Germain Lexus of Naples

Terrific Service and Environment We had our first service visit to Germain Lexus yesterday and couldn't have been more pleased. We were greeted by a friendly attendant and directed to We had our first service visit to Germain Lexus yesterday and couldn't have been more pleased. We were greeted by a friendly attendant and directed to a comfortable, clean and large lounge with coffee and a huge variety of snacks, juices, and bottled water, There was also a large flat screen TV and cozy seating. Beverly Coppola, our service manager, came right out to introduce herself and gave me an ETA on the work that needed to be completed. She was warm and professional. Within the time frame she mentioned, our vehicle was ready. The mechanic not only took care of the maintenance we needed but went the extra mile to test our battery and other controls/mechanisms. Our battery, which was running low (we were not aware of this) was changed out at no charge. A full report of the work provided was given to me. Our car was returned in gleaming condition since it was washed and vacuumed. I never expected a maintenance visit to be such a pleasure. Thank you, Beverly Coppola and the Germain Lexus team to a job well done! More

Excellent Service! I've been a satisfied customer since 2003. I've only had three different service consultants during that time and each one has been superb. I only cha I've been a satisfied customer since 2003. I've only had three different service consultants during that time and each one has been superb. I only change consultants when one leaves the dealership. Alyson Chatham is my current consultant and she continues to provide me with the same outstanding service I've received in the past. My dashboard replacement was a long time coming but the process went smoothly one the part arrived . More

Smooth, trouble-free experience As a four-time repeat customer I was very happy with my trade-in and leasing experience. Trish Cano, Dan Hussman, and Michael Lawson did a great job As a four-time repeat customer I was very happy with my trade-in and leasing experience. Trish Cano, Dan Hussman, and Michael Lawson did a great job helping me to select and purchase my RX. Buying a car is a complex process, but at Germain they keep it simple. More

Excellent service & professionalism from Greg Libutti Had an excellent experience with Greg Libutti who took the time to explain convenient creative options to get into a new Lexus, now going on 3rd one, Had an excellent experience with Greg Libutti who took the time to explain convenient creative options to get into a new Lexus, now going on 3rd one, 6 total in my family! Exhibited professionalism & courtesy, all with no pressure and provides very creative solutions! Greg is a great asset, a pleasure to do business with! Also, with Trish Cano who I've worked with since the '90's and oversees everything right and Wayne McLeod checking in, this is a most unique, accommodating dealership that provides extreme personal service like NO OTHER! Then the pleasure of Mike Lawson, Dir. Finance and Alyson Chatham, Service ~ The A-Team! Highly recommend Greg Libutti and the extra-ordinary Team that goes with it all! Can't imagine doing business anywhere else! More

Wonderful customer service! Jason Lauer is a wonderful sales person, who worked with me on my last two vehicles from Germain Lexus. He is very competent, kind and detail oriented Jason Lauer is a wonderful sales person, who worked with me on my last two vehicles from Germain Lexus. He is very competent, kind and detail oriented. I am very happy with my new Lexus NC, and the great experience that I had with Jason and the entire team at Germain Lexus. More

Wonderful service Bought my first Lexus at Germain and Jason Lauer was really nice, courteous and knowledgeable. The whole process was really smooth and painless and th Bought my first Lexus at Germain and Jason Lauer was really nice, courteous and knowledgeable. The whole process was really smooth and painless and they also took care of my lease from Toyota. I can’t recommend this dealer enough. Thank you :-) More

Excellent customer service I cannot say enough about the wonderful service we have received from Dan Rusinik in the service department at Germain Lexus of Naples. He is caring a I cannot say enough about the wonderful service we have received from Dan Rusinik in the service department at Germain Lexus of Naples. He is caring and professional and goes above and beyond to make sure that not only our car is taken care of but us as well. Because of this great service with both of our cars we will continue to purchase all our vehicles here. Danette W. More

Great Service since 2004! I purchased my RX330 in 2004 from Germain Lexus of Naples and have had excellent service right from the very start. I live in Sarasota and the salesma I purchased my RX330 in 2004 from Germain Lexus of Naples and have had excellent service right from the very start. I live in Sarasota and the salesman (no longer there) delivered the car right to my garage - now that is great service!!! And each time I take my car in for service, Dave McKinney has been my service advisor since he joined Germain and it is a pleasure working with him. He provides a loaner car if I need one, takes care of everything on my list and more, calls if I need an update and provides friendly and excellent service. The car is always ready when promised. More

Service at Germain Lexus of Naples Alyson Chatham was very helpful during our visit to have our Lexus RX 450H serviced!! She got our car right in & kept us posted as to the progress. Alyson Chatham was very helpful during our visit to have our Lexus RX 450H serviced!! She got our car right in & kept us posted as to the progress. She also recommended local places to visit & shop!! All in all, she was great & so was the service to our car!! More

Service visit completed in a timely and efficient manner. I have had several of my Lexus vehicles serviced at Germain for a number of years. Mr. McKinney has been my service consultant for quite a while now. I have had several of my Lexus vehicles serviced at Germain for a number of years. Mr. McKinney has been my service consultant for quite a while now. Mr. McKinney is polite, personable and a thorough professional who doesn't waste my time while he completes his task efficiently getting the required information and service required. He then keeps me informed of the work progress. I couldn't ask for better customer service. Mr. McKinney is an asset to this dealership and a sets a good example for his peers. More