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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
629 Reviews
Call Service Center (602) 780-3495

629 Reviews of Germain Honda of Surprise - Service Center

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July 09, 2025

Enjoyed my initial meeting and working with Robert. He was thorough and professional. He took the time to review the work to be done and the results. More

by clc1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 09, 2025

Robert Solis is an excellent service advisor. He only recommends the most important items that are necessary at the time to be fixed. Explains everything thoroughly. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2025

It is a dealership that was trusted by my late father. He had been going there for 9+ years. More

by SAzChuckster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 03, 2025

Hospitality and respect towards me and the vehicle. Great response from the service helper. Love it More

by narsareddyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
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July 03, 2025

How is wonderful to deal with. He’s a pleasant individual when I bring my car in. More

by auntymon1262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2025

They don’t want to help there customers and go against them and also get you into a car they want you to be in . You get nothing you want ! More

by Dylan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria Jimenez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Forbis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 02, 2025

I was supposed to get a two free oil changes, this did not happen on two levels. One was over mileage, the other was expired because of the month. I was told NOT to schedule until maintenance light came o More

by lroepic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

lroepic responded

My frustration and disappointment following my recent visit to your service department recently. I was told I was eligible for two complimentary oil changes, yet neither was honored—one due to exceeding mileage, and the other due to expiration by date. However, I delayed scheduling an appointment per the guidance I received: wait until the maintenance light appears. Unfortunately, the light did not come on until the end of the qualifying month, at which point I was informed that the promotion had expired. I feel this was misleading and unfair. To make matters worse, instead of combining the services or offering bundled pricing, I was charged for every service individually, resulting in a bill that far exceeded my expectations. This experience left me feeling overcharged and let down by what I believed would be a routine and trustworthy visit.

July 01, 2025

i love my sales lady she was wonderful! she was very patient and helped me out a lot. She set my car up for me. She went beyond her duty. More

by harlenesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John LaGrassa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Crews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you! We're happy to hear that all of your needs and expectations have been met and that you're satisfied with the service you received. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

July 01, 2025

Courteous and respectful agent. Got done on timely manner like she said and we were out the door More

by akadla1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristina Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2025 -

Germain Honda of Surprise responded

Thank you for sharing your positive and efficient service experience with Kristina and our team. Best Regards, Sassha Motz General Manager

June 30, 2025

Worked with Kevin Proo in service. On it as always, worked with him originally at Showcase More

by Krtidwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Proo
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Jun 30, 2025 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda for your automotive service needs. Best Regards, Sassha Motz General Manager

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