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Germain Lexus of Naples
Naples, FL
2,289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,289 reviews
March 24, 2016
Customer service John McClosky was extremely knowledgable and helpful in dealing with premature parts failure It is because of John that I would return to Germain tha John McClosky was extremely knowledgable and helpful in dealing with premature parts failure It is because of John that I would return to Germain thank you More
by epalank
Employees Worked With
John McCloskey
March 23, 2016
Great experience Once again I had a great experience with the service department at Germain Lexus of Naples. my service advisor Beverly Copola is always so friendly, Once again I had a great experience with the service department at Germain Lexus of Naples. my service advisor Beverly Copola is always so friendly, efficient and goes the extra mile. More
by carriebout1
Employees Worked With
Beverly Copola
March 23, 2016
Unscheduled help Discovered my driver side front tire had a nail in it. I called to speak to my normal service Cordinator who was not there. Allison Chatham stepped in Discovered my driver side front tire had a nail in it. I called to speak to my normal service Cordinator who was not there. Allison Chatham stepped in and got me in and had the tire taken care of and everything worked very well. More
by Laf1948
Employees Worked With
Alyson Chatham
March 21, 2016
White glove customer service I'm from Naples and I've had the pleasure and opportunity to work with Dave McKinney for service on my RX for years! He always makes the effort to go I'm from Naples and I've had the pleasure and opportunity to work with Dave McKinney for service on my RX for years! He always makes the effort to go above and beyond, not only taking care of my immediate car concerns, but also, puts together a service schedule of potential concerns and how much time I have before it becomes a necessity for immediate attention. He truly is my car Dr and I have come to fully trust him and Germain Lexus of Naples with all my car care needs. I also want to thank Dave Camposano for making me always feel at home and like family. Currently I've been traveling to and from PA and always drive home to Germain Lexus of Naples for all of my car service needs. More
by Koko
Employees Worked With
Dave Camposano, Dave McKinney
March 13, 2016
Service Once again my service person........Shawn Chapma was excellent in every way.......I will never go anywhere else........love the snacks and coffee they Once again my service person........Shawn Chapma was excellent in every way.......I will never go anywhere else........love the snacks and coffee they have also More
by Buckeyes
Employees Worked With
Shawn Chapman
March 12, 2016
Thank you, Dan Rusinik! I brought my Lexus into Germain for extended warranty work. Service Adviser Dan Rusinik was as helpful as could be and it was greatly appreciated. I brought my Lexus into Germain for extended warranty work. Service Adviser Dan Rusinik was as helpful as could be and it was greatly appreciated. More
by sweetcaroline
Employees Worked With
Danny Rusinik
March 12, 2016
Courteous, helpful and professional Very impressed with the dealership and the professional and helpfulness of the employees. Best new car experience we have ever had. I'm sure the ple Very impressed with the dealership and the professional and helpfulness of the employees. Best new car experience we have ever had. I'm sure the pleasant experience will even continue after the purchase. More
by Bob123
Employees Worked With
Wayne McLeod, Dave Camposano, Roger Roberts, Sal Pellicciotta
March 11, 2016
Timely service Dan Resinik was very professional in handling my service appointment. He explained everything without trying to over sell me. All in all it was very w Dan Resinik was very professional in handling my service appointment. He explained everything without trying to over sell me. All in all it was very well done and I am a satisfied client More
by BillyJ
Employees Worked With
Danny Rusinik
March 10, 2016
Alyson Chatham - Germaine Lexus Naples Alyson Chatham Is an outstanding representative of what Customer Service is all about. In a world of daily stress, it is neck to know someone (and the Alyson Chatham Is an outstanding representative of what Customer Service is all about. In a world of daily stress, it is neck to know someone (and the company they represent) truly care! Alyson and Lexus go the extra mile. PS - our SUV is a 2004 - you get the same service no matter what year your car is!!! More
by NJIvoryGirl
Employees Worked With
Alyson Chatham
March 10, 2016
Recall Notice I brought my car in for a dashboard replacement and Dave was very helpful. Since I will need four new door panels also, he explained that they are cu I brought my car in for a dashboard replacement and Dave was very helpful. Since I will need four new door panels also, he explained that they are currently in the manufacturing pipeline and I wil be contacted in May or June for those replacements. More
by rockon
Employees Worked With
Dave McKinney
