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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

October 26, 2016

2017 Lexus 350ES This is the second Lexus I have Leased all because of my salesperson Miquel Diaz-Granados. Mike is top notch in my opinion. He anticipated my needs More

by Joy A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Diaz
Oct 27, 2016 -

Germain Lexus of Naples responded

Mike is absolutely wonderful at assisting our guests in getting to exactly what meets their personal needs in a vehicle, nothing more and nothing less. His concern and desire to listen to the customer and provide a quality experience allow him to continue to impress our guests each and every day. We thank you for sharing your personal experience. Best Regards, Zach Germain General Manager

October 26, 2016

Dan Rusinik Got back to Florida to find car battery dead. Jump start failed and car was towed to Germain on Friday evening. Early Saturday Danny was on it, kept More

by george koper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Oct 27, 2016 -

Germain Lexus of Naples responded

We were disappointed to hear that you returned to Florida to a dead battery. Our service department was more than happy to step in and assist in getting you back on the road as quickly as possible. Thank you for sharing your experience. Best Regards, Zach Germain General Manager

October 24, 2016

Very pleasant. Sales people were very pleasant and helpful in showing me what l was looking for without any pressure. I will always come back to Germain Lexus. More

by Sodapop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Smith, Joe Caso, Lu Gani
Oct 25, 2016 -

Germain Lexus of Naples responded

We are happy to know that our team provided you a pleasant experience while you were visiting our dealership. Thank you for taking the time to share your experience. Best Regards, Zach Germain General Manager

October 22, 2016

Home Service I contacted my service advisory about 4:30pm and Beverly Copolla took immediate ownership in diagnosing the problem and set up Roadside assistance by More

by William
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Copolla
Oct 24, 2016 -

Germain Lexus of Naples responded

Thank you for allowing our team to assist you in your time of need. We are pleased that Luis was able to get you back on the road so quickly and efficiently. We greatly appreciate you sharing your story. Best Regards, Zach Germain General Manager

October 21, 2016

Very professional and extremely knowledgeable Beverly Capola was extremely professional and listened to my issues followed up and addressed all of them. She is a great ambassador for the service More

by JoeG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Capola
Oct 24, 2016 -

Germain Lexus of Naples responded

Thank you for the trust and confidence you show in our dealership and the positive comments you have shared regarding your experience with Beverly. Beverly is committed to providing our guests a quality and professional experience. Best Regards, Zach Germain General Manager

October 20, 2016

wonderful experience We have purchased quite a few new vehicles over many years in many states. The majority of the time, due to aggressive and rude sales people that ig More

by bob3019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kearney, Trish Cano, Roger Roberts
Oct 21, 2016 -

Germain Lexus of Naples responded

Bob and Irene, it is so rewarding to know that you have enjoyed doing business with us here at Germain Lexus of Naples. At our dealership, we focus on our guests and building relationships. We never want any guest to leave feeling the way you have from other dealerships. Welcome to the Germain family of dealerships and we look forward to continuing to provide you with superior customer service. Best Regards, Zach Germain General Manager

October 20, 2016

Easy to buy or lease Germain is out to keep all potential buyers feel at home while helping you get into the car that you are looking for. All the folks at the dealership More

by Alan's new ride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Cano, Lu Gani
Oct 21, 2016 -

Germain Lexus of Naples responded

Congratulations on your new ride and thank you for choosing Germain Lexus of Naples. You are correct, we want every guest to feel as if they are at home and a member of our family. To us, it's all about relationships. We look forward to working with you again. Best Regards, Zach Germain General Manager

October 19, 2016

Great service Germain Lexus works very hard to make buying or leasing a car very easy. I have had five Rx 350 from them and would never go to another dealer. The se More

by Luigi1103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bev Coppola , Trish Cano, Lu Gani, Roger Roberts
Oct 19, 2016 -

Germain Lexus of Naples responded

From all of us here at Germain Lexus of Naples, we greatly appreciate your continued business and loyalty to our dealership and Lexus. Thank you also for the positive feedback. Best Regards, Zach Germain General Manager

October 19, 2016

Excellent purchase experience Purchase/lease of a new vehicle couldn't have gone better. Michael Diaz is a great sales rep, anticipating our needs and offering a very attractive de More

by Doctrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Diaz
Oct 20, 2016 -

Germain Lexus of Naples responded

We thank you for sharing how Michael provided you such a positive sales experience. Please let us know if there is anything further we may do for you. Best Regards, Zach Germain General Manager

October 18, 2016

Dave McKinney was a pleasures Dave is great so honest, professional. We trust him very much! He is way we come back to Germaine you are. Fortunate to have him on your staff! More

by Naples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Oct 18, 2016 -

Germain Lexus of Naples responded

Thank you for your continued business! You are correct, we are very fortunate to have Dave on our team. Best Regards, Zach Germain General Manager

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