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Germain Lexus of Naples

Naples, FL

4.9
2,409 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,409 reviews

March 19, 2019

Scheduled service. Whenever we need to bring our ES 350 in for service we always know our experience will be a pleasure.We deal with Beverly Copolla who is so positive a More

by POPPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Mar 26, 2019 -

Germain Lexus of Naples responded

Thanks Poppy! It's wonderful to know that Beverly has been so helpful and accommodating each time you bring your ES 350 in, and that she makes you feel confident about the work that is done on your vehicle. We appreciate your business and look forward to working with you again in the future.

March 19, 2019

wonderful buying experience. All those who I dealt with at Germain Lexus were accomodating, competent and responsive. When I made inquiries I got prompt and helpful responses, an More

by Senator JAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Zach Germain, Bud Recklaw
Mar 26, 2019 -

Germain Lexus of Naples responded

Thanks for the great feedback! We're so pleased to hear that you had a great experience with Bud, and that he made sure you felt well accommodated and informed from start to finish. We appreciate your business and hope to work with you again in the future.

March 12, 2019

Good experience at this dealership Dan Rusinik did a great job keeping me informed while my car was being serviced and explaining what was done upon completion. Jeff Smith also did More

by DRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Jeff Smith
Mar 13, 2019 -

Germain Lexus of Naples responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

March 02, 2019

Beverly Coppola Beverly is terrific in the service department. Always, pleasant, efficient and funny. She takes care of any problems with a no sweat attitude. I wa More

by Peggy32447
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Mar 06, 2019 -

Germain Lexus of Naples responded

Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call!

February 28, 2019

Great service with a personal touch I've been going to Germain's service center for quite some time, with Beverly Coppola as my service advisor throughout. She is extremely knowledgeabl More

by dickwebs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola, Bud Recklaw
Mar 01, 2019 -

Germain Lexus of Naples responded

Thank you for your kind review. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call.

February 28, 2019

Great sales person no pressure Sal Pellicciottat sold me a Lexus RX350. This was a no pressure sale. He is a real gentleman who I would say comes highly rated. More

by Crookston
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sal Pellicciotta
Mar 01, 2019 -

Germain Lexus of Naples responded

We are so happy to hear of your positive experience. We are committed to providing our customers with nothing less than 5-star service. Sal will be especially happy to hear that you were completely satisfied with his customer service.

February 27, 2019

Great service every time and great sales person. We just bought our second car from Germain Lexus. Lu Gani handled both sales. He was so professional and friendly... covering all the details of the v More

by Tony1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Gani, Carlos Cardenas
Mar 01, 2019 -

Germain Lexus of Naples responded

Thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!

February 22, 2019

Always Great Service Dave McKinney was awesome as usual in sheparding me through the process to replace a tire with a screw buried in it. So quick and efficient that I wa More

by SalM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Feb 25, 2019 -

Germain Lexus of Naples responded

Thanks for the feedback, Sal! It's wonderful to know that Dave made sure you had another great service visit, and guided you through the process of getting your tire fixed in an efficient and informative manner. We appreciate your business and look forward to working with you again in the future.

February 22, 2019

Beverly is a ROCKSTAR! Beverly’s customer service is simply the best. She is kind, courteous, funny, and reliable. She always goes above and beyond to make my experience wh More

by Julie B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne McLeod, Shawn Chapman, Greg Libutti, Zach Germain, Beverly Coppola
Feb 25, 2019 -

Germain Lexus of Naples responded

It's great to hear from you, Julie! We're so glad that you continue to have great experiences with Beverly, and that she always takes excellent care of you and your vehicle. We appreciate your business and look forward to working with you again in the future.

February 16, 2019

Dave McKinney - Service Dave McKinney helped me and explained to me what needed to be done and also what the cost for the needed work would be. I give Dave McKinney an excel More

by Lexushelp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Feb 20, 2019 -

Germain Lexus of Naples responded

Hi Nadine, Thank you for leaving Dave this excellent review! We are so pleased that he could be of such great assistance to you. Please let us know if there is ever anything more that he or our team may help you with in the future.

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