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Germain Lexus of Naples

Naples, FL

4.9
2,298 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,298 reviews

December 13, 2024

Germain Lexus of Naples is an awesome dealership! Everyone is friendly, especially Scott Joiner!!! Scott was my personal advisor and made sure my car was properly serviced and maintained. Thank you More

by lmksn2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Joiner
Dec 13, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit with Scott! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again. Regards, Don Nelson - General Manager

December 12, 2024

Leland Glesmer always provides excellent service. Since my car was in for 30,000 mile service Lee arranged for a 2024 loaner giving me an opportunity to drive a new RX350. Lee sat down with me and More

by Tom James
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leland Glesmer
Dec 13, 2024 -

Germain Lexus of Naples responded

Tom, thanks so much for your thoughtful feedback! We're happy Lee handled your visit with great care and communication. We hope to ensure the same circumstances at your next appointment! Regards, Don Nelson - General Manager

December 12, 2024

Orlando Sabau was very helpful and pleasant in helping us decide what model Lexus we wanted. More

by uzzione
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Orlando Sabau, John Azarow
Dec 13, 2024 -

Germain Lexus of Naples responded

Thanks so much for your thoughtful feedback. We're glad Orllando took the time to address your needs and interests to ensure a truly satisfying dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager

December 11, 2024

We have been working with Tim Bastyr for years and have always had excellent service from him. More

by Lrrooney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr, Steve Duran, Luke Allen
Dec 12, 2024 -

Germain Lexus of Naples responded

Thank you for taking a moment to share positive feedback on Tim. We truly appreciate hearing from people who have been helped by our amazing team. Please come see us again some day! Regards, Don Nelson - General Manager

December 11, 2024

My family and I recently purchased a car from Toyota Lexus in Naples, Florida, and we had an exceptional experience. The team at the dealership was incredibly helpful and professional, especially Timm B More

by gaikwadrupesh44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Bastyr, Mark Van Buren, Lu Gani, Germain Lexus Sales Department, Sal Pellicciotta, Zach Germain, Jeff Smith, John Azarow, Eddie Vasco, Matthew Christen, Paul Berggren
Dec 11, 2024 -

Germain Lexus of Naples responded

Congratulations on your new ride! We are so glad that Timm and Ana provided you and your family with the A+ service that you deserve. Our guests' satisfaction is our utmost priority. We thank you for your kind review and we wish you the safest of travels until we meet again! Regards, Don Nelson - General Manager

December 08, 2024

Jennifer Nickolson was the best! ! Knowledgeable, kind and very thorough. The service dept was great. Would come again just because of Jenna! More

by Jakedebel
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott in service
Dec 09, 2024 -

Germain Lexus of Naples responded

We appreciate you for leaving Jennifer this spectacular review! We are honored to have had the opportunity to work with you and we are glad that Jennifer provided you with top notch service. We are delighted to know that she was knowledgeable, kind, very thorough and is the best. We sincerely congratulate you on your new vehicle- behalf of the entire Germain Lexus team! Regards, Don Nelson - General Manager

December 06, 2024

I had an emergency with the hatchback not closing. Alex Depew handled my problem immediately. More

by deemerritt2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Dec 06, 2024 -

Germain Lexus of Naples responded

Thanks so much for reporting on Alex's promptness in this situation. We're pleased his efforts made this a not-so-stressful event. Safe travels to you and yours this holiday season! Regards, Don Nelson - General Manager

December 05, 2024

Scott Fielding was very helpful for me arranging a convenient time for the service to be arranged. Thank you Scott. More

by rodman.blake
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Fielding
Dec 05, 2024 -

Germain Lexus of Naples responded

That's great to hear! We're always striving to give our customers the best experience possible. Thanks for letting us know your service visit with Scott was convenient and straight-forward. See you next time! Regards, Don Nelson - General Manager

November 25, 2024

This dealership is phenomenal. I am so happy with the level of service I’m receiving every time I’m there. Service advisor Michael Gooley is great. It’s my first time to deal with More

by mokhtarbakr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gooley
Nov 27, 2024 -

Germain Lexus of Naples responded

We're pleased you had another great service experience with us, and that Michael made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager

November 22, 2024

Jeff Smith went beyond the call of duty, very efficient, very thoughtful, and pleasing to his customers. His mom passed away two days previously but he still came in to work. Germaine is lucky to have a qua More

by Venturtrak
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Jeff Smith
Nov 22, 2024 -

Germain Lexus of Naples responded

Thanks for taking a moment to share positive and encouraging feedback with us about Jeff! Your kindness is an honor, and we hope to continue being your #1 choice for years to come. Safe travels this holiday season, from all of us at Germain Lexus! Regards, Don Nelson - General Manager

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