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Germain Lexus of Naples
Naples, FL
2,317 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 03, 2016
Frank Smith exemplified service excellence! Frank Smith never pushed me. He informed me. Moreover, he knew of my long standing relationship with Lexus and appealed to me with honesty and integri Frank Smith never pushed me. He informed me. Moreover, he knew of my long standing relationship with Lexus and appealed to me with honesty and integrity. I am enjoying my Lexus. It is the 5th Lexus for me and an enjoyable ride. More
by Songbird1
Employees Worked With
Frank Smith
June 02, 2016
service dept. Service was complete and very timely. Dan did an excellent job in relation to telling me what was going to be done as well as how long it was going to Service was complete and very timely. Dan did an excellent job in relation to telling me what was going to be done as well as how long it was going to take to complete. More
by fred123
Employees Worked With
Dan Resinik
June 01, 2016
Amazing Car Buying Experience (from a first-timer)! Everyone I spoke with and met at Germain Lexus of Naples was extremely friendly & accommodating! The receptionist, (I wish I could remember her nam Everyone I spoke with and met at Germain Lexus of Naples was extremely friendly & accommodating! The receptionist, (I wish I could remember her name...was great!) whom I spoke to several times on the phone, was consistently helpful, patient, and remembered who I was every time I called and promptly delivered any messages on my status trying to get there before they closed! (I came from Ft. Lauderdale). My SUPER awesome salesman, Charles (Chuck) Koenig, was more than accommodating, funny, easy-going, and had everything ready for me to practically drive off the lot! I arrived about 20 minutes after they had already closed, but him and a few others stayed late just for me! He made the process so easy and I never felt pressured (even after everything he'd done for me), which was a relief! I most definitely recommend him as the go-to salesman!! My last step in the process was to move on to the finance division part...and I couldn't have had a better experience with Roger Roberts! He was extremely patient and helped to make my purchase possible (which it almost wasn't going to be possible). He went through every single option there could be for me and made it happen! Thank you again to everyone at Germain Lexus of Naples for being so accommodating, patient, & friendly! It was truly a wonderful experience for a first-time car buyer! -Lauren More
by LaurenAshleyVP
Employees Worked With
Chuck Koenig, Roger Roberts
May 30, 2016
Purchase experience buying car Received great personal attention. The salesperson (Silvano Pelliccotta) was easy to talk with and put us at ease. The type of salesperson every bus Received great personal attention. The salesperson (Silvano Pelliccotta) was easy to talk with and put us at ease. The type of salesperson every business should have. I found this true with others we dealt with at the dealership as well. More
by Joyce
Employees Worked With
Sal Pellicciotta
May 29, 2016
Great Service Moved to Naples from Denver 2 years ago. Have been using Germain Lexus for service on my RX450 since the move and have found them to be exceptional. Moved to Naples from Denver 2 years ago. Have been using Germain Lexus for service on my RX450 since the move and have found them to be exceptional. Our service consultant, Dave McKinney is always outstanding and very knowledgeable about the service needed at each milestone. More
by rogerc
Employees Worked With
Dave McKinney
May 28, 2016
Awesome Shawn Chapman is awesome. I like dealing with him because he knows me after I have bought 5 Lexus from this dealership. It's nice to know I have no w Shawn Chapman is awesome. I like dealing with him because he knows me after I have bought 5 Lexus from this dealership. It's nice to know I have no worries when it comes to Shawn. More
by Robin Moore
Employees Worked With
Shawn Chapman
May 27, 2016
My new ES350 I have been getting my Lexus and Sevice from Germain Lexus for 5 years. . My recent experience working with Miguel Diaz was the best ever. He got me I have been getting my Lexus and Sevice from Germain Lexus for 5 years. . My recent experience working with Miguel Diaz was the best ever. He got me a great deal on a 2016 ES 350. He was enthusiastic and knowledgeable ...just a terrific person. More
by Mile L
Employees Worked With
Miguel Diaz
May 25, 2016
Terrific as usual Called Dan Rusinik at 10:00am. Appointment scheduled at 2:30pm. Service completed at 3:45. Back home by 4:15. Now that is service! Don Pletcher Called Dan Rusinik at 10:00am. Appointment scheduled at 2:30pm. Service completed at 3:45. Back home by 4:15. Now that is service! Don Pletcher More
by Nomad3
Employees Worked With
Danny Rusinik
May 25, 2016
Outstanding service with a smile. Beverly Coppola once again delivered high quality service to us with both speed and personality. She makes Lexus look better and worth a return visit. Beverly Coppola once again delivered high quality service to us with both speed and personality. She makes Lexus look better and worth a return visit. More
by chaserf
Employees Worked With
Beverly Coppola
May 25, 2016
Service experience Beverly Coppola was excellent and the dealership is very well organized. I would highly recommend both Germaine Lexus and Beverly as a service adviso Beverly Coppola was excellent and the dealership is very well organized. I would highly recommend both Germaine Lexus and Beverly as a service advisor. Lots of snacks, sandwiches, and drinks while you wait. More
by Lexus450
Employees Worked With
Beverly Coppola
