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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
565 Reviews
Call Service Center (602) 780-3495

565 Reviews of Germain Honda of Surprise - Service Center

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November 22, 2024

Good service advisor. Neat place. Get from diatomic test results Make you scare and high cost to repair which is crazy. Send to for 2nd option. Got both different resu More

by Norbert
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
4.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 22, 2024

Well organized, clean and easy accessible. Amazing staff very friendly and great lipping customers informed. More

by kontic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 22, 2024 -

Germain Honda of Surprise responded

We thank you for sharing your 5-star service experience with Robert. Our team works hard to ensure your overall satsifaction. Best Regards, Sassha Motz General Manager

November 20, 2024

Always have a good experience, good service , so far extremely fair and honest. Keep rolling! More

by ronzonie3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andree Khaziran
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Nov 21, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that our service team has taken great care of you and your Honda. See you down the road. Best Regards, Sassha Motz General Manager

November 19, 2024

Nathan went above and beyond helping us get our van fixed! His extra effort helped save us money and get my van working great again. More

by kldesanti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Nathan ensured you and your Honda were a top priority and are thoroughly taken care of. Best Regards, Sassha Motz General Manager

November 19, 2024

Al service advisor always is prompt with making appts n getting me out in under 2 hours for B7 n some other work n car wash More

by kchesnutt17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Germain Honda of Surprise responded

Our goal is to ensure your overall satisfaction. Thank you for letting us know that Al always take excellent care of you. Best Regards, Sassha Motz General Manager

November 18, 2024

Andre K is always professional and takes pride in taking care of his customers. He gets straight to the point of what is needed. More

by cwboyfan66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 20, 2024 -

Germain Honda of Surprise responded

Thank you for sharing your feedback with us! Please don't hesitate to reach out when the Andree and the Germain Honda team may assist you again. It's always our pleasure! Best Regards Sassha Motz General Manager

November 18, 2024

Professional and friendly the Honda was service in a great time management. The facility was friendly More

by paulaamos53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Germain Honda of Surprise responded

Thank you for leaving our team this positive feedback about your quality and efficient service experience. Best Regards, Sassha Motz General Manager

November 17, 2024

Upon arrival at Germain Honda I was approached by a service technician who wanted to help me with a very nice smile and listened to my concerns. While waiting for my 1st oil change the waiting area was More

by johnkusmit
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 18, 2024 -

Germain Honda of Surprise responded

We are happy to know you enjoyed a positive service experience with our team. Thank you for choosing Germain Honda of Surprise for your automotive service needs. Best Regards, Sassha Motz General Manager

November 17, 2024

Service was good, friendly and helpful in letting me know how long the service will take. Car was ready than the expected time. More

by yeongyiao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 18, 2024 -

Germain Honda of Surprise responded

Our team appreciate you sharing you positive and efficient service experience with our team. See you next time. Best Regards, Sassha Motz General Manager

November 15, 2024

Very helpful. Alfredo helped me understand what was needed for my van. I highly recommend this place. More

by packerchamp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2024 -

Germain Honda of Surprise responded

Thanks so much for taking the time to write us such a great review. We’re happy to know Alfredo could help. We really appreciate your business. Best Regards, Sassha Motz General Manager

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