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Germain Lexus of Naples

Naples, FL

4.9
2,284 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,284 reviews

January 07, 2025

Jeff Smith made my car transaction seamless. I was out of state at the time and he made it so easy. I arrived at the dealership and he had my new car ready and waiting for me. Very easy transact More

by lindaweinand
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Smith, John Azarow
Jan 07, 2025 -

Germain Lexus of Naples responded

Hi, Linda! Thanks for making our day with your terrific feedback on Jeff. We're delighted he made everything easy for you from afar. We wish you many happy travels in 2025, from everyone at Germain Lexus. Regards, Don Nelson - General Manager

January 06, 2025

I’m very pleased with this dealership and with my service representative, Dan Rusinik. I’ve always been treated with courtesy and professionalism, and any concerns of mine were addressed in a timely fashion. More

by Liakosnaples
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 07, 2025 -

Germain Lexus of Naples responded

Thank you for sharing positive feedback on Danny! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's exactly what Danny has always provided for you. We look forward to your next visit! Regards, Don Nelson - General Manager

January 06, 2025

Danny Rusinik is my service adviser. He is the best! Great service great advice great person to work with. Outstanding! More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 07, 2025 -

Germain Lexus of Naples responded

Hi, Greg! Thank you for honoring us with your patronage over the years. We're so pleased Danny's insight continues to serve you well. Get in touch the next time we may be of assistance. We're here for you! Regards, Don Nelson - General Manager

January 04, 2025

I would recommend Germain Lexus to anyone who wants to buy a car there at Germain Lexus or having your car service there! My service is advisor Jackson Kirby shows how he cares about his customer More

by dalemontecarlo88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jan 07, 2025 -

Germain Lexus of Naples responded

Thanks for the love, Dale! We're thrilled you always enjoy working with Jackson and the Germain Lexus team for your automotive needs. We hope to be of service to you for many more years to come! Regards, Don Nelson - General Manager

January 01, 2025

Mike Gooley was very attentive and professional. He was in regular communications with me on an unexpected catalytic converter replacement. Mike explained to me the complexity and time requiremen More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gooley, John Azarow
Jan 02, 2025 -

Germain Lexus of Naples responded

Jim, thank you for reporting on the exceptional work Mike and our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus for the highest quality service! Regards, Don Nelson - General Manager

December 31, 2024

Welcoming, thorough. Staff are exceptionally nice. Communication via texting/phone is really awesome, but needs introduction or re-Introduction during visit to the dealer More

by Golflovergs
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Jan 02, 2025 -

Germain Lexus of Naples responded

We're glad our service team made your day a little easier by being kind and attentive. Thanks so much for your positive feedback on this experience. We look forward to making your next visit with us even better. Regards, Don Nelson - General Manager

December 31, 2024

Adam Murphy did an excellent job. Met all our needs. Very happy with the vehicle! More

by koulclan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Murphy, Germain Lexus Sales Department
Jan 02, 2025 -

Germain Lexus of Naples responded

Congratulations on your new pre-owned Lexus! We're thrilled you enjoyed a pleasant and supportive buying experience with Adam, and we appreciate your lovely feedback. We wish many happy travels to you in your new ride, from all of us at Germain Lexus. Regards, Don Nelson - General Manager

December 30, 2024

Alexander Depew was an example of professionalism. He followed through on all the commitments he made to me More

by CarajpeckCJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Jan 02, 2025 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback! Nothing means more to us than your complete satisfaction, so we're happy Alex handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Don Nelson - General Manager

December 24, 2024

Rick Brown is the best. He keeps me informed of the services to be provided and the cost and time it will take to accomplish each task. He has great people skills. You can t More

by pabutler5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Dec 27, 2024 -

Germain Lexus of Naples responded

We're happy you enjoyed an accommodating and thorough visit with Rick! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Lexus for the best service! Regards, Don Nelson - General Manager

December 20, 2024

Jackson Kirby is a great service associate for Germain. Jackson has been my service contact since he joined Germain. Jackson always puts the customer first. He is always smiling and always willing to h More

by Mwrohr10
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Dec 23, 2024 -

Germain Lexus of Naples responded

Thank you for taking a moment to share positive feedback on Jackson. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

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