Germain Lexus of Naples

Exceeded expectations It was a pleasure working with Paul Columbus in the sales department. He demostrated patience and really took his time with us from the beginning to t It was a pleasure working with Paul Columbus in the sales department. He demostrated patience and really took his time with us from the beginning to the end to make sure all of our questions were answered. This was my first time purchasing a vehicle from any dealership and I cannot have asked for a better experience. We also had the opportunity to work with Carlos in finance who was very knowledgeable and attentive. The sales manager Cary Vhugen was pleasant to work with and very helpful as well. More

Great Experience with Germain Our salesperson Paul Columbus was very patient and accommodating, as was everyone else that we dealt with at the dealership. It made an unpleasant ta Our salesperson Paul Columbus was very patient and accommodating, as was everyone else that we dealt with at the dealership. It made an unpleasant task of buying a vehicle into a most pleasant one. We would definitely recommend Germain Lexus and will certainly patronize them in the future. More

Purchase From the day I walked into the sales room to the day I purchased my 2017 NX the entire staff met my expectations. They were personal. Polite and frien From the day I walked into the sales room to the day I purchased my 2017 NX the entire staff met my expectations. They were personal. Polite and friendly. I couldn't have asked for more. Sal, Trish, Mike, Wayne and Mark. More

Beverly Coppola Beverly is the main reason we just bought my SUV. She is a real professional with a warm and caring personality. She makes Lexus service a positive Beverly is the main reason we just bought my SUV. She is a real professional with a warm and caring personality. She makes Lexus service a positive and pleasurable experience. For us the service dept. is as important as the car. Cuddos to Beverly and Germaine Lexus! More

Dead battery My wife was driving our 2016 rx 350 when the battery died in a CVS parking lot..AAA got it going with a charge and she went directly to Germain...in My wife was driving our 2016 rx 350 when the battery died in a CVS parking lot..AAA got it going with a charge and she went directly to Germain...in the meantime I called Beverly Coppola explained the situation, my wife was on the way..it was close to 5 pm...;Beverly assured me that she would be there and take care of the problem..She did and we are forever grateful. .. . More

Great service Svenja is a great customer service rep. I called in the morning and got a 1:00 appointment for a 65K check. She was friendly, attentive, and professio Svenja is a great customer service rep. I called in the morning and got a 1:00 appointment for a 65K check. She was friendly, attentive, and professional in handling my service needs. She pointed out potential issues, but didn't use a hard up-sell. More

Service Had issues with my screen freezing......John McCloskey handled this very professionally. He personally made sure the correct update was implemented. Had issues with my screen freezing......John McCloskey handled this very professionally. He personally made sure the correct update was implemented. In addition my sales person Greg Libutti was available for support. Great team to have on your side. More

good experience Good people equals good service. It was my first time working with Alyson Chatham. She is an asset to your company. Keep up the good work. Good people equals good service. It was my first time working with Alyson Chatham. She is an asset to your company. Keep up the good work. More

Absolutely Great Experience at Germain Lexus of Naples Everyone at the dealership was so nice and helpful. Zsuzsa Vajko ("Z") sat with me for hours and was so sweet. She even met with me the next morning Everyone at the dealership was so nice and helpful. Zsuzsa Vajko ("Z") sat with me for hours and was so sweet. She even met with me the next morning again and helped me get my navigation set-up and went over some of the main features of the car. She was amazing as was every person at the dealership that I met with. I would definitely recommend Germain Lexus to everyone. More

Thanks John Mccloskey thanks again for another great service experience. You have been my service consultant for many years and I have confidence with your John Mccloskey thanks again for another great service experience. You have been my service consultant for many years and I have confidence with your advice. Hope we have many more years together! Sandra Fennessy More