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Germain Kia of Columbus

Columbus, OH

4.7
300 Reviews

1455 Auto Mall Dr

Columbus, OH

43228

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Showing 300 reviews

November 02, 2023

Great services and wonderful hospitality. The agent Shane was very nice and did all what he can to help me get the appropriate car for my health condition . I really appreciate his hard work. More

by Nadia Higgins
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane
Nov 02, 2023 -

Germain Kia of Columbus responded

Nadia, we're so glad to know Shane was able to assist you in finding the right car for your needs at Germain Kia of Columbus. Your appreciation means a lot! Safe and happy driving ahead!

October 19, 2023

Great service , understanding the needs of a customer, very professional I really recommend it and trust the brand KIA. More

by aresangelearth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Chaffin, luis Ignacio
Oct 19, 2023 -

Germain Kia of Columbus responded

We're delighted to know you had a great experience with us at Germain Kia of Columbus! Your recommendation means the world to us. Thanks for trusting in our brand and service, we appreciate it!

October 16, 2023

Got my oil changed today. They got me in and out very quickly. They were very courteous and helpful. More

by brockjeremy33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Burnside
Oct 16, 2023 -

Germain Kia of Columbus responded

Timely service is always our aim at Germain Kia of Columbus! Thanks for trusting our team to complete your oil change!

September 30, 2023

Nick was a pleasure to work with. He made the process so easy and convenient. More

by Labgirl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicholas Werner
Oct 02, 2023 -

Germain Kia of Columbus responded

We're elated to hear that Nick made your experience so smooth! Thank you for supporting Germain Kia of Columbus!

September 28, 2023

Great service i had a probleme with my kia soul i dropped it there they find out its the engine probleme they gave me a reliable car and wait to get an approval for a new engine More

by wili3104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Sep 28, 2023 -

Germain Kia of Columbus responded

We're glad to know that our team at Germain Kia of Columbus was able to assist you with your engine issue and provide a reliable car for the interim. We appreciate your patience while we worked on getting approval for a new engine. Thanks for sharing!

September 23, 2023

Shane and James were extremely helpful in structuring a deal that worked for me with model, trade-in and financing. More

by Jbsportage
Recommend Dealer
Yes
Employees Worked With
Shane bandara
Sep 25, 2023 -

Germain Kia of Columbus responded

We're glad to know that Shane and James were able to assist you in finding the right deal here at Germain Kia of Columbus. Thanks for sharing your positive experience with us!

September 18, 2023

Very friendly environment efficient and they’re honest about the problem with what’s going on with your car Good People More

by donaldaskew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Sep 19, 2023 -

Germain Kia of Columbus responded

Thanks for the positive feedback, Donald! Honesty is our core value here at Germain Kia of Columbus and we're glad to know you felt comfortable during your service visit. Until next time, drive safely!

September 13, 2023

This is a wonderful dealership. Great salesman (Shane) as well as.great service after the sale Been a customer since 1999.. More

by jgrabillsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Braden
Sep 13, 2023 -

Germain Kia of Columbus responded

Thanks for sticking with us since 1999! We're glad to know Shane and the rest of our team at Germain Kia of Columbus have been able to provide you with great service. Here's to many more years together!

August 26, 2023

The staff was super helpful and accommodating. Justin was amazing at getting the car prepped and paperwork completed. He was also able to source us a level 2 charger for our first EV to make sure More

by Gbauler
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Walden
Aug 28, 2023 -

Germain Kia of Columbus responded

Gbauler, it's fantastic to know that Justin and our team at Germain Kia of Columbus were able to assist you so well with your first EV purchase. We're grateful for the recommendation! Enjoy charging up at home and happy driving!

August 24, 2023

Previously submitted my total disgust regarding the way both Germain Kia Dealership and KIA CORP have handle my repairs, etc. Shame on Germain Dealership (Georgesville Rd - Columbus, Ohio) for their lies a More

by tayfox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Kalmar, Cory Klotz, Cody, Todd Gibson
Aug 24, 2023 -

Germain Kia of Columbus responded

I'm really sorry to read about your experience. It's clear we've fallen short of our commitment to providing excellent customer service, and for that, we sincerely apologize. We would like the opportunity to make things right if you're willing—please reach out directly so we can discuss this further. Thank you, Todd Gibbs - Service Manager - 614-465-4572

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