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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,409 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,409 reviews

December 19, 2025

They are very friendly and listen to any concerns that may arise during service visits. More

by Sunnymccown
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Dec 21, 2025 -

Germain Lexus of Naples responded

Sunny, Listening to our customers’ concerns and addressing them with care is a top priority for our team. Thank you for choosing Germain Lexus of Naples, for your service needs. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Germain service is consistently good thanks to my service advisor, Jackson Kirby. Appreciate the technician Jesus Mendoza who provided a video of my car inspection. More

by FrancisX11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Mendoza, Jackson Kirby
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Dec 12, 2025 -

Germain Lexus of Naples responded

Francis, Jackson works hard to make every visit smooth and consistent, and Jesus’s inspection videos are a great way to keep customers informed. Thank you for recognizing both of them, we’re grateful for your continued trust! Warmest Regards, Don Nelson - General Manager

December 12, 2025

My experience with Germain Lexus of Naples and the people I worked with was outstanding. My sales associate Cary Vhugen was first class as was the business manager Ana Sanchez. I would highly recommend them More

by LC 500
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sales Associate Cary Vhugen, Business Manager Ana Sanchez, Germain Lexus Sales Department
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Dec 12, 2025 -

Germain Lexus of Naples responded

Thank you for your strong recommendation and for recognizing the outstanding service provided by Cary Vhugen and Ana Sanchez at Germain Lexus of Naples. We're delighted to hear that both Cary and Ana delivered first-class service throughout your experience. Their dedication to customer satisfaction is something we value greatly. We appreciate your business and look forward to serving you in the future. Warmest Regards, Don Nelson - General Manager

December 12, 2025

Adria Levy was above and beyond excellence in working with my service problem. It’s so nice to know there are caring and thoughtful customer support people like her out there. Great job and thank you. More

by Tkr500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Report | Print
Dec 13, 2025 -

Germain Lexus of Naples responded

It’s fantastic to hear that Adria handled your service issue with such attentiveness and professionalism. Outstanding customer care is something we value deeply, and we’re grateful for your recognition of her efforts. Warmest Regards, Don Nelson - General Manager

December 11, 2025

Lee Glesmer is very nice and helpful. He is always courteous and explains what to expect. More

by bcook0648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Germain Lexus Sales Department
Report | Print
Dec 12, 2025 -

Germain Lexus of Naples responded

We’re delighted to hear that Lee is consistently courteous, helpful, and clear in explaining what to expect. We appreciate your kind words and your trust in our team. Warmest Regards, Don Nelson - General Manager

December 10, 2025

Germain Lexus Service is outstanding and the people who are helping us receive the very best care possible! More

by awilliams84
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adria Levy
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Dec 11, 2025 -

Germain Lexus of Naples responded

AWilliams, We're really glad our team at Germain Lexus has been taking such great care of you. Knowing that you feel you're receiving the very best service possible means a lot to us. We appreciate your trust, and we're here for you whenever you need us! Warmest Regards, Don Nelson - General Manager

December 09, 2025

Frank Concepcion was both courteous and patient in responding to my numerous questions. He is a credit to his profession. More

by grayp
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Frank Concepcion
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Dec 11, 2025 -

Germain Lexus of Naples responded

We’re happy to hear Frank’s patience and courtesy stood out during your visit. He’s a valued member of our team, and we appreciate you acknowledging his efforts. Warmest Regards, Don Nelson - General Manager

December 08, 2025

As usual Lexus is The Gold Standard for service! Mr Joiner is always professional, very genuine and kind. More

by javcarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Joiner
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Dec 11, 2025 -

Germain Lexus of Naples responded

We're pleased to hear that Mr. Joiner consistently delivers the professional, genuine care that reflects our standards. His dedication to treating every customer with kindness and respect is something we value greatly. We appreciate your loyalty and look forward to serving you for years to come. Warmest Regards, Don Nelson - General Manager

December 08, 2025

My first impression with Paul Bergrener was his knowledge, kindness, professionalism and his patience over all! He made me feel safe and comfortable knowing my purchase in 17 years! I walked out fe More

by margiek9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Spanish gentleman in financing/accounting , Paul Berggren
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Dec 11, 2025 -

Germain Lexus of Naples responded

Margie, We’re thrilled that Paul’s knowledge, patience, and genuine care helped you feel safe, supported, and confident in your first purchase in 17 years. Your trust and your recommendation mean so much to us. We’re honored you chose Germain Lexus! Warmest Regards, Don Nelson - General Manager

December 05, 2025

Great service, Alex Depew was as efficient and helpful as always. Made the whole visit stress free. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
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Dec 06, 2025 -

Germain Lexus of Naples responded

Barry, We're thrilled that Alex Depew continues to deliver such efficient and helpful service for you. Making your visits stress-free is exactly what we aim for, and we're so glad he's consistently taking great care of you. We appreciate your business and hope to see you again soon! Warmest Regards, Don Nelson - General Manager

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