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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
545 Reviews
Call Service Center (602) 780-3495

545 Reviews of Germain Honda of Surprise - Service Center

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December 17, 2024

I have always had a positive experience with Germaine Honda in both purchasing and servicing my vehicle. More

by mlugo6300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2024 -

Germain Honda of Surprise responded

We thank you for your continued business and kind words about our team. We look forward to seeing you next time. Best Regards, Sassha Motz General Manager

December 17, 2024

battery needed to be replaced, the dealership worked me in, I was very pleased with the turn around time. More

by rosemarymoon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Dec 18, 2024 -

Germain Honda of Surprise responded

Our team is happy we were able to assist with your unforeseen battery concern. Thank you for sharing your positive experience. Best Regards, Sassha Motz General Manager

December 16, 2024

Great Dealership! !! I’ll be looking 👀 for my next RIDGELINE @ Germain Honda!!! If the price is right 🤑 More

by greco2of4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
Report | Print
Dec 17, 2024 -

Germain Honda of Surprise responded

We truly appreciate your business and feedback. Our team looks forward to assisting you in finding the perfect Ridgeline to meet all your needs. Best Regards, Sassha Motz General Manager

December 16, 2024

Victor is amazing and always honest. He lets you know what your car really needs. He goes above and beyond. More

by rosario_isa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Dec 17, 2024 -

Germain Honda of Surprise responded

Thank you for sharing Victor's dedication to customer satisfaction. You are happy to know your visit was the quality experience our team works hard to deliver. Best Regards, Sassha Motz General Manager

December 16, 2024

Andree was amazing, kind and professional. Service was very prompt and waiting area was clean and spacious. Germaine Honda is Highly recommended More

by kathleenbr8y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Dec 17, 2024 -

Germain Honda of Surprise responded

Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring! Best Regards, Sassha Motz General Manager

December 14, 2024

Assessed my car and documented the necessary repairs to restore it to a safe and reliable operating condition. More

by doug.jones0
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
John LaGrassa
4.0
This rating includes all reviews, with more weight given to recent reviews.
George Bell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Schilling
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Dec 16, 2024 -

Germain Honda of Surprise responded

We're so pleased to have your trust and confidence in our service team. We wish you many more happy travels! Best Regards, Sassha Motz General Manager

December 13, 2024

Awesome Dealership. Andre is always my go to. Courteous, professional, knowledgeable, excellent. Do NOT lose this employee. Worth his weight in gold. He is the excep More

by summitlvrs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Dec 16, 2024 -

Germain Honda of Surprise responded

Thanks so much for your stellar review of Andre! Nothing means more to us than your satisfaction, so we're pleased he did everything he could to ensure an exceptional experience. Congratulations! Best wishes for amazing travels in your new Honda. Best Regards, Sassha Motz General Manager

December 13, 2024

David was very professional and made the customer feel valued. Thank you for providing A+ service More

by Jaredc600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that David ensured you and your Honda were a top priority and are thoroughly taken care of. Best Regards, Sassha Motz General Manager

December 13, 2024

Service was excellent, Victor Morales made the experience easy and comfortable. I would go there again. More

by mdouglas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Morales
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Your overall satisfaction is our priority and we are happy to know that Victor delivered a 5-star service experience. Best Regards, Sassha Motz General Manager

December 13, 2024

We’re helpful with the recall being performed and Andrea took great care of me More

by bsrb03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Dec 13, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain for your recall needs and for highlighting Andrea and her dedication to customer care. Best Regards, Sassha Motz General Manager

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