Germain Lexus of Naples

Reviewing Beverly Coppola Beverly Coppola is extremely efficient and productive. Makes the service experience pleasant and keeps you up to date on how things are progressing. Beverly Coppola is extremely efficient and productive. Makes the service experience pleasant and keeps you up to date on how things are progressing. Really enjoy working with her. Not associated with and dealership and/or service center. More

Beverly Coppola Rocks in Service! Germain Lexus is like the Ritz Carlton of dealerships. While I feasted on cappuccino(s) and lunch on the house, Beverly Coppola took great care with t Germain Lexus is like the Ritz Carlton of dealerships. While I feasted on cappuccino(s) and lunch on the house, Beverly Coppola took great care with the service of my hybrid. She is awesome!!! Shot me down, too, in one svelte swoop when I egged her on to get anyone to disconnect my seal belt beeper.....sigh....I tried. More

Simply the Best Chuck and Vince are fantastic I came here upset from another dealer and literally within minutes I got all the correct information and the right numbe Chuck and Vince are fantastic I came here upset from another dealer and literally within minutes I got all the correct information and the right numbers and I had a huge smile on my face and I got an absolute great deal. More

Excellent Experience! There aren't enough words to express my gratitude for the way I was treated except to say first class service excellence provided by Beverly Coppola! There aren't enough words to express my gratitude for the way I was treated except to say first class service excellence provided by Beverly Coppola! This young lady is the definition of what an outstanding customer experience looks like. I will recommend Beverly and in turn your dealership to everyone that is looking to purchase or in need of vehicle maintenance. More

Jason Lauer, my sales consultant, was outstanding!! I was about to purchase an ES 300h from a competitor. I was in New Jersey and was doing the transaction by phone and e-mail. The competitor was so u I was about to purchase an ES 300h from a competitor. I was in New Jersey and was doing the transaction by phone and e-mail. The competitor was so unaccommodating and unreasonable, unlike anything I've ever experienced from a Lexus dealer (I've lease numerous Lexus' in the past), that I decided to drop the other dealer and give Germain another chance. Eddie Vasco and, especially, Jason Lauer, went the extra mile and I'm overjoyed with my vehicle, the deal and the service I received. Because I was out of state, the dealings were more complicated that normal, but Eddie and Jason came through like I would expect from a Top Lexus dealer. More

Great experience from beginning to end I was extremely pleased with the overall experience I had while looking for and purchasing my new Lexus. Jason Lauer was fantastic and perfect for m I was extremely pleased with the overall experience I had while looking for and purchasing my new Lexus. Jason Lauer was fantastic and perfect for me while making ownership possible in finding me the perfect car to fit my criteria! I can't believe how smooth everything went and drove my new car home that evening! More

Maintenance Dave McKinney is such a pleasure to work with and told me what I needed to know for upcoming repairs , due to my SUV being 13 years old. I had asked h Dave McKinney is such a pleasure to work with and told me what I needed to know for upcoming repairs , due to my SUV being 13 years old. I had asked him to give me estimates on upcoming service repairs, he did this gladly. I love this dealership for the service & the very comfortable waiting area. Dave is a welcome addition to the staff , he's definitely my "go to"guy ! Highly recommend this dealership! More

Dave McKInney as service advisor This review is primarily concerning the service that I received from service advisor dave McKinney. I can't find enough words to describe how excellen This review is primarily concerning the service that I received from service advisor dave McKinney. I can't find enough words to describe how excellent it is having Dave as our service advisor, He is always willing to go above board to make sure we are satisfied with the service. Not to denigrate any other advisor but I have been taking my car to Germain Lexus for ten years and have found that Dave is far superior than anyone one else that I have worked with. More

Alyson Chatham and Chad Nusselhauf I am so very impressed with Alyson. Extremely courteous even when clearly busy. I call and ask for her for service and information and she always goes I am so very impressed with Alyson. Extremely courteous even when clearly busy. I call and ask for her for service and information and she always goes the extra length. I also am delighted with the service Chad Nusselhauf gave me....got me back to Germain....and his personal acknowledgement when I see him is very appreciated. And I speak as one in a service business myself! Nan Dietrich More

Warranty work done right I have been having the same problem with my seat covers wearing out on my Lexus. The service rep Beverly Coppolo was very helpful and I had my car ba I have been having the same problem with my seat covers wearing out on my Lexus. The service rep Beverly Coppolo was very helpful and I had my car back the next day More