Germain Lexus of Naples

Leland Glesmer is my Service Adviser since purchasing my Lexus. He has done a very good job in reviewing services and getting scheduled. Also, he offered advise on next scheduling based on my intended milea Lexus. He has done a very good job in reviewing services and getting scheduled. Also, he offered advise on next scheduling based on my intended mileage. Since the wait sometimes longer than 2 hours, would be great if the complimentary bowl of fruit or something similar sustainable would be available. But, thanks for the coffee machine! More

Brought my 2023 Lexus IS 350 F Sport for service yesterday. Since my Lexus had such low mileage, the service agent suggested that I consider replacing the various fluids. All told, service was not o yesterday. Since my Lexus had such low mileage, the service agent suggested that I consider replacing the various fluids. All told, service was not only timely but excellent. More

Facility is very nice with comfortable waiting area. Service was performed as expected in a reasonable amount of time. There was a good explanation of everything that was done on my car. Service was performed as expected in a reasonable amount of time. There was a good explanation of everything that was done on my car. More

Lee Glesmer helped me out yesterday when my gas cap was stuck and I couldn’t get it open to add gas. Lee responded to my telephone call after another person in customer service told me that he couldn’t hel stuck and I couldn’t get it open to add gas. Lee responded to my telephone call after another person in customer service told me that he couldn’t help me until next Monday. That was totally unacceptable. Lee told me to bring the car that afternoon. It was a broken spring and he had it replaced. He was Johnny on the spot. More

Adria Levy is an outstanding (better than excellent) asset to Germain Lexus of Naples. Adria Levy personality and customer service skills are at the highest level of professionalism. Adria Levy asset to Germain Lexus of Naples. Adria Levy personality and customer service skills are at the highest level of professionalism. Adria Levy was confident, respectful, knowledgeable, understanding the service issues desired to be accomplished, scheduled the repairs in a timely manner, acted with a sense of urgency, and communicated to both the service tech (Robbie) and myself (customer) throughout the process of successfully completing the desired repairs as scheduled. As a customer and retired business owner, I highly recommend that the Ownership of Germain Lexus of Naples continue to value, appreciate and reward (via acknowledgement, promotion and financial pay increase) Adria Levy for her first class representation of your dealership. In addition, Robbie, service tech was excellent to interact with and properly service the desired repairs - yes, Respectfully, Thomas Bulger More

I have been a Germain Lexus customer several times. The personnel and service are the best. Larry Vasco was most helpful for a recent purchase. The personnel and service are the best. Larry Vasco was most helpful for a recent purchase. More

Dedra Eddy was a pleasure to work with! She was not only knowledgeable but very responsive in every way ! She answered any and all questions and made our buying experience with Germain Lexu She was not only knowledgeable but very responsive in every way ! She answered any and all questions and made our buying experience with Germain Lexus a great stress free buying experience! More

Thorough and courteous with good thought ful service and answering all questions within reasonable time answering all questions within reasonable time More

Dan Rusinik was as always very efficient and professional He is a credit to your organisation professional He is a credit to your organisation More