Germain Lexus of Naples

Small problem....big response Shaun chapman the service manager addressed a small tire problem personally. He asked me what the symptoms were and LISTENED to what I had to say! A Shaun chapman the service manager addressed a small tire problem personally. He asked me what the symptoms were and LISTENED to what I had to say! Acted upon what I told him and what he thought and fixed the problem, giving me full explanation of what he thought it was. In addition, he indicated that if I was not fully satisfied with anything, that he would personally make sure it was rectified to MY satisfaction! This is the way a dealership should be run. More

Routine maintenance Yet another very satisfactory routine oil change dealt with speedily and efficiently. I have dealt with John McCloskey on numerous occasions and he i Yet another very satisfactory routine oil change dealt with speedily and efficiently. I have dealt with John McCloskey on numerous occasions and he is consistently polite, knowledgable and helpful. My dealings with Germain have been excellent. More

Service Beverly is absolutely fantastic. Every organization should have someone with the knowledge, personality as she has. She adds value to this dealership. Beverly is absolutely fantastic. Every organization should have someone with the knowledge, personality as she has. She adds value to this dealership. Continued success to Bev and the Lexus team. More

excellent service experience my service experience with Dave Mckinney was excellent, as always. i have been with Germain lexus since 2002 and Dave has always been helpful, plea my service experience with Dave Mckinney was excellent, as always. i have been with Germain lexus since 2002 and Dave has always been helpful, pleasant and has gone out of his way to make my experience there easy and enjoyable. thank you again! i am again, very pleased. More

Greg Libutti did a Great Job for us with our New Lexus. This is our second Lexus we got from Greg. He is very professional and went out of his way to locate the car we wanted. This is our second Lexus we got from Greg. He is very professional and went out of his way to locate the car we wanted. More

Working with Greg Libutti was was a very pleasant expereince I generally buy a car when I need to and rarely look forward to the experience. Greg Libutti presented himself to us, was very pleasant in his demeano I generally buy a car when I need to and rarely look forward to the experience. Greg Libutti presented himself to us, was very pleasant in his demeanor and answered all our questions about the new Lexus products. I was particularly surprised and impressed with his product knowledge and willingness to work at our pace, not his. I generally look forward to maintaining a relationship with Greg and again thank him for making our experience one that I would look forward to doing again. More

Didn't plan on buying I took my ES in for service and ended up chatting with sales manager who indicated he had the LCPO unit just like what I had previously been looking I took my ES in for service and ended up chatting with sales manager who indicated he had the LCPO unit just like what I had previously been looking for. Vinnie called Wayne over and the rest is history. The vehicle meets our needs and the professional treatment received from Wayne and the entire staff was exceptional. I would recommend this store to anyone. The paperwork process went smoothly even though it is cumbersome. More

Amazing I'm always hesistant to go to dealerships but I felt at ease and was very pleased with my service. I felt at home and that is how people want to feel I'm always hesistant to go to dealerships but I felt at ease and was very pleased with my service. I felt at home and that is how people want to feel when going somewhere. I usually do not do reviews or surveys like this but I was so impressed by the gentlemen who sold me my car that I had to do one. He was so friendly and courteous and made us feel right at home. More

Not What I Was Looking For My cousin and I were out looking at various makes of vehicles for me to consider to purchase. I really did not want another Lexus as I did not like My cousin and I were out looking at various makes of vehicles for me to consider to purchase. I really did not want another Lexus as I did not like the colors available. We went to Germain to look at a Toyota, however my cousin said turn right, instead of left. Well that brought us to the Lexus dealership. Decided to look at the GS350, took it for a test drive, liked it but felt it was not "right" for me so I looked at the ES350 after much persuadeing from my cousin. Once behind the wheel, I was smitten with the car. Drove like a dream, elegant looking inside and out and my salesman Sean Kearney was very patient and oblidging with my list of "must haves". Everyone we met with was so pleasant and helpful and courteous. My only complaint would be it took so long to make the purchase. I think they were short staffed for this Saturday, being the last business day of the month. Other than that all the other visits back to the dealership were smoothly handled. I truely look forward to doing business with Germain Lexus and Sean and the service department. I love my new Lexus 350ES. More

Very customer oriented and well prepared. Staff were well prepared and covered all nuances of the transaction, so as to minimize my time and efforts. Of particular mention was items performed Staff were well prepared and covered all nuances of the transaction, so as to minimize my time and efforts. Of particular mention was items performed seamlessly, such as contacting my insurance company and arranging temporary docs. More