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Germain Lexus of Naples

Naples, FL

4.9
2,275 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,275 reviews

August 03, 2016

Excellent service by John McCloskey All good John was awesome did a bunch of work on my car kept all promises gave me a loaner and the car was great when I picked it up. He even found a More

by GPNaples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Aug 03, 2016 -

Germain Lexus of Naples responded

Here at Germain Lexus of Naples, we strive to provide our guests the best service experience possible. Our team looks for ways in which we are able to save our customers money without sacrificing quality. Thank you for allowing us the privilege of providing you with your service needs. Best Regards, Zach Germain General Manager

July 31, 2016

Friendly and efficient service Dave McKinney is always kind, professional and accommodating. Even though I drive an older model he always treats me like I just drove a brand new car More

by Ren13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Aug 01, 2016 -

Germain Lexus of Naples responded

We greatly appreciate your business and your kind words about our service department. Dave and our entire team works hard to make sure each and every guest has a truly outstanding experience. Best Regards, Zach Germain General Manager

July 29, 2016

Great service I had a routine 120,000 miles maintenance on my 2005 Lexus. Dave McKinney was my advisor. We like our car and wish to keep it. Dave advised us on w More

by Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
Aug 01, 2016 -

Germain Lexus of Naples responded

We appreciate your kind review of Dave and our service department. Our team has been honored to work with you throughout the ownership of your Lexus and thank you for the trust you have shown in them. We are dedicated to our guests working hard so that they receive the most enjoyment from the Lexus. Best Regards, Zach Germain General Manager

July 25, 2016

Oil change service Great service, with a great price for full synthetic oil. I was shocked at how affordable the price was a mere 52 bucks with tax. The car was washed More

by Chazgoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jill
Jul 25, 2016 -

Germain Lexus of Naples responded

Thank you for choosing Germain Lexus of Naples for your automotive needs. We are pleased we exceeded your expectations and look forward to continuing to provide you with quality service. Best Regards, Zach Germain General Manager

July 25, 2016

Germaine lexus is awesome Sean kearney, Mike lawson were outstanding and made my purchase very easy. The were very knowledgable and helpful with the purchase. An all around gre More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike lawson, Shawn Chapman, Sean Kearney, Mike Lawson
Jul 27, 2016 -

Germain Lexus of Naples responded

We are excited to read that your all around experience was a great one. Thank you for choosing Lexus of Naples for your automotive needs and for sharing your experience. Best Regards, Zach Germain General Manager

July 24, 2016

Battery replacement My car wouldn't start. Talked to Jill in your service department She was superb. She sent Luis who put in a new battery. He was prompt, quick, efficie More

by Bob
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I talked to Jill when I called. Luis installed battery. Not sure how there names are spelled.
Jul 25, 2016 -

Germain Lexus of Naples responded

We are happy to know that we were able to get you back on the road quickly. Thank you for the kind words and positive feedback regarding your experience with Jill and Luis. Best Regards, Zach Germain General Manager

July 23, 2016

Unmatched Salesmanship Excellent service, especially from Mr Fred Webley,who is honest and straightforward, no gimmicks or sale pressure tactics. I have often told relatives More

by Chipper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Webley
Jul 25, 2016 -

Germain Lexus of Naples responded

Thank you for the glowing review of Fred and the recommendation to your friends and family. Best Regards, Zach Germain General Manager

July 23, 2016

Great Dealership !!! Sal my salesman, manager of Lexus, Shawn of Service, and Silvano were all great people. Staff explained everything about my new Lexus and helped setti More

by Big Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Molly the receptionist is the nicest person to ever assist anyone. Very excellent at her job., Shawn Chapman, Trish Cano, Roger Roberts, Tom Dennis, Sal Pellicciotta
Jul 25, 2016 -

Germain Lexus of Naples responded

We thank you for taking time to share you experience with our team here at Germain Lexus of Naples. Please let us know if you need anything else. Best Regards, Zach Germain General Manager

July 22, 2016

Smooth service appointment John Mccloskey provided smooth and timely service all. In and out promptly, just time enough to enjoy a Cappochino and read the paper. No problems. More

by Lee2924
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McCloskey
Jul 25, 2016 -

Germain Lexus of Naples responded

Thank you for taking time to leave us this kind review and the 5 star rating. Best Regards, Zach Germain General Manager

July 22, 2016

Lu Gani We had visited other dealers as we were anticipating buying a new car. When we went to Germain Lexus we wanted to look at their SUV's. We didn't reall More

by Wilbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lu Gani
Jul 25, 2016 -

Germain Lexus of Naples responded

Congratulations on your new RX 350, what a great vehicle you chose. We know you will enjoy the comfort and dependability of your new ride. We greatly appreciate your business and kind words your shared regarding your experience with Lu. Best Regards, Zach Germain General Manager

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