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Germain Lexus of Naples

Naples, FL

Overview
Reviews
Vehicles
4.9
2,286 Reviews
Call Dealership (239) 592-5533
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13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,286 reviews

November 21, 2024

Germain Lexus honored the scheduled time and completed the job required in a thorough and timely manner. As the work was being performed the communications between the dealership and me were outstanding. More

by jdasilva724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
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Nov 21, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danniela! We're glad she addressed your vehicle's repair process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 19, 2024

Jackson Kirby has on both service calls friendly and very thorough in taking care of my Lexus. More

by marionjohler
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
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Nov 20, 2024 -

Germain Lexus of Naples responded

Marion, thank you for taking a moment to share positive feedback on Jackson. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

November 15, 2024

Danny Rusinik is courteous, welcoming, professional and extremely helpful. He keeps me coming back to Germain service. Good job ! More

by rcw39
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Nov 15, 2024 -

Germain Lexus of Naples responded

Thank you for your kind review! We truly appreciate your continued business, and we're glad Danny has always taken such great care of you and your vehicle. Thank you for making Germain Lexus your #1 choice for service! Regards, Don Nelson - General Manager

November 15, 2024

Dani kept me informed with what was happening with the car every half hour. Great service representive. More

by bearhug1030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danniela Alves
Report | Print
Nov 15, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danniela! We're glad she addressed your vehicle's service process with plenty of communication. Please don't hesitate to reach out when we can help you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 15, 2024

Scott Feildinh was very helpful. Took the time with me and got me in and out quickly. He’s a good guy. Very friendly and easy to talk to. More

by didinewhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Mark Moser, Danny Rusinik, Beverly Coppola, Jackson Kirby, JD Bube, Luke Allen, Rick Brown
Report | Print
Nov 18, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know Scott did a great job! Making your service visits convenient and informative are our top priorities. We hope to do the same at your next visit! Regards, Don Nelson - General Manager

November 14, 2024

Rick Brown has always been very helpful and works with me on my very very old car lol! More

by mellowmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Nov 15, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from Rick and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

November 13, 2024

Excellent experience. Danny Rusinik anticipated everything necessary, even ordering hard to find parts prior to final diagnosis. No wasted time, no wasted expense, very sa More

by deckerjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Report | Print
Nov 14, 2024 -

Germain Lexus of Naples responded

Thanks for stopping by to share your 5-star review of Danny! We're glad he addressed your vehicle's repair process with plenty of diligence. Please don't hesitate to reach out when we can help you again. Regards, Don Nelson - General Manager

November 12, 2024

Great experience, very well looked after by Alexander Depew, vehicle had a nice feel to it after the service and was well cleaned. More

by Barry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Report | Print
Nov 14, 2024 -

Germain Lexus of Naples responded

Barry, thank you for telling us the highlights of your service visit with Alexander! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

November 12, 2024

Everyone was very nice and the car was looking good and is running well I will be back More

by louissal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Glesmer
Report | Print
Nov 14, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work our service team did for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus for the highest quality service. Regards, Don Nelson - General Manager

November 04, 2024

Appointment was on time and completed to my overall satisfaction. Richard Brown took care of all my needs and questions. More

by tonyd211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Brown
Report | Print
Nov 05, 2024 -

Germain Lexus of Naples responded

Tony, thank you for telling us the highlights of your service visit with Richard! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

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