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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,100 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,100 reviews

June 14, 2024

Michael was awesome and respectful and I have recommended him to some of our friends More

by Sturgesdoug
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael pendrick, Germain Lexus Sales Department
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Jun 14, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to give us the highlights of your dealership experience with Michael! We're delighted he was committed to your complete satisfaction. Congrats on the new Lexus! Best wishes for pleasant travels this summer, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

Helpful
June 13, 2024

I recently had an excellent service experience. My service consultant, Danny Rusinik, is knowledgeable, friendly, accommodating, and efficient. More

by Joanie Licitra
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
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Jun 14, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Danny's assistance, Joanie! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

Helpful
June 08, 2024

Matt Christensen and Mike Parkinson were excellent, We have purchased three cars from this dealer and always have had exceptional service More

by Susan Fiorillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Christen
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Jun 10, 2024 -

Germain Lexus of Naples responded

Thank you for your 5-star review, Susan! We're thrilled to know how pleased you were with the support provided to you by Matt and Mike. Congrats on the new Lexus! Best wishes for awesome travels, from the whole team at Germain Lexus. Regards, Don Nelson - General Manager

Helpful
June 07, 2024

Richard Brown is an excellent representative of Germain Lexus. All details in the service department were fully explained. he even give you a heads up on what may be needed during your next visit. More

by lhuenefeld
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
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Jun 07, 2024 -

Germain Lexus of Naples responded

Thank you so much for leaving Richard this amazing review! We are glad to hear that Richard took exceptional care of you and your automotive needs. We are happy to know that he was excellent and all the details were fully explained. Please do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

Helpful
June 07, 2024

My Service Advisor, Mr. Hector Perez is tops! Keeps you informed & updated on your vehicle’s status. Top Notch guy! More

by SGT531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Perez
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Jun 10, 2024 -

Germain Lexus of Naples responded

That's awesome! Thank you for always trusting Hector and the Germain Lexus team to get the job done right. We really appreciate your continued business and hope to make your next appointment just as exceptional. Regards, Don Nelson - General Manager

Helpful
June 05, 2024

Our sales representative Cary Vhugen was helpful and professional in this process. Also the Germain dealership facility was very clean and accommodating to our needs. More

by DHENRY
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cary Vhugen
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Jun 07, 2024 -

Germain Lexus of Naples responded

Dhenry, We greatly appreciate you for leaving Cary this remarkable review! We are honored to have had the opportunity to work with you and we are glad that Cary could provide you with top notch service. We are delighted to know that she was very helpful and professional. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

Helpful
June 03, 2024

Sal Pellicciotta knowledge, experience, and personality provided me with the confidence I needed to feel secure in my purchase. More

by gerryc2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
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Jun 07, 2024 -

Germain Lexus of Naples responded

Gerry, Providing immaculate service is so important to us here at Germain Lexus and we are glad that Sal's efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that he was knowledgeable and this provided you with the confidence you needed to feel secure in your purchase. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team! Regards, Don Nelson - General Manager

Helpful
May 30, 2024

Great service manager in Michael Cooley. Did a great job. Lexus is first class snd Germain Lexus is a great dealership. More

by ralphsonntag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cooley
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May 31, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work Michael and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

Helpful
May 30, 2024

My visit for my complimentary service to my Lexus NX 300 exceeded my expectations! Scott Joiner went above and beyond his duties to make me feel confident and comfortable . I am most grateful. Peggy McCou More

by peggymccourt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
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May 31, 2024 -

Germain Lexus of Naples responded

Thanks so much, Peggy! We're delighted the value of Scott's support and expertise exceeded your expectations at this visit. We appreciate your business, and look forward to giving you the same high quality experience at your next appointment. Regards, Don Nelson - General Manager

Helpful
May 29, 2024

After finding out that my last and fantastic rep John McCloskey had been promoted and I was given a new rep, I was a little disappointed. But, Scott Joiner was the new rep, and I feel I will still be in More

by Mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey
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May 31, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job, Mindy! Making your service visits pleasant and thorough are our top priorities. Thank you for making Germain Lexus your #1 choice for service. Regards, Don Nelson - General Manager

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