Germain Lexus of Naples

Found the vehicle we were looking for. We did a lot of research to determine which car we would purchase. This was accomplished by researching the cost and availability of several brands of We did a lot of research to determine which car we would purchase. This was accomplished by researching the cost and availability of several brands of vehicles. Since we currently owned two Lexus and one Mercedes, we opted to go with Lexus to replace the Mercedes. Several "other brand" dealers were visited and other cars tried. When we visited Germain Lexus and met Charles Koenig, it seemed we hit "paydirt". The professionalism of both the salesperson and the dealership was readily apparent when compared to our other experiences. It was exceptionally lucky that we found the "perfect" car for our needs. It was the right model in the right year and even the right external and internal color with fairly low mileage. Better yet, it was Certified by Germain with it's unique service policies. One downside; the meager trade in allowance for our 16 year old cabriolet with only 52,000 miles was disappointing. Unfortunately, the "auction" market bit us! More

Excellent Service Michael Diaz-Granadas is fabulous in explaining the 2017 Lexus RX 350. The patience he shows dealing with customers who don't know very much is extra Michael Diaz-Granadas is fabulous in explaining the 2017 Lexus RX 350. The patience he shows dealing with customers who don't know very much is extraordinari . He leaves you with the feeling you can learn and one will be able to use all the technology when you leave the Dealership. It is for people like Micheal and customer service person Beverly that my husband and I are Loyal Germain customers. We have been with Germain for over 10 years and would not trade our relationship with the Dealership Renate and Vernon Hoffman More

Third Lexus The service at Lexus is absolutely outstanding -- I have never been in a better dealership from the moment you begin looking for a car all the way thr The service at Lexus is absolutely outstanding -- I have never been in a better dealership from the moment you begin looking for a car all the way through the actual purchase and signing of the papers. And it does not stop there, their service department is wonderful. We purchased our third Lexus from Frank Smith and although the place was extremely busy, he could not have been more helpful explaining everything and making our experience very pleasant. More

Excellent Service!! If you want quality service this is your one stop shop. Beverly Coppola is my service agent and always goes beyond what is expected of an service age If you want quality service this is your one stop shop. Beverly Coppola is my service agent and always goes beyond what is expected of an service agent. i highly recommend asking for Beverly when you need service. More

New NXT From the start Dan Hussmann heard what I needed and worked to answer every question and concern. G. O. Also helped! Trish Cano was supportive and enco From the start Dan Hussmann heard what I needed and worked to answer every question and concern. G. O. Also helped! Trish Cano was supportive and encouraging, and went out of her way to try to accommodate my request for caffeine free Diet Coke. Hopefully you'll get some in stock. More

Highly recommend Germain Lexus! Service is excellet at Germain Lexus service dept.!. Beverly is our service advisor and she is outstanding to work with. Friendly and helpful. We h Service is excellet at Germain Lexus service dept.!. Beverly is our service advisor and she is outstanding to work with. Friendly and helpful. We highly recommend her! More

Expect the Best and Receive the Best Everything went like clock work from making the appointment to picking up the serviced Rx 350. Dropped the car off at the scheduled time, John had th Everything went like clock work from making the appointment to picking up the serviced Rx 350. Dropped the car off at the scheduled time, John had the necessary paper work ready for signature and a loaner ready, Three hours later:received a call that all was finished, paid the bill and drove the well serviced SUV off the lot. Thank you, John, for taking such excellent care of the car and making this service appointment an easy "to do" task. More

THE BEST! Sorry but I only know my guy by DJ, He is the best! I highly recommend him as he is very professional, helpful and thorough. He exceeds my expectation Sorry but I only know my guy by DJ, He is the best! I highly recommend him as he is very professional, helpful and thorough. He exceeds my expectations every time. It is because of DJ I will always be a Germain Loyal Customer. Thank you DJ! Jack Lanners More

Beverly Coppola Once again Beverly Coppola made my service appointment a pleasant experience. She was efficient, competent and congenial. Beverly took the time to Once again Beverly Coppola made my service appointment a pleasant experience. She was efficient, competent and congenial. Beverly took the time to explain different service options and offered help reguarding my ignition key. Thanks, Beverly! More

Service a hallmark of Lexus dealships Lexus staff attentive. Cars in great condition. Options of fine vehicles. Atmosphere warm and welcoming. Good Sales and Service teamwork. Short so Lexus staff attentive. Cars in great condition. Options of fine vehicles. Atmosphere warm and welcoming. Good Sales and Service teamwork. Short some staff on our day in and our sales person did double duty in many areas. We were introduced to all the players on the team. We were not pressed or pushed in any way. More