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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
545 Reviews
Call Service Center (602) 780-3495

545 Reviews of Germain Honda of Surprise - Service Center

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January 16, 2025

I love me my car, and the service is always excellent. ............the words above are all that is needed. I get irritated when told it has to be more than... More

by diane89031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2025 -

Germain Honda of Surprise responded

We appreciate your business and are happy to know that you are loving your car. Thank you for choosing Germain and we look forward to you next visit. Best Regards, Sassha Motz General Manager

January 16, 2025

We have had nothing but great service here. Always on time and you are made to feel like you are the only customer. Love this dealership. More

by bfrg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
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Jan 17, 2025 -

Germain Honda of Surprise responded

Your complete satisfaction is the focus of our team here at Germain Honda of Surprise. We are happy to know that our team was able to provide you with the level of service you deserve as a valued Germain customer. Best Regards, Sassha Motz General Manager

January 15, 2025

Used the online to get my appointment with ease. Had an oil change great service was there at 7A.M. Out by 8:30 washed my CR-V Great Job More

by Tim & Val
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Germain Honda of Surprise responded

Thank you so much for sharing your experience with Nate and our Service Department. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Best Regards, Sassha Motz General Manager

Jan 17, 2025 -

Tim & Val responded

Always get Great Service

January 15, 2025

I was treated professionally and efficiently I have always had great service on all my automobiles More

by merrillmoody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Germain Honda of Surprise responded

Thank you for your continued business and for sharing you recent experience with Nate and our team. See you next time. Best Regards, Sassha Motz General Manager

January 15, 2025

Alfredo Bustamonte in the service department is always very helpful in scheduling my appointments for service of our 2018 Honda CRV and the work done by the service department is excellent! More

by billchase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Germain Honda of Surprise responded

Thanks Bill! We're happy to hear that you had another great experience with Alfredo, and that he makes sure you and your car are well taken care of. We appreciate your business and look forward to working with you again. Best Regards, Sassha Motz General Manager

January 14, 2025

It was clean, staff was friendly and kept me informed with issues on my car More

by jclabaugh15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Germain Honda of Surprise responded

Thank you for leaving our service team this kind review. They work hard to ensure our guests receive only the best in customer care. Best Regards, Sassha Motz General Manager

January 14, 2025

Robert Solis did good communicating with a Hearing Impaired individual. ( I am very Hard Of Hearing ). Treated with respect. More

by jmberrymanaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Germain Honda of Surprise responded

Our goal is to ensure every guests receives a quality and caring experience. Thank you for letting us know that Robert delivered this experience to you. Best Regards, Sassha Motz General Manager

January 14, 2025

Andre and your team explained everything and kept me advised of all issues associated with the repair. More

by robtlf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
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Jan 14, 2025 -

Germain Honda of Surprise responded

We are happy you enjoyed a positive and informative visit with Andre and our service team. Best Regards, Sassha Motz General Manager

January 14, 2025

David and Nathan are the best. They went above and beyond to help me and my son. They worked with us, and communicated everything to us, and if we didn't understand, then they exp More

by LIZW4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 14, 2025 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that David and Nathan provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

January 13, 2025

Alfredo was great always provides amazing service! I would recommend him to all of my friends. More

by p93gawlik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 14, 2025 -

Germain Honda of Surprise responded

Your business and kind recommendation are greatly appreciated. Thank you for choosing Germain Honda of Surprise. Best Regards, Sassha Motz General Manager

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