Germain Lexus of Easton

Horrible care shopping experience I negotiated the price of a vehicle with the sales team. They sold the car to another buyer in spite of a verbal agreement. There was no communicati I negotiated the price of a vehicle with the sales team. They sold the car to another buyer in spite of a verbal agreement. There was no communication that this was even a possibility. This place gives dealers a bad name. More

Purchase of Lezus RC 350 Jay Jackson and the business manager explained all options re: type of vehicle. Jay was enthusiastic and informative throughout the visit. I will r Jay Jackson and the business manager explained all options re: type of vehicle. Jay was enthusiastic and informative throughout the visit. I will recommend Jay to any one looking for a Lexus. More

JAY IS THE REAL THING ! I'm a retired customer service supervisor so I know what good customer service looks like. And its looks like Jay Jackson. Other than the receptioni I'm a retired customer service supervisor so I know what good customer service looks like. And its looks like Jay Jackson. Other than the receptionist, Jay was the first person we met at Germain Lexus Easton. He makes a great first impression. He is a great listener, asking open ended questions to determine our wants as well as our needs. His knowledge of the dealership and the Lexus brand is exceptional. Since we were shoppers doing our due diligence, he made sure we were aware of the long time history and strength of the Germain Dealerships as well as the quality of the Lexus automobile. He reminded us of the free car washes and free roadside assistance programs. Jay is a proud, professional representative of Germain Lexus and it shows. Jay has a keen knowledge of the Lexus automobiles and their many features. Jay is the kind of employee that makes his supervisor look good. More

Jay Jackson I have owned by Lexus 350ES sedan for one year this month. I thought that I wrote a brief review last year, but it seems that I did not and I offer m I have owned by Lexus 350ES sedan for one year this month. I thought that I wrote a brief review last year, but it seems that I did not and I offer my sincere apology. My salesman, Jay Jackson will not go unappreciated! The real story is that at the time of purchase, I was not sure that I made the right decision. The car is very attractive and rides like 747 in midflight, however, the cost was about $8K more than I planned to pay for transportation. Jay was the most patient salesman that I met. Rarely can one put word "patient" and "salesman" in the same sentence the ends in a compliment! (smile). It was crystal clear that the purchase was more about me than his commission, which is true customer service. When a customer leaves with that feeling, not only will they likely be a repeat customer, they will tell others about their experience. I have a friend that purchased a Camry 3-4 yrs ago, if she plans to upgrade, I told her that Jay is her man! . More

Met and Exceeded my Expectations I contacted several dealerships via phone and Shawn at Germain Lexus of Easton was the first person who met and exceeded my expectations. He responde I contacted several dealerships via phone and Shawn at Germain Lexus of Easton was the first person who met and exceeded my expectations. He responded promptly and thoroughly Saturday when we initially communicated. He kept me updated and was consistently available during the process. He valued and acknowledged my time, schedule, and obligations. This provided the means for us to manage the process efficiently and finish the process today/Monday. I would highly recommend Shawn and Germain Lexus of Easton to friends, family, clients, and associates. More

Great Salesperson I was very anxious when I entered your sales office. I had never purchased a car on my own. My husband has always been with me. He passed away a co I was very anxious when I entered your sales office. I had never purchased a car on my own. My husband has always been with me. He passed away a couple of years prior to this day. Jay Jackson had been recommended to me by a good friend so when I got there I asked for him. His warm smile put me at ease. He was very professional and certainly knowledgeable. After much discussion (mostly answering all my questions) Jay suggested we take a test drive - which we did. I was impresseed with the car. .I bought the ES350 and have had no reason to regret the purchase. Feel I made a friend and if I should purchase another Lexus I will definitely be back to deal with Jay. More