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Germain Lexus of Naples

Naples, FL

4.9
2,298 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,298 reviews

June 08, 2017

Recall service As in the past, my service representative, Beverly Coppola, was very courteous, informative, and efficient. All of my experiences with her have bee More

by Mancave
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jun 09, 2017 -

Germain Lexus of Naples responded

Thank you for your continued loyalty. We are delighted to hear that your vehicle service needs were resolved quickly and efficiently! If we can help you with anything else, please don't hesitate to call! Sincerely, Germain Lexus

June 04, 2017

awesome experience!!! FROM THE MOMENT I WALK IN TO THE MOMENT I LEFT MR SILVIANO LET SHOW ALL HIS YEARS OF SALEMAN, VERY PROFECIONAL AND EXCELLENT CUSTOMER SERVICE AND THE More

by barracuda731
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Mike Lawson, Sal Pellicciotta
Jun 05, 2017 -

Germain Lexus of Naples responded

Thank you for choosing Germain Lexus of Naples for your recent automotive needs. Your kind words and business are truly appreciated. Best Regards, Zach Germain General Manager

June 03, 2017

Friendly, professional sales. John Azarow did a great job helping us select a new Lexus vehicle. He provided on point information and transparent advice that made the purchase pro More

by Marcocar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Azarow, Joe Caso
Jun 05, 2017 -

Germain Lexus of Naples responded

Your kind words regarding your experience with John are truly appreciated. We are very fortunate to have John as a member of our team as well as you as a valued customer. Best Regards, Zach Germain General Manager

June 01, 2017

Chad Nesselhauf was an outstanding sales person. I have purchased many luxury vehicles in the past and I must say my experience at Germain Lexus was first class. I attribute a great deal to Chad Nes More

by rclarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Nesselhauf
Jun 02, 2017 -

Germain Lexus of Naples responded

Thank you for leaving this kind review for Chad and our dealership. We appreciate you making the drive from Ft Myers and allowing us the opportunity to earn your business. Please let us know if there is anything further we may do for you. Best Regards, Zach Germain General Manager

May 30, 2017

Excellent Awesome experience would recommend having your vehicle serviced here. Friendly staff. Great value in sunny Florida. From the greeters to service sta More

by Péter Ersek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
May 31, 2017 -

Germain Lexus of Naples responded

We are pleased to know that Beverly and our team has provided you a positive service experience. Thank you for taking the time to share your story. Best Regards, Zach Germain General Manager

May 25, 2017

Great job Had a great service experience. Alyson Chatham was extremely helpful, a rare combination of a winning personality with professional competence. I cann More

by Larry J Siegel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyson Chatham
May 26, 2017 -

Germain Lexus of Naples responded

We are happy to know that Alyson provided you an overall quality experience and we look forward to continuing to exceed your expectations. Best Regards, Zach Germain General Manager

May 22, 2017

Always accommodating, in a great mood and very helpful Alison is always in great spirits and very accommodating with scheduling. In addition she's very thorough and her explanations and always ready to ans More

by Joe A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alyson Chatham
May 22, 2017 -

Germain Lexus of Naples responded

We thank you for your business and for sharing such kind words about Alyson. Best Regards, Zach Germain General Manager

May 21, 2017

Amazing Experience! I’m not afraid to travel to get the best deal on a car and I talked with many dealers throughout Florida about the exact RX 350 I wanted. Chuck Koeni More

by scottberry2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Chuck Koenig
May 22, 2017 -

Germain Lexus of Naples responded

We truly appreciate your business both sales and service. Thank you for your kind words and recommendations. Our staff looks forward to our continued relationship and continuing to provide you with quality service throughout your ownership. Best Regards, Zach Germain General Manager

May 19, 2017

New dashboard Allyson Chatham is a very professional employee. She helped me tremendously in receiving my new dash and I even received a loaner which I was very gr More

by Mag
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alyson Chatham
May 19, 2017 -

Germain Lexus of Naples responded

Thanks Mag! We're happy to hear that Allyson was so helpful and attentive, and made sure that all of your needs and expectations were met. It's wonderful to know that you felt well accommodated, and we appreciate your business! We hope to work with you again in the future. Regards, Germain Lexus

May 18, 2017

Good service, nice people This is the THIRD 350RX purchased at Germain. Dave McKinney is very thoughtful and everyone in the service department is great. Dave arranged for a More

by Third Timer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The man in tire service - very nice., Dave McKinney
May 19, 2017 -

Germain Lexus of Naples responded

We appreciate your continued business and kind words. Your loyalty and Germain and Lexus has not gone unnoticed. Best Regards, Zach Germain General Manager

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