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Germain Honda of Surprise - Service Center

Surprise, AZ

4.8
753 Reviews
Call Service Center (602) 780-3495

753 Reviews of Germain Honda of Surprise - Service Center

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November 04, 2024

Alfredo was great. Lounge area was clean and comfortable. My car works great. Will continue to have my car serviced here. More

by ldhabes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Germain Honda of Surprise responded

We thank you for choosing Germain Honda of Surprise for your automotive service needs and for sharing your positive experience. Best Regards, Sassha Motz General Manager

November 04, 2024

Alfredo is an awesome Service Manager! !! I love that he is MY MANAGER!!! I love going in for service to see him!!! More

by jshafer8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2024 -

Germain Honda of Surprise responded

Your business is greatly appreciated. We are thrilled to know that Alfredo continues to take excellent care of you. Best Regards, Sassha Motz General Manager

November 03, 2024

As always Nathan was professional and helpful in my decision to do all the enumerated items that needed attention More

by TECHAMBERS1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Nov 04, 2024 -

Germain Honda of Surprise responded

We thank you for taking the time to share your positive service experience with Matt. See you down the road. Best Regards, Sassha Motz General Manager

November 02, 2024

I don’t like being told to write a minimum amount of words for my evaluation. The service department is knowledgeable, friendly and thorough! More

by mikkiduke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales
Report | Print
Nov 04, 2024 -

Germain Honda of Surprise responded

We appreciate you choosing Germain Honda of Surprise for your automotive service needs. Our team works hard to ensure your complete satisfaction. See you down the road. Best Regards, Sassha Motz General Manager

November 02, 2024

Always a great experience. As things change or new details are discovered my Service Writer would almost immediately let me know what's going on. Service department waiting a More

by chuck_austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andree Khaziran
Report | Print
Nov 04, 2024 -

Germain Honda of Surprise responded

We're delighted you enjoyed a pleasant and informative visit along with a comfy wait in our lounge. Please come see us again some day! Best Regards, Sassha Motz General Manager

November 01, 2024

As always Nathan was professional and helpful in my decision to do all the enumerated items that needed attention More

by donafaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Germain Honda of Surprise responded

Thank you for letting us know that Nate ensured your complete satisfaction and provided you with all the information you needed to make decisions towards the servicing of your Honda. Best Regards, Sassha Motz General Manager

October 30, 2024

Super friendly and processional great staff, take both vehicles in any time service is needed. More

by jamesjas01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Andree Khaziran
Report | Print
Oct 31, 2024 -

Germain Honda of Surprise responded

Your business and trust in our team are greatly appreciated. Thank you for choosing Germain Honda. Best Regards, Sassha Motz General Manager

October 30, 2024

Everyone was a lot of fun to work with! ! Robert and David got my new truck in as soon as possible and got it repaired quicky!! They keep me abreast of how things were going!! They just n More

by drmurray1949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sassha Motz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo (Al) Bustamante
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Solis
5.0
This rating includes all reviews, with more weight given to recent reviews.
David McKee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montana Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Pitman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Morales, Matt Thorpe, Andree Khaziran
Report | Print
Oct 31, 2024 -

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your automotive needs. We are thrilled our team ensured your complete satisfaction. Best Regards, Sassha Motz General Manager

October 30, 2024

Nate is one of the service guys I have ever met. His customer service is impeccable. The Honda service center is great from the check in until I leave. Everyone is so friendly. More

by gshea_hord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2024 -

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Nate provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

October 29, 2024

Excellent communication starting with service advisor to service manager. They both worked on resolving a problem with my Honda Pilot. Professional and knowledgeable.. will continue utilizing this dealers More

by debrobs13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thorpe
Report | Print
Oct 29, 2024 -

Germain Honda of Surprise responded

We are happy to know you enjoyed a positive service experience with Matt and our team. Thank you for sharing and we look forward to ensuring you receive only the best care going forward. Best Regards, Sassha Motz General Manager

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