Germain Lexus of Naples
Naples, FL
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My service advisor Scott Fielding had my car serviced in a very reasonable time. He also took care of a small issue that came up a few days earlier. Overall it is a pleasure to have Scott Fielding as my ser a very reasonable time. He also took care of a small issue that came up a few days earlier. Overall it is a pleasure to have Scott Fielding as my service advisor. More
Advisor Alex Depew was more than willing to answer my questions regarding past maintenance on my older model RX like the windshield. The first repair was a replacement; the second and more recent windshi questions regarding past maintenance on my older model RX like the windshield. The first repair was a replacement; the second and more recent windshield repair was the Cowell Assembly which was confusing. He also explained the need for all the additives for the big 40K service which has improved performance. I only wish the 2015 was still in production. The RDX is my baby with a rich history of care under my previous advisor John who I will miss. The dealership and corporate Lexus takes good care of us. Pam Snowcone. More
I recently had my Lexus serviced and was beautifully taken care by Leland. He was so helpful and everything went like clockwork Thank you, Leland Glesmer. taken care by Leland. He was so helpful and everything went like clockwork Thank you, Leland Glesmer. More
As always, my service contact at Germain last Thursday was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Jo was excellent. I was professionally and courteously greeted upon my arrival. After being directed to the concierge area, almost immediately, Scott Joiner, my service rep, greeted me and reviewed the service to be performed. And asked if there was anything else to be done. He said he’d be back as soon as the service was completed. Less than an hour later Scott came out to say the service had been performed, and the car was washed. He checked me out, and I was on my way, with my vehicle waiting for me outside. Germain is an outstanding dealership, and they are fortunate to have Scott Joiner, and others like him. Many thanks. More
Alex Dupew is very knowledgeable and is easy to work with in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a q in getting all work completed on my Rx350. I love my Lexus! I wish when I take my care in for service that it would be taken through the wash and a quick vacuum just like Devoe use to do when I owned my Cadillac. More
I went to buy a new car. The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same da The salesman really paid no mind. Never called me. I walked in two weeks later. Sat with Bob Reisch. Bob listened to my wants and needs. That same day he found the car I wanted and presented it two days later. Bob made the whole process simple. He was nice, caring and attentive. Thank you Bob More