Back

Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,275 reviews

October 08, 2016

Our sales person Sean Kearney did a very good job working wi We have heard some pros and cons regarding this dealership. But we were pleased with our experience. Sean I feel did a good job. We had other optio More

by Beth Ann Marcotte
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Kearney, Melissa Kenyon
Oct 12, 2016 -

Germain Lexus of Naples responded

Thanks for the great feedback, Beth! We're pleased to hear that Sean made sure you had such a pleasant experience, and that he was able to ease your concerns and make sure you were well accommodated. We appreciate your business and hope to work with you again in the future. Regards, Germain Lexus

October 07, 2016

The best!!! Shawn Chapman was very informative and provided the best service I could expect. All employees were professional and Bent over backwards to help. I More

by Rich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Lawson, Dan Haussmann , Mike Lawson
Oct 12, 2016 -

Germain Lexus of Naples responded

Thanks for the 5-star rating, Rich! We're pleased to hear that Shawn was so helpful and attentive, and made sure that you were well accommodated from start to finish. We appreciate your recommendation and hope to work with you again in the future. Regards, Germain Lexus

October 07, 2016

Chrome Wheels Shawn Chapman was very instrumental in helping me get new chrome wheels for my 2016 ES 350 Lexus. My Lexus looks so much more elegant with these whee More

by Naplesnovak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lilley, Shawn Chapman, Sal Pellicciotta
Oct 12, 2016 -

Germain Lexus of Naples responded

Thanks for the 5-star rating, Naplesnovak! It's wonderful to hear that Shawn was so helpful and accommodating, and made sure that you got the custom wheels you were interested in. We appreciate your business and hope to work with you again in the future! Regards, Germain Lexus

October 06, 2016

Great/prompt service Appreciate being assigned to one particular technician (Beverly Coppola) who is very helpful and makes me feel like she really cares about my car and More

by Louise12345
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Oct 06, 2016 -

Germain Lexus of Naples responded

Beverly, as is our entire team is very concerned about you and your vehicle. We want to ensure you that your vehicles performance and your satisfaction is of the utmost importance to our dealership. Best Regards, Zach Germain General Manager

Oct 12, 2016 -

Germain Lexus of Naples responded

We are pleased to know that you are completely satisfied with the level of service being provided by Beverly as she truly is dedicated to provided you a truly outstanding experience. Best Regards, Zach Germain General Manager

October 05, 2016

Service I had my two Lexus serviced on the same day, with Carrie Lorenz as my service consultant. I have always had terrific service from Germain, and have ha More

by billgrafstrom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Lorenz
Oct 06, 2016 -

Germain Lexus of Naples responded

We thank you for your continued business and kind words regarding your experiences with our service department. We are happy to know that you feel our staff has always provided you with quality service and we look forward to continuing to do so. Best Regards, Zach Germain General Manager

October 04, 2016

Came in for an oil change I was helped by frank smith , Vince Marc Antonio, and mike in the finance dept. all the them made my experience truly worthwhile. I nver felt high More

by Mindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Smith, Vince Marcantonio, Trish Cano, Mike Lawson
Oct 05, 2016 -

Germain Lexus of Naples responded

We were so happy you have been so pleased with your service experience that when you were ready to purchase you knew we were the dealership of choice. Our team enjoyed working with you on the purchase of your new Lexus and we all look forward to continuing to provide you with truly outstanding service throughout your ownership. Best Regards, Zach Germain General Manager

October 03, 2016

Best car buying experience I have ever had! Recently purchased a new vehicle and Frank Smith assisted me thru the entire sale. He was very friendly and down to earth and made the entire experien More

by SandyE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Smith, Roger Roberts, Giovanni Blasi
Oct 04, 2016 -

Germain Lexus of Naples responded

Congratulations on your new Lexus, we are so happy you chose Germain Lexus of Naples for your recent automotive needs. Our team is dedicated to providing each and every guest a quality sales experience that will continue throughout your ownership. Please let us know if there is anything further we can do for you. Best Regards, Zach Germain General Manager

October 01, 2016

Great Salesman Sal Pelliciotta is one of the finest Salesperson I have ever dealt with in my life. He very knowlegable of the cars he sells and very professional & More

by Lexus Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Marcantonio, Shawn Chapman, Trish Cano, Steve Duran, Mike Lawson, Sal Pellicciotta
Oct 03, 2016 -

Germain Lexus of Naples responded

Thank you for sharing your recent car buying experience with Sal. We know you are going to enjoy the road in your new Lexus, please let us know if there is anything further we can do for you. Best Regards, Zach Germain General Manager

October 01, 2016

Car purchase Mike Diaz and Silvano Pellicciotta were very helpful, courteous and extremely professional. Most enjoyable car purchase in my life. No pressure style. More

by ND Gym Rat
Recommend Dealer
Yes
Employees Worked With
Roger Roberts, Michael Diaz, Sal Pellicciotta
Oct 03, 2016 -

Germain Lexus of Naples responded

Thank you for your business and your kind words regarding your experience with our team. We look forward to building a lasting relationship and assisting you again in the future. Best Regards, Zach Germain General Manager

September 30, 2016

Chuck Koenig, Sales Consultant of the year Chuck has mastered the Art of Salesmanship. He understates and then exceeds the highest expectations. truly a dazzling experience. Chuck made the car More

by imhaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig
Oct 03, 2016 -

Germain Lexus of Naples responded

We are pleased to know that Chuck truly dazzled you and continues to exceed our guest's expectations. Thank you for sharing. Best Regards, Zach Germain General Manager

...
135
...