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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
605 Reviews
Call Service Center (602) 780-3495

605 Reviews of Germain Honda of Surprise - Service Center

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April 20, 2025

Great experience! ! Robert was very professional and answered all of my questions. They even listed to me when i said please do not wash it. More

by paul.burke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Germain Honda of Surprise responded

Thank you for taking the time to share your overall satisfaction with our service team. We look forward to replicating your experience going forward. Best Regards, Sassha Motz General Manager

April 18, 2025

They were on time and kept their word about the repair and honest about the maintenance. More

by mr_gregg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Germain Honda of Surprise responded

Thanks so much for your kind words! It's important to us that our guests and their vehicles are treated to a fully transparent and attentive service visit, so we're happy to know our team delivered nothing less at your appointment. Thank you for choosing Germain Honda! Best Regards, Sassha Motz General Manager

April 18, 2025

Alfredo is wonderful always so helpful at every visit I really appreciate him. He really does an amazing job. More

by nsanderson4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Germain Honda of Surprise responded

Your continued business and trust in Alfredo means so much to us all. Thank you for sharing. Best Regards, Sassha Motz General Manager

April 18, 2025

The time was great and the person attending to me was friend and ask me if I wanted something else to be dome More

by rittyme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2025 -

Germain Honda of Surprise responded

We appreciate your business and positive feedback. Please let us know if you need anything further. Until next time, we wish you safe travels. Best Regards, Sassha Motz General Manager

April 17, 2025

George was all a service rep should be. Polite, friendly and went out of his way to make sure your stay comfortable. More

by keyman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
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Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you! It's wonderful to hear that George was so wonderful, and that you felt comfortable and well accommodated at our dealership. Best Regards, Sassha Motz General Manager

April 17, 2025

George was polite, well versed when explaining what was done, efficient. And my work was finished ahead of allotted time! I will call George to book my yearly check up! More

by sheilaray5
Recommend Dealer
Yes
Employees Worked With
The young gentleman that brought out my car was also polite and seemed to appreciate my little joke I made to, George Haslerig
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Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that George's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. George looks forward to assisting you in the future. Until then, we wish you safe travels! Best Regards, Sassha Motz General Manager

April 17, 2025

Good experience all the way around. I will continue to bring my vehicle there for servicing. More

by awells40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Germain Honda of Surprise. We want every experience to be “five stars”! We appreciate you and for taking the time to leave us this positive feedback! Best Regards, Sassha Motz General Manager

April 16, 2025

It was very pleasant and fast. Great staff. Who were very polite informative. I also love a free coffee ad wash. Thank you. More

by amarissifuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Germain Honda of Surprise responded

We are pleased to know you enjoy servicing with us here at Germain Honda of Surprise. See you next time. Best Regards, Sassha Motz General Manager

April 15, 2025

Great service. Quick efficient and friendly. Kristina was excellent to work with. Work was done quicker than expected More

by cacker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the focus of our team here at Germain Honda of Surprise. We are happy to know that Kristina and our team were able to provide you with a quality and efficient service visit. Best Regards, Sassha Motz General Manager

April 15, 2025

The service department, including the manager and its service writers, is one of the major determining factors in the dealership's success. More emphasis should be placed on making them a part of the sal More

by bspitz66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Germain Honda of Surprise responded

Your business and kind words mean are greatly appreciated. Our service team will be honored to learn of your high praise as your trust and faith in them to keep you coming back means so much to us all. Best Regards, Sassha Motz General Manager

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