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Germain Lexus of Naples

Naples, FL

4.9
2,278 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,278 reviews

May 21, 2025

Leland Glesner was my Lexus service orovider. He was quick and efficient in responding to my needs. He was professional and friendly.My auto service was completed timely and I am highly satisfied More

by Mcbc71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
May 21, 2025 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Leland! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what he provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

May 21, 2025

Always excellent service. Jackson Kirby is very considerate and explains what services are needed now and what might be needed in the near future. Doesn't try to over sell. More

by jerszy10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 21, 2025 -

Germain Lexus of Naples responded

Thanks for your fantastic review! Jackson is the consummate advocate for our guests, and we're pleased he has always taken exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager

May 20, 2025

Adria is competent, kind and knowledgeable. She inspires confidence in the dealership and the service dept. what an asset! More

by Maroyeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Mark Moser, Danny Rusinik, Jackson Kirby
May 21, 2025 -

Germain Lexus of Naples responded

Thank you for letting us know how pleased you were with Adria's exceptional service. It is our pleasure to make your service visits valuable and convenient. We wish you the safest of travels until we may assist you again. Regards, Don Nelson - General Manager

May 11, 2025

Steve Fuller was a pleasure to work with. One of nicest people I've encountered. Having been in a customer service/sales position myself for 37 years was very pleased. Very professional and More

by ANNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Fuller
May 13, 2025 -

Germain Lexus of Naples responded

ANNA, We appreciate you for leaving Steve this phenomenal review! We are delighted to know that he was a pleasure to work with, nice, kind and very professional. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager

May 06, 2025

Germaine is always very professional and accommodating. No issues scheduling maintenance in a timely fashion and the quality of service is excellent More

by Robertforourke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 07, 2025 -

Germain Lexus of Naples responded

Robert, Thank you for your wonderful review! Providing quality and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 06, 2025

People are friendly and make you feel welcome. Scot Fielding is the best. Makes you feel like you are at home with a good friend. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
May 07, 2025 -

Germain Lexus of Naples responded

Bill, Thank you for your positive review! We are happy to hear that Scott was both kind and helpful. Your safety and satisfaction are our utmost priorities. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

May 05, 2025

The dealership and in particular Morgan Savage was extremely professional and made our experience at Germain Lexus pleasant and successful. More

by websterkemp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Morgan Savage
May 07, 2025 -

Germain Lexus of Naples responded

Thank you for your 5-star rating! We greatly appreciate the opportunity to work with you, and we are glad that Morgan provided you with a top-notch experience. If there is ever anything more that we may help you with, please do not hesitate to give us a call. Regards, Don Nelson - General Manager

May 02, 2025

Everyone at the dealership is very friendly and helpful. If they are not sure about something they will find someone to help. More

by GAIL.PEYTON4586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
May 07, 2025 -

Germain Lexus of Naples responded

Gail, Thank you for your positive review! We strive for 100% customer satisfaction, and we are glad that our team took great care of you. Please do not hesitate to give us a call if you ever have any further questions or concerns. Regards, Don Nelson - General Manager

May 02, 2025

Danny Rusinik and Manager, Mark Van Buren make the experience of taking your car for service as if you are visiting old friends. The peace of mind they impart by making sure you and your car are safe More

by WAILEASUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Van Buren, Danny Rusinik
May 07, 2025 -

Germain Lexus of Naples responded

We appreciate your wonderful review! Offering quality and efficient service is so important to us, and we are glad that Danny and Mark provided you with nothing less. We hope that you continue to choose us for all of your future automotive needs! Regards, Don Nelson - General Manager

April 30, 2025

My recent service experience was outstanding. Scott Joiner was knowledgeable and professional. He clearly explained what would be done and gave me information to guide be for future service. M More

by Dean Eisenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Apr 30, 2025 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Scott's assistance, Dean! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

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