday). I am so grateful for their service! Robert Solis went out of his way to help me and get my car back in working order. More

I took my car in for a recall repair. I was told that it would take 2 hours, but in fact it took less than an hour. Plus I really appreciated the car wash - thank you! I was told that it would take 2 hours, but in fact it took less than an hour. Plus I really appreciated the car wash - thank you! More

Booking an early AM appointment worked great. Nathan made sure that I was checked in and my appointment went like clockwork. Oil changed, tires rotated, and my car washed. The early appointment Nathan made sure that I was checked in and my appointment went like clockwork. Oil changed, tires rotated, and my car washed. The early appointment was recommended by a woman in the service department and I didn’t catch her name, but thank you. More

Pleasant experience. Maria was great. She arranged for us to be driven home while our car was worked on. Maria was great. She arranged for us to be driven home while our car was worked on. More

Everything and everybody ran like clock work, polite and kept me up to date, Great. kept me up to date, Great. More

She was incredibly patient and understanding and took the time to explain everything in detail. time to explain everything in detail. More

Rating would have been 5 stars but a crucial maintenance item was missed on our first visit and we had to go back the next day. It was quickly completed and we received an apology. item was missed on our first visit and we had to go back the next day. It was quickly completed and we received an apology. More