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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
542 Reviews
Call Service Center (602) 780-3495

542 Reviews of Germain Honda of Surprise - Service Center

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January 02, 2025

Professionally took care of me with a personal touch. David and Robert helped me take care of my 2013 Civic. More

by wlsood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Germain Honda of Surprise responded

Our team is pleased to know your service experience was a positive one. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 02, 2025

Reconciled all matters of concern with efficiency and understanding. Recommend service rep Al and service manager David as the best in the business. Go to Germaine without any reservation. More

by noffkematthew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you for your lovely feedback! We're glad Al and David's efforts ensured a positive experience. We look forward to your next visit! Best Regards, Sassha Motz General Manager

January 02, 2025

Great work. Timely, friendly and punctual. Alfredo took great care of my vehicle. Thanks again! More

by Fujunior
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Germain Honda of Surprise. We hope you have a great day! Best Regards, Sassha Motz General Manager

January 01, 2025

Extremely happy with Germain Honda. Nice comfortable waiting area, very efficient service Love our Honda CRV More

by waljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

Thank you so much! Nothing means more to us than your total satisfaction with our work, so thank you for letting us know how happy you were with this service visit. We look forward to serving you again! Best Regards, Sassha Motz General Manager

January 01, 2025

I was very happy and pleased how fast the service was which I had to wait for my car to be done. They did a great job. Thank you very much. M.byerley More

by sharmel60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

Thanks for taking the time to review your service experience! We're happy our team got you safely back on the road in a timely manner. We hope you'll continue to choose Germain Honda for all your automotive needs! Best Regards, Sassha Motz General Manager

January 01, 2025

Quick efficient confidence work is done correctly. Close to my work place and home place More

by jimw4343
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

We truly value your business and thank you for choosing Germain for your automotive care. Best Regards, Sassha Motz General Manager

January 01, 2025

We were waiting a what seemed like a very long time for an oil change and tire rotation...we feel you're overpriced More

by kyle330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Germain Honda of Surprise responded

We appreciate your business and apologize for your longer than anticipated wait. Our team focuses on delivering a quality experience at a fair and competitive price in our market area. Best Regards, Sassha Motz General Manager

December 31, 2024

It is always clear in there the staff is always courteous definitely would go back there! More

by mswashi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Germain Honda of Surprise responded

We appreciate you taking the time to share your recent service experience with us here at Germain. See you down the road. Best Regards, Sassha Motz General Manager

December 30, 2024

Quick. No other services were pushed on me. I was taken care of in less than two hours. More

by Noah.j.livingston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive service needs. Your complete satisfaction means so much to us all. Best Regards, Sassha Motz General Manager

December 27, 2024

I Have always had excellent service! The next time I need service I will go there. More

by homenurse13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2024 -

Germain Honda of Surprise responded

We truly value your business and look forward to our continued relationship. Best Regards, Sassha Motz General Manager

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