Germain Lexus of Naples

Personalized service. Once again, I was taken care of by a real professional. (John McCloskey). Met me at the door and had me out of there in just over an hour. Never had Once again, I was taken care of by a real professional. (John McCloskey). Met me at the door and had me out of there in just over an hour. Never had a bad experience with service as long as McCloskey has been my service rep. More

Dead Battery We returned home from a 9 week european vacation to find our car would not start. I called Beverly Coppola, our Service Representative, who dispatche We returned home from a 9 week european vacation to find our car would not start. I called Beverly Coppola, our Service Representative, who dispatched a service tech with a battery. he checked the existing battery, determined it has no life remaining and replaced it all within an hour of my call to beverly. When he returned to the Dealership, Beverly had the battery tested and confirmed it no remaining useful life. We were back on the road taking care of errands that we had planned. More

2014 Lexus GX460 We have been looking for a used car for a while and did not even intend to buy a Lexus, as we thought it would be way out of our price range. We stopp We have been looking for a used car for a while and did not even intend to buy a Lexus, as we thought it would be way out of our price range. We stopped by at Germain Lexus of Naples to actually look at a used Toyota that was for sale. While looking at the vehicle, we got approached by Michael Diaz-Granados, one of the sales consultants at Lexus. He was just brilliant!! I have acquired many cars throughout my life but never had such a pleasant experience before. Michael's flair to deal with and adapt to a customer was outstanding. His knowledge, explanations and efforts throughout were first class. On our second visit and on his day off, Michael did not hesitate to come to the dealership and show us and test drive the cars we were interested in. I admired his patients and attention to detail and after five hours he closed the deal with us on a car that was only on the market for a few minutes. I am still amazed how he pulled that car out of his hat :) That was flexibility, thank you Michael! Awesome experience! Mike at Finance was great and Shawn at the service department was great too. Everyone in the team at Lexus of Naples was courteous, and made us feel at home. We love our Lexus GX460. More

Purchasing New 200NXT We needed a new vehicle after owning our 2006 Lexus RX330 purchased new in 2006. We visited all 3 of the Lexus dealerships within 100 miles of our re We needed a new vehicle after owning our 2006 Lexus RX330 purchased new in 2006. We visited all 3 of the Lexus dealerships within 100 miles of our residence. To compare we felt the most comforatble quite quickly immedialy upon entering the Germaine dealership. The Germaine staff all exceeded our expectations for courtesy , professionalism and knowledge of their products. Our sales person Gregg Libbutti was not pushy and provided all the answers to our questions as well as following up with some of our firther issues with the Enform and vehicle features after we left the dealership with the vehicle. The vehicle was returned for a paint protectant and we had the same experience with the service department. All the staff treated us with courtesy and respect we were quite happy with the dealership. The new 200 NXT with available technology, turbo engine and essentially overall smaller size of this vehicle is exactly what we had been looking for. The Lexus quality is still superior to all other competitive vehicles we had inquired of. More

Our experience with Sal was great. He was the best< He went out of his way to make sure that we received the car that we wanted. We got the price of the car for what we wanted to spend, without a lot of He went out of his way to make sure that we received the car that we wanted. We got the price of the car for what we wanted to spend, without a lot of negotiating. Sal spent a lot of time showing us how everything worked in the car. I would highly recommend him. He now will be our new Lexus saleman More

Class Act Our experience was just like the Lexus, A Class Act! We were never pushed just informed and it didn't "feel" like we were buying a car just talking w Our experience was just like the Lexus, A Class Act! We were never pushed just informed and it didn't "feel" like we were buying a car just talking with friends. They let us call the shots and were calm, didn't rush us nor did they make us feel like we had to have the car or that we were missing out if we didn't buy today. We drove the car twice and never did we feel like we were wasting their time. They took time to be sure we were comfortable with our decision. In fact, I left for an appointment in the middle of the paperwork and came back to smiling faces! Frank and Sean were friendly, kind and helpful. It was a positive experience from start to finish. More

Frank Smith exemplified service excellence! Frank Smith never pushed me. He informed me. Moreover, he knew of my long standing relationship with Lexus and appealed to me with honesty and integri Frank Smith never pushed me. He informed me. Moreover, he knew of my long standing relationship with Lexus and appealed to me with honesty and integrity. I am enjoying my Lexus. It is the 5th Lexus for me and an enjoyable ride. More

My experience was excellent and I leased a new Lexus. My experience was very good. Mr. Libutti listened to what I was looking for in a car. After we decided which type of car I wanted, we took a test dr My experience was very good. Mr. Libutti listened to what I was looking for in a car. After we decided which type of car I wanted, we took a test drive and I was very impressed with the Lexus. My husband and I made an appointment with Greg and decided which car I wanted and then we made the financial arrangements, which were to our satisfaction. More

Great service again!!! My husband and I have been pleased for years dealing with Wayne McLeod at Germain Lexus. The service is always good and we appreciate having someone s My husband and I have been pleased for years dealing with Wayne McLeod at Germain Lexus. The service is always good and we appreciate having someone so professional who is there for us. We also dealt with Jason Lauer for the first time. What a team!!! Thanks for getting us into a 2016 ES 350. We love it! More

service dept. Service was complete and very timely. Dan did an excellent job in relation to telling me what was going to be done as well as how long it was going to Service was complete and very timely. Dan did an excellent job in relation to telling me what was going to be done as well as how long it was going to take to complete. More