Germain Lexus of Naples

I have been very pleased with the service I received at Germain Lexus dealership service department. In particular, I would like to call out service advisor Danny Rusinik as a very competent and profession Germain Lexus dealership service department. In particular, I would like to call out service advisor Danny Rusinik as a very competent and professional advisor. He thoroughly checks my vehicle’s service history and makes sure all requirements are up to date. Kudos to Germain Lexus Service Department. More

Very Customer friendly. My Service advisor Skye Carter kept me informed throughout the process and confirmed pricing and approvals They even washed my car before handing it My Service advisor Skye Carter kept me informed throughout the process and confirmed pricing and approvals They even washed my car before handing it back to me. More

I am very pleased with the service here. I would highly recommend Ed Pistola in sales. He was knowledgeable and helpful. He even drove to our home to facilitate the trade-in! I would highly recommend Ed Pistola in sales. He was knowledgeable and helpful. He even drove to our home to facilitate the trade-in! More

GREAT SERVICE AND EXPLANATION, SKYE WAS VERY EFFICIENT AND SERVICE WAS DONE IN A LESSOR AMOUNT OF TIME THAN EXPECTED. THE VIEDIO PRESENTATION WAS UNIQUE AND GIVE A GREAT FEELING TO SEE THE ACTUAL INSPECTI AND SERVICE WAS DONE IN A LESSOR AMOUNT OF TIME THAN EXPECTED. THE VIEDIO PRESENTATION WAS UNIQUE AND GIVE A GREAT FEELING TO SEE THE ACTUAL INSPECTION. WOULD HIGLY RECOMMEND GERMAIN LEXUS FOR SERVICE NEEDS. More

Been Longtime customer of Germain Lexus along with working w/Leland Glesmer, Service Tech, who provides 5-Star Service over the decades! His Excellent service and attention to detail is above & beyond working w/Leland Glesmer, Service Tech, who provides 5-Star Service over the decades! His Excellent service and attention to detail is above & beyond! Extremely happy w/the professional & personal attention he provides. Tremendous Asset to Germain Lexus over ALL these years! THE BEST! More

Since I bought the Cari I have been very satisfied with the dealership and the people the dealership and the people More

When my Lexus lease ended, I tried to sell the car-only to find Germain Lexus in Naples had misreported the mileage by 10,000 miles back in May 2025. That mistake tied up the car, made it impossible for me to find Germain Lexus in Naples had misreported the mileage by 10,000 miles back in May 2025. That mistake tied up the car, made it impossible for me to sell, and forced me to make another lease payment. When I contacted the service manager, John McCloskey, he had a bad attitude, was dismissive, unapologetic, and acted like it was no big deal. Not to mention the issue still not resolved. This is the sixth Lexus I've owned, and after this experience, I can confidently say I will never lease or buy another one. Careless, unprofessional, and completely lacking in accountability. More

Fantastic staff with attentiveness and detail. Technicians provided and very detailed video of the condition of my car with recommendations to correct it. Provides great peace of mind that they ar Technicians provided and very detailed video of the condition of my car with recommendations to correct it. Provides great peace of mind that they are only recommending items you truly need! More

I had a terrible experience at the Germain Lexus Service Department in Naples. I brought my car in for scheduled work and sat there for three hours while they told me the service was being completed. They e Department in Naples. I brought my car in for scheduled work and sat there for three hours while they told me the service was being completed. They even charged my credit card and handed the car back like everything was done. But when I got home, I realized none of the work was actually completed. I had to return a week later just to get the job done properly. Completely unacceptable - they wasted my time and took my money without performing the service. I expected far better from a Lexus dealership. More

JACKSON KIRBY was patient and understanding about my needs. He was efficient in his write-up, and my car was serviced according to my desires, on time and under the estimated cost. He has a pleasant p needs. He was efficient in his write-up, and my car was serviced according to my desires, on time and under the estimated cost. He has a pleasant personality, and he does not try to "talk you into paying for services that you don't really want". He goes "above and beyond" to provide extra services, "small touches", at no extra cost. More