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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
497 Reviews

497 Reviews of Germain Honda of Surprise - Service Center

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April 25, 2025

George is an outstanding service advisor who definitely deserves to be recognized by all his customers. The guy rocks! More

by d.transporter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Germain Honda of Surprise responded

We're happy you found George to be so supportive during your experience here at Germain Honda of Surprise. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care! Best Regards, Sassha Motz General Manager

April 25, 2025

Nathan was awesome and very easy to call, receive calls, and pickup our Honda Civic More

by e44551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

The customer service was very good. George took the time to stay after his scheduled time to leave to explain the service performed. More

by sistermary912
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Haslerig
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2025

Here’s a corrected version of your sentence: I requested a supervisor, and when he arrived, he wasn't polite at all. He started talking in a loud voice and did not pay attention to my concerns. He More

by sgil.75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Germain Honda of Surprise responded

We are disappointed to learn your visit wasn't the 5-star experience our team works hard to deliver. Our service manager, David McKee has tried to contact you so he may discuss your visit with you. Please contact David at 602-875-8650 or dmckee@germaincars.com so he may learn more about your experience. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

April 24, 2025

Kristina was friendly and professional when my teenage kids brought their vehicles for routine maintenance appointments. We will continue to use this Honda Service Dept. More

by payneaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Germain Honda of Surprise responded

We're happy to hear that your kids had a great experience with Kristina, and that she made sure them and their cars were well taken care of. We appreciate their business and look forward to working with them again in the future. Best Regards, Sassha Motz General Manager

April 24, 2025

Customer service was good. They kept me informed about the progress and what was needed. They got me out in time for my next appointment. More

by melodypahel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your positive and informative service visit. Best Regards, Sassha Motz General Manager

April 24, 2025

Al Bustamante was very professional and helpful. I also want to give a shout-out to Dave McKee. We have had our Honda for many years and are definitely Honda enthusiasts. Germain Honda is the best; More

by drdavog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Germain Honda of Surprise responded

Thank you for your business and dedication to Honda. Your kind words and trust in our team means so much to us all. Al and David will be honored to learn you appreciated the service they provided. Best Regards, Sassha Motz General Manager

April 24, 2025

Servicing is an easy process. Agent is cheerful and friendly. Plenty of room in the waiting room. More

by rafa3083
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Germain Honda of Surprise responded

Our goal is your overall satisfaction. Thank you for choosing Germain Honda of Surprise for your automotive needs. Best Regards, Sassha Motz General Manager

April 23, 2025

They took care of my mom’s car. I don’t live in Arizona but everything went smoothly. More

by hugoeportillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Germain Honda of Surprise responded

Our team appreciates you taking the time to leave us this kind review. Best Regards, Sassha Motz General Manager

April 23, 2025

Customer service agent was very helpful and gotv me loaner while at was in service More

by daniel.mckendry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Germain Honda of Surprise responded

We appreciate your business and thank you for letting us know your service visit was a 5-star experience. Best Regards, Sassha Motz General Manager

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