Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Lexus of Easton
Columbus, OH
623 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 623 reviews
June 29, 2015
Great experience! After visiting many different dealerships and working with many different salespeople, we decided to go back to Germain Lexus of Easton. Our experienc After visiting many different dealerships and working with many different salespeople, we decided to go back to Germain Lexus of Easton. Our experience with Germain has been nothing but professional. Each time we go to purchase a vehicle, Germain makes it a great experience. The financing options have always been very good and the vehicles have been exceptional. And in this case, our salesperson, Preston was attentive and very knowledgeable and was very respectful of our time. I would recommend him to anyone looking to buy a used Lexus. We got a very good price on a great vehicle and it was effortless! More
by Bossfrede
Employees Worked With
Preston Hutchins, Ken Collins, Lyn Starcher, Tyler McCallister
June 24, 2015
Great Experience Me and my family went into Germain to look at a BMW 328i. Bryan made us feel very comfortable purchasing a car from them, and we also felt like we we Me and my family went into Germain to look at a BMW 328i. Bryan made us feel very comfortable purchasing a car from them, and we also felt like we were getting the best deal available on the car. Bryan continued to answer our questions about the car even days after the purchase. More
by brabro
Employees Worked With
Bryan Hammond
June 21, 2015
Outstanding Experience! Jay Jackson made our experience the best by far compared to all the previous experiences of purchasing any car. We had been planning to replace a car Jay Jackson made our experience the best by far compared to all the previous experiences of purchasing any car. We had been planning to replace a car for over 6 months and periodically stopped by to decide the value/benefits of various options. Jay was patient in answering our questions, seeking/hearing our desires for the purchase and finally helping us arrive at the decision best suiting our needs. This translates to an incredibly satisfied consumer who will return and continue to benefit from future service and sales. More
by Happy Consumer
Employees Worked With
Eric Welch, Jay Jackson, Lyn Starcher, Tyler McCallister
June 19, 2015
Thank you Preston was very patient with us for about six months trying to get the car we wanted. He kept us updated each time a GX 470 came in but we stressed a Preston was very patient with us for about six months trying to get the car we wanted. He kept us updated each time a GX 470 came in but we stressed about a white color. Once a white GX became available, he contacted us and it was exactly what we wanted. Preston has a very good customer services (returns call promptly). He even helped clean our car after we bought it. All questions were answered to our satisfaction. More
by Elizodey
Employees Worked With
Preston Hutchins
June 18, 2015
Great Experience We had went to Byers Chevrolet earlier in the day, and from the moment we drove up, the experience was exceptional. Preston greeted us, gave us each We had went to Byers Chevrolet earlier in the day, and from the moment we drove up, the experience was exceptional. Preston greeted us, gave us each a bottled water, and explained the lot to us where everything was located. We took a test drive, made our decision and he guided us through the whole process. We would highly recommend this dealership to anyone and this was our first visit. More
by Trmbnplyr2
Employees Worked With
Preston Hutchins, Eric Welch, Lyn Starcher
June 16, 2015
A breath of fresh air in the used car market. I was recently in the market for a reliable used car and had a tremendous customer experience at Germain Lexus of Easton. I went in armed with reserv I was recently in the market for a reliable used car and had a tremendous customer experience at Germain Lexus of Easton. I went in armed with reservations and defensive for "typical salesman tactics" and experienced nothing but the opposite of what I expected. Shane Kitts (Used car manager) Shea and Osa (both salesman) were nothing but understanding of my wants and needs and very respectful of my lower than average price point. I did not feel one ounce of pressure to buy, they were both more concerned with my comfort level during the process. I really can't say how impressed I was. These are the guys you only hear about in the used car market, I had the pleasure of meeting them and will defiantly make sure they get my business for years to come, because they have indeed earned it. Give them a chance for your business, they will go out of their way to be fair and first class. More
by TPK4045
Employees Worked With
Shea Thompson, Aso Danso, Shane Kitts
June 15, 2015
Very satisfied Our experience was fantastic! Greg was not a pushy salesman. We had great customer service. Greg was very informative and answered all of our question Our experience was fantastic! Greg was not a pushy salesman. We had great customer service. Greg was very informative and answered all of our questions. We left extremely happy and with a new vehicle! We will definitely be back to experience this service again. Thanks Greg!! More
by BNB
Employees Worked With
Greg Saylor
June 15, 2015
Great experience I am an international student at OSU and just arrived in Columbus a few days ago. At first, I thought it would not be easy for an international studen I am an international student at OSU and just arrived in Columbus a few days ago. At first, I thought it would not be easy for an international student alone dealing all the stuff. But I was wrong. I had a great purchasing experience here, with Mr.Bryan who is a very nice person and a professional salesman. He knows a lot about the car, its history, its ex-owners and everything that I concerned. Indeed, I felt very pleasant when talking with him. Finally, I had my dream car, the BMW 328 Xi Coupe. It's a beautiful car with nice price. BTW, he bought me a can of Coke while it is not offered in Germain. It's very thoughtful of him. I will definitely recommend him to my friends in the future. More
by Xiaoran0624
Employees Worked With
Bryan Hammond
June 14, 2015
need 2 vehicles Car shopping is nerver fun and we had to replace two vehicles but my experience at Germain Lexcus could not have been better. We stopped by the lot a Car shopping is nerver fun and we had to replace two vehicles but my experience at Germain Lexcus could not have been better. We stopped by the lot a few times to look around and were never pressured. Everyone we talked to at the dealership was friendly and knowledgeable. Would highly recommend this dealership to anyone looking to purchase a Lexus. More
by damh10
Employees Worked With
Preston Hutchins, Bryan Hammond, Shane Kitts
June 03, 2015
Preston is a delight This is the 2nd car I purchased from Preston Hutchins. On both occasions Preston was as professional and outstanding as i could have every hoped for. This is the 2nd car I purchased from Preston Hutchins. On both occasions Preston was as professional and outstanding as i could have every hoped for. He made me feel very welcome and was extremely knowledgeable on every feature the Lexus fleet had to offer. Preston was even able to talk shop about older cars that had long left the asphalt of Germain. I can only hope that when i return to the car buying market that Preston will still be in sales and not off to retirement town just yet. Although he just may be by then, therefore I can only wish that his protege emerges and is as nice a guy as Preston is! More
by BMF
Employees Worked With
Preston Hutchins
