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Germain Lexus of Naples
Naples, FL
2,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,275 reviews
January 31, 2016
Lexus As good as ever The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided us with out drama through the process. More
by Jaykayc
Employees Worked With
Roger Marais, Chad Nesselhauf
January 29, 2016
Outstanding service. We went in to this dealership for our first service, on our Canadian RX350. Our service rep was Beverly Coppola and she couldn't have been more helpfu We went in to this dealership for our first service, on our Canadian RX350. Our service rep was Beverly Coppola and she couldn't have been more helpful. We are so impressed with the service we received and we would recommend all snowbirds to use this dealer. The dealer environment was superb, so comfortable while we waited for the work to be completed. We will certainly use them again in the future. More
by CanRX 350
Employees Worked With
Beverly Coppola
January 28, 2016
Danny Rusinik We were very pleased with the courteous and professional manner in which Danny met with us upon our service visit to Germain Lexus. He was friendly a We were very pleased with the courteous and professional manner in which Danny met with us upon our service visit to Germain Lexus. He was friendly and very thorough about the work that had been completed on our vehicle. We would highly recommend him and would certainly request his assistance in the future. More
by Standiford, Gary Laf
Employees Worked With
Danny Rusinik
January 27, 2016
Exceptional Service Carrie Lorenz is an outstanding Service Consultant. No matter what maintenance or repairs I need, Carrie always provides exceptional service. Recentl Carrie Lorenz is an outstanding Service Consultant. No matter what maintenance or repairs I need, Carrie always provides exceptional service. Recently my rear bumper needed a scraped area repaired. Carrie had the bumper buffed out and touched up with a little paint - it looks like new! I drove away with a sparkling clean vehicle and a smile. Great professional service! More
by edmister
Employees Worked With
Carrie Rickard
January 26, 2016
Great service Dave McKinney is an outstanding g service consultant, he lined up the need repairs and the replacement of the four door panels. I dropped the car off Dave McKinney is an outstanding g service consultant, he lined up the need repairs and the replacement of the four door panels. I dropped the car off and went on a two walk. When I returned Dave informed me that he car was being cleaned and would be shortly available. He explained what was done and what still needed to be done when the other parts are delivered to Germain Lexus. He made a most difficult process turnout so easy, I did not have to to a thing as Dave handled everything, quite well I must add. Thanks Dave and thanks Germain Lexus More
by Smiley Larry
Employees Worked With
Dave McKinney
January 23, 2016
Very professional We have dealt with Lu Gani for over 6 years, and we always find him to be very professional and a man of his word. During this period we have leased We have dealt with Lu Gani for over 6 years, and we always find him to be very professional and a man of his word. During this period we have leased several cars through him. Whenever we require services from Germain Lexus, we always go through Lu Gani, an are never disappointed. More
by tv
Employees Worked With
Lu Gani
January 22, 2016
A very informative, great experience This is our third Lexus with Germain. We are very happy with all purchases. Our last two were with Michael Diaz. Our experience with Michael Diaz h This is our third Lexus with Germain. We are very happy with all purchases. Our last two were with Michael Diaz. Our experience with Michael Diaz has been great. He goes out of his way to make sure we are satisfied and informed. The main reasons we come back to Germain Lexus IS the quality of the car but as important how we're are treated by Michael . We were one of his first customers and we intend to maintain that relationship. More
by Florida
Employees Worked With
Roger Roberts, Michael Diaz
January 22, 2016
A most pleasant experience On Jan. 21, while waiting for our 2007 RX 350 to be serviced, my wife and I had the opportunity to encounter a salesman who was pleasant, personable, On Jan. 21, while waiting for our 2007 RX 350 to be serviced, my wife and I had the opportunity to encounter a salesman who was pleasant, personable, informed, non-pressuring and understanding of our situation and wants. Chuck Koenig was, without a doubt, one of the finest car salesmen with whom we have had contact during all the years (we are octogenarians) we have been involved in car buying. We will definitely look for Chuck when we are ready to finally commit to buy our next Lexus..or any car, and recommend him to others. He is an asset to Germain Lexus. I am quite unhappy with the experience we have had re: how our cracked dashboard situation has been handled. Tom Klein More
by doctom
Employees Worked With
Chuck Koenig, Danny Rusinik
January 22, 2016
Vehicle Service My first time service visit at Germain was an excellent experience. My service consultant, Dan Rusinik, was outstanding..He throughly review why my My first time service visit at Germain was an excellent experience. My service consultant, Dan Rusinik, was outstanding..He throughly review why my vehicle was there, insured he understood my concerns, wrote up the work order, reviewed it with me again and then told me, as it turned out, exactly how long the service would take....including the car wash...it doesn't get any better...A class operation and a truly outstanding service consultant..... More
by jhogan0269
Employees Worked With
Danny Rusinik, Service Consultant, Danny Rusinik
January 19, 2016
Another excellent experience with Germain Lexus Very impressed with Dave Mckinney and overall service process. Dave provided a good recap of what kind of service I might want for the 90,000 mile ch Very impressed with Dave Mckinney and overall service process. Dave provided a good recap of what kind of service I might want for the 90,000 mile checkup. He committed to call me during the day to discuss the inspection done by the mechanics - I received his call and we agreed on the scope of work. When I went to pick up my car, Dave was very thorough in making sure I was satisfied with the service. He also provided a loaner vehicle. More
by RC
Employees Worked With
Dave McKinney
