
Germain Lexus of Easton
Columbus, OH
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Wonderful from start to finish My wife and I were in the market for a car. We were unsure of what we wanted. We stopped by the Germain Lexus dealership and were greeted by Shawn at My wife and I were in the market for a car. We were unsure of what we wanted. We stopped by the Germain Lexus dealership and were greeted by Shawn at the door. From start to finish, Shawn provided us with a great car buying experience. We told Shawn what we were looking for and he was able to find us the right vehicle. I will definitely refer my friends and family to Shawn and look forward to buying cars from him in the future. More
Exemplary customer-focused car-buying experience Shawn is a perfect example of what a modern salesperson can & should be: No pressure/hassle, professional, thorough, knowledgeable, and friendly. He Shawn is a perfect example of what a modern salesperson can & should be: No pressure/hassle, professional, thorough, knowledgeable, and friendly. He thoughtfully offered a handful of options and financing alternatives, but clearly understood that I had a specific vehicle & financing in mind. I came in to test-drive a specific used vehicle (found online via Auto Trader, non-Lexus even), and ended up buying it immediately -- partly because of the excellent experience. The management & support staff were equally considerate of my time. The fact that the entire dealership is immaculate was an added bonus -- others could learn a thing or two from this place. I won't hesitate to send friends here, even if it's for a vehicle that isn't their primary brand. More
Great experience with pre-owned car purchase I went into the dealer looking for a car I found on-line. When I arrived the car was ready to go - warmed up and waiting. We looked at alternatives an I went into the dealer looking for a car I found on-line. When I arrived the car was ready to go - warmed up and waiting. We looked at alternatives and found a great deal on a Mercedes. Troy know about the car and talked through the options in a way that helped me make an educated decision. The price was fair and the experience was easy. In and out in about 2 hours with a car. I highly recommend them for knowledge, ease of doing business and well educated sales team. I never felt that I was being "sold" but rather working with someone who wanted to help me find the right car for me. More
wonderful service Everyone was very friendly and making sure that we were taken care of. Would definitely recommend this dealer to anyone looking to buy a car. Everyone was very friendly and making sure that we were taken care of. Would definitely recommend this dealer to anyone looking to buy a car. More
Very profesional Great people to work with. Up front about pricing. Knowledge about their product. I would definitely recommend this dealership to anyone looking to Great people to work with. Up front about pricing. Knowledge about their product. I would definitely recommend this dealership to anyone looking to buy a new or used vehicle. More
Awesome Experience ! Just picked up my new ct200h F Sport and working with Jay Jackson was a great experience. I had been talking to him for a little over a week in genera Just picked up my new ct200h F Sport and working with Jay Jackson was a great experience. I had been talking to him for a little over a week in general terms but when I was ready to make a deal everything was completed in less than 24 hours. This was all on the phone and email. Picking up the car was a breeze and everyone at the dealer was exceptional. I drove 120 miles from my home since this dealer and Jay provided the best service even though I have 2 Lexus dealers near me. I shopped around and Germain Lexus at Easton was definitely worth the trip. More
Couldnt believe buying car was this easy! I had a great experience buying a vehicle from Shawn Risner. He helped me from beginning to end and even helped me overcome a financing problem. He I had a great experience buying a vehicle from Shawn Risner. He helped me from beginning to end and even helped me overcome a financing problem. He was a great help. The rest of the Lexus staff was also friendly and helpful. More
Horrible care shopping experience I negotiated the price of a vehicle with the sales team. They sold the car to another buyer in spite of a verbal agreement. There was no communicati I negotiated the price of a vehicle with the sales team. They sold the car to another buyer in spite of a verbal agreement. There was no communication that this was even a possibility. This place gives dealers a bad name. More
JAY IS THE REAL THING ! I'm a retired customer service supervisor so I know what good customer service looks like. And its looks like Jay Jackson. Other than the receptioni I'm a retired customer service supervisor so I know what good customer service looks like. And its looks like Jay Jackson. Other than the receptionist, Jay was the first person we met at Germain Lexus Easton. He makes a great first impression. He is a great listener, asking open ended questions to determine our wants as well as our needs. His knowledge of the dealership and the Lexus brand is exceptional. Since we were shoppers doing our due diligence, he made sure we were aware of the long time history and strength of the Germain Dealerships as well as the quality of the Lexus automobile. He reminded us of the free car washes and free roadside assistance programs. Jay is a proud, professional representative of Germain Lexus and it shows. Jay has a keen knowledge of the Lexus automobiles and their many features. Jay is the kind of employee that makes his supervisor look good. More
Jay Jackson I have owned by Lexus 350ES sedan for one year this month. I thought that I wrote a brief review last year, but it seems that I did not and I offer m I have owned by Lexus 350ES sedan for one year this month. I thought that I wrote a brief review last year, but it seems that I did not and I offer my sincere apology. My salesman, Jay Jackson will not go unappreciated! The real story is that at the time of purchase, I was not sure that I made the right decision. The car is very attractive and rides like 747 in midflight, however, the cost was about $8K more than I planned to pay for transportation. Jay was the most patient salesman that I met. Rarely can one put word "patient" and "salesman" in the same sentence the ends in a compliment! (smile). It was crystal clear that the purchase was more about me than his commission, which is true customer service. When a customer leaves with that feeling, not only will they likely be a repeat customer, they will tell others about their experience. I have a friend that purchased a Camry 3-4 yrs ago, if she plans to upgrade, I told her that Jay is her man! . More