Germain Lexus of Naples

efficient, accurate and pleasant The service visit was prompt and efficient. Beverly Coppola was very pleasant and realized my time constraints, getting me finished , leaving with a c The service visit was prompt and efficient. Beverly Coppola was very pleasant and realized my time constraints, getting me finished , leaving with a clean car on time. More

pleasant, no pressure, wonderful sales rep, chuck koenig everyone at dealership is pleasant, professional, our salesman, chuck Koenig, has sold us four lexus cars. he has always made the experience so pleasa everyone at dealership is pleasant, professional, our salesman, chuck Koenig, has sold us four lexus cars. he has always made the experience so pleasant, wants his clients to be so pleased with their purchase and does it so professionally, always a pleasure to see him and you know he will give one hundred per cent to you, thankyou chuck a big thankyou to mike Lawson, for making all the paperwork so easy, he's always smiling, so pleasant More

Responsive, professional service We had a major service. Unasked we received a loaner car and were kept in touch as to how the service was proceeding. Costs came in under budge. We had a major service. Unasked we received a loaner car and were kept in touch as to how the service was proceeding. Costs came in under budge. More

A+ Concierge Service As always, Shawn Chapman provides A+ concierge service with a smile. He goes out of his way to make sure my visits to the dealership are quick, easy a As always, Shawn Chapman provides A+ concierge service with a smile. He goes out of his way to make sure my visits to the dealership are quick, easy and fair. Thank you Shawn!! More

Great experience Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my Dawn Slanec was a very pleasant person to deal with. My car was taken in on time and was ready when they said it would be. I am from Canada and had my 5000 mile servicing done here and there was no charge ! Very impressive and totally unexpected. I will come back to this dealership if I ever need anymore servicing in the future while I am down in Florida. More

OUR SALESPERSON, LU GANI, IS A REAL PROFESSIONAL! WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS WE HAVE NOW PURCHASED TWO VEHICLES FROM LU GANI AND ON BOTH INSTANCES FELT TOTAL CONFIDENCE IN HIS SINCERE DESIRE TO COMPLETELY FOCUS ON OUR INTERESTS. LU IS TOTALLY SUPPORTED BY THE GERMAIN SERVICE GROUP AND BY THE GERMAIN BUSINESS GROUP LED BY ROGER ROBERTS.. More

Really fine service Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership. Dave Mckinney is one of the finest men we know. He always helps us with our Lexus. We appreciate his hard work on behalf of the dealership. More

excellent client service Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept m Thanks to John Mccloskey for providing excellent service on my recent visit to Germain Lexus. John was professional had a friendly attitude and kept me informed on the status of my car. Thanks again and I will be back. More

Excellent Service Beverly Coppola was our service representative when we recently brought our car in for extensive service. She made sure we were given a wonderful loa Beverly Coppola was our service representative when we recently brought our car in for extensive service. She made sure we were given a wonderful loaner vehicle which she personally took the time to show us how it deviated in driving from our car. She kept us updated as to the progress of the work being done and took it upon herself to contact those in authority in reference to a reaccuring and costly problem. She excels as a representative for Lexus while looking out for the consumer as well! Barbara and Tom Steck More

Outstanding Customer Service My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain servi My RX350 required a new windshield due to the rain sensing wipers not working. I did not buy the car from Germain, but Dan Rusinik, the Germain service consultant treated me as though I was a life long Germain customer. Danny arranged everything, from ordering the replacement windshield and parts to scheduling the service and setting up a loaner car....all done with professional customer service at the top of his list....Dan is truly an outstanding representative for Germain Lexus..and based on this exceptional service, I will become a lifetime Germain Lexus customer.... More