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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

August 31, 2016

Service Carrie Lorenz was so friendly and did an outstanding job in the service for my car. I really miss Shawn Chapman as he has taken care of me for years, More

by Wilma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie Lorenz, Shawn Chapman
Aug 31, 2016 -

Germain Lexus of Naples responded

We appreciate your business and the kind words you shared. We are pleased to know that Carrie made you feel as special as you are to all of us. Best Regards, Zach Germain General Manager

August 31, 2016

Fabulous experience at Germain Lexus! My recent new car purchase with Germain Lexus was a fabulous experience! From beginning to end Greg Libutti (and his team) took very good care of me, More

by FabExperience
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Libutti
Sep 07, 2016 -

Germain Lexus of Naples responded

We will be sure to let Greg and his team know how pleased you were with your experience with us. We know they will be happy to know how highly you thought of them and we have trust that they will continue to provide this level of service to any friend or relative you send their way. Best Regards, Zach Germain General Manager

August 30, 2016

Leasing my new Lexus Working with Jason Lauer was such a great experience. He is a very pleasant young man, was most patient with me and I found him to be extremely knowle More

by Lovelexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Lauer
Aug 30, 2016 -

Germain Lexus of Naples responded

Providing a quality experience is so easy with wonderful customers such as yourself. Thank you for your business and sharing your positive experience. Best Regards, Zach Germain General Manager

August 27, 2016

Review of Michael Diaz Michael has done a great job of handling the purchase of my Lexus from long distance. I am looking forward to meeting Micheal in person when I pick u More

by jackbender
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Diaz
Aug 29, 2016 -

Germain Lexus of Naples responded

Thank you for choosing Germain Lexus of Naples for your automotive needs. We too look forward to meeting you upon your arrival to the dealership to pick up your new Lexus. We know you will enjoy the comfortable and reliability of your new car. Best Regards, Zach Germain General Manager

August 24, 2016

Friendly service for 10 years now I just bought my second car from Germain Lexus. The first one last me ten years with great friendly service. So I decided to buy again. More

by chefchris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Koenig, Joe Caso
Aug 25, 2016 -

Germain Lexus of Naples responded

Thank you for returning to Lexus of Naples for your automotive needs. We are happy to hear that you had years of great ownership with your previous vehicle and know that the same will hold true with your new Lexus. Best Regards, Zach Germain General Manager

August 21, 2016

Amazing, quality, attentive service All associates provided the best and highly quality service. The service that the salesmen and employees Germain Lexus of Naples is the best I've ever More

by Iemoreno720
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Marcantonio, Greg Libutti, Michael Diaz
Aug 22, 2016 -

Germain Lexus of Naples responded

We are thrilled to know you were completely satisfied with your visit to our dealership. Thank you for sharing about your visit and enjoy the road in your new car. Best Regards, Steven Hill General Manager

August 19, 2016

Got vehicle I wanted at the price I wanted I have always had great service from sales to service. Both Wayne and Beverly are super employees and the main reason I go nowhere else. More

by Gerald1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola, Wayne McLeod, Shawn Chapman, Trish Cano, Mike Lawson
Aug 19, 2016 -

Germain Lexus of Naples responded

Thank you for your continued business and loyalty to Germain Lexus of Naples. We are pleased to know that Wayne and Beverly consistently provide you a truly outstanding experience. Best Regards, Zach Germain General Manager

August 18, 2016

Great job Beverly Cappola I have been to other Lexis service departments and this is my favorite so far in the area. Beverly always has a smile. Knows her stuff. A pleasure More

by Kcantlon
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beverly Cappola
Aug 19, 2016 -

Germain Lexus of Naples responded

Thank you for sharing your experience with Beverly and our team here at Germain Lexus of Naples. We are pleased to know that you feel our service level shines above others. Best Regards, Zach Germain General Manager

August 17, 2016

Thank you Germain Lexus fo ran exceptional lease experience My wife and I recently leased an NX200t at Germain Lexus and the experience was exceptional. Our sales consultant , Frank Smith, was recommended to u More

by johnt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lilly (Sales Manager), Carrie Ann Lorenz (Service Consultant), Cary Vhugen (Sales Manager), Frank Smith, Trish Cano, Zach Germain
Aug 17, 2016 -

Germain Lexus of Naples responded

We are so excited that your neighbor recommended you to Frank and our dealership. Here a Germain Lexus of Naples we provide a customer-centric experience and are truly dedicated to providing all our guests a TRULY OUTSTANDING experience. We look forward to continuing to provide you quality service so you may get the most out of your ownership experience as well as building a long and lasting relationship. Thank you for the recommendation and kind words you shared about Frank and our team, it was a pleasure meeting you. Best Regards, Zach Germain General Manager

August 13, 2016

Thank you Germain Lexus yet again I wouldn't go anywhere else for a car. Bottom line, the best service around. I went in for a free car wash and left in a new Tesla! More

by Johnnydiamond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lawson, Michael Diaz
Aug 15, 2016 -

Germain Lexus of Naples responded

Thanks for stopping in to take advantage of our free car wash. It's amazing how clean your car will get or what else might happen when you stop by. Congrats on the Tesla, please let us know if you need anything. Best Regards, Zach Germain General Manager

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