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Germain Lexus of Naples
Naples, FL
2,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,275 reviews
February 19, 2016
Great experience Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my 5000 mile servicing done here and there was no charge ! Very impressive and totally unexpected. I will come back to this dealership if I ever need anymore servicing in the future while I am down in Florida. More
by Canada Guy
Employees Worked With
Dawn Slanec
February 16, 2016
OUR SALESPERSON, LU GANI, IS A REAL PROFESSIONAL! WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS. LU IS TOTALLY SUPPORTED BY THE GERMAIN SERVICE GROUP AND BY THE GERMAIN BUSINESS GROUP LED BY ROGER ROBERTS.. More
by ceomarketing
Employees Worked With
Lu Gani, Roger Roberts
February 13, 2016
Really fine service Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership. Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership. More
by Ede
Employees Worked With
Dave McKinney
February 10, 2016
excellent client service Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept m Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept me informed on the status of my car. Thanks again and I will be back. More
by bill57
Employees Worked With
John McCloskey
February 10, 2016
Excellent Service Beverly Coppola was our service representative when we recently brought our car in for extensive service. She made sure we were given a wonderful loa Beverly Coppola was our service representative when we recently brought our car in for extensive service. She made sure we were given a wonderful loaner vehicle which she personally took the time to show us how it deviated in driving from our car. She kept us updated as to the progress of the work being done and took it upon herself to contact those in authority in reference to a reaccuring and costly problem. She excels as a representative for Lexus while looking out for the consumer as well! Barbara and Tom Steck More
by Tom&BarbaraRX350
Employees Worked With
Beverly Coppola
February 07, 2016
Outstanding Customer Service My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain servi My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain service consultant treated me as though I was a life long Germain customer. Danny arranged everything, from ordering the replacement windshield and parts to scheduling the service and setting up a loaner car....all done with professional customer service at the top of his list....Dan is truly an outstanding representative for Germain Lexus..and based on this exceptional service, I will become a lifetime Germain Lexus customer.... More
by jhogan0269
Employees Worked With
Danny Rusinik
February 06, 2016
Great service for the second time This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both t This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both times. Last year Dave helped me out with a break problem and got my car back to me the same day. This year he was able to complete an upcoming recall while my car was in for a regular oil change. Thanks Dave for great service. K Murphy More
by Flor,98789
Employees Worked With
Dave McKinney
February 06, 2016
Snowbirds seek Germain Lexus when needing service Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cord Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cordial and friendly attitude of every employee we come in contact with. More
by nbh
Employees Worked With
Dawn Slanec, Giovanni Blasi
February 04, 2016
Probably the best car buying/leasing experience I have had I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. Jason Lauer was our salesman and he was a gem. Really a good listener, not pushy, seemed very honest, seemed to know everything about the car, and explained everything in great detail. We shared some concerns we had about high pressure tactics when my husband was leasing his car and they were very responsive to that. It still is not something I look forward to doing again real soon but, at least it was not a root canal like past experiences. More
by gjrsyr
Employees Worked With
Tom Dennis, Jason Lauer
February 04, 2016
Service call in response to a recall I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service re I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service rep Carrie Lorenz arranged for a loaner and noted that it was time for the 60,000 mile service. Later, she called and the battery needed to be charged, adding that the service department would charge it for free and not replace belts with the service because that already had been done in an earlier service call. Furthermore, she said that normally there would be a significant charge for reconnecting the after-market satellite radio once the new dash was installed. She realized that had the Lexus dash not have failed, the radio would not have been disconnected in the first place.'in the end, her decisions saved $300-plus on belts and labor, something like $150 for the radio work (labor, researching schematics) and whatever the cost of charging the battery would normally cost ... She was watching,out for a customer and, in my opinion, thereby earning respect not only for her but also for Germain Lexus. More
by Alanbaseball
Employees Worked With
I assume Carrie Rickard is also Carrie Lorenz, Carrie Rickard
