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Germain Lexus of Naples
Naples, FL
2,289 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,289 reviews
February 07, 2016
Snowbirds seek Germain Lexus when needing service Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cord Thanks for providing such efficient and reliable service. Have needed routine service recently and in past and are so appreciative of the very cordial and friendly attitude of every employee we come in contact with. More
by nbh
Employees Worked With
Dawn Slanec, Giovanni Blasi
February 06, 2016
Great service for the second time This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both t This is my second winter in SWF, and my second visit to Germaine Lexus service. I've been fortunate to have Dave McKinney as my service advisor both times. Last year Dave helped me out with a break problem and got my car back to me the same day. This year he was able to complete an upcoming recall while my car was in for a regular oil change. Thanks Dave for great service. K Murphy More
by Flor,98789
Employees Worked With
Dave McKinney
February 05, 2016
Service call in response to a recall I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service re I got a recall notice saying Lexus would replace the dash on my car if it had cracked from exposure to Florida's hot sun and high humidity. Service rep Carrie Lorenz arranged for a loaner and noted that it was time for the 60,000 mile service. Later, she called and the battery needed to be charged, adding that the service department would charge it for free and not replace belts with the service because that already had been done in an earlier service call. Furthermore, she said that normally there would be a significant charge for reconnecting the after-market satellite radio once the new dash was installed. She realized that had the Lexus dash not have failed, the radio would not have been disconnected in the first place.'in the end, her decisions saved $300-plus on belts and labor, something like $150 for the radio work (labor, researching schematics) and whatever the cost of charging the battery would normally cost ... She was watching,out for a customer and, in my opinion, thereby earning respect not only for her but also for Germain Lexus. More
by Alanbaseball
Employees Worked With
I assume Carrie Rickard is also Carrie Lorenz, Carrie Rickard
February 04, 2016
Probably the best car buying/leasing experience I have had I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. I hate buying new cars. The experience always seems to leave you feeling like you got cheated. Our experience with Germain Lexus was truly different. Jason Lauer was our salesman and he was a gem. Really a good listener, not pushy, seemed very honest, seemed to know everything about the car, and explained everything in great detail. We shared some concerns we had about high pressure tactics when my husband was leasing his car and they were very responsive to that. It still is not something I look forward to doing again real soon but, at least it was not a root canal like past experiences. More
by gjrsyr
Employees Worked With
Tom Dennis, Jason Lauer
February 01, 2016
Lexus As good as ever The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided The Lexus experience was as good as ever. Calm, competent and reassuring Chad Nesselhauf allowed us time to consider what we wanted and simply guided us with out drama through the process. More
by Jaykayc
Employees Worked With
Roger Marais, Chad Nesselhauf
January 29, 2016
Outstanding service. We went in to this dealership for our first service, on our Canadian RX350. Our service rep was Beverly Coppola and she couldn't have been more helpfu We went in to this dealership for our first service, on our Canadian RX350. Our service rep was Beverly Coppola and she couldn't have been more helpful. We are so impressed with the service we received and we would recommend all snowbirds to use this dealer. The dealer environment was superb, so comfortable while we waited for the work to be completed. We will certainly use them again in the future. More
by CanRX 350
Employees Worked With
Beverly Coppola
January 28, 2016
Exceptional Service Carrie Lorenz is an outstanding Service Consultant. No matter what maintenance or repairs I need, Carrie always provides exceptional service. Recentl Carrie Lorenz is an outstanding Service Consultant. No matter what maintenance or repairs I need, Carrie always provides exceptional service. Recently my rear bumper needed a scraped area repaired. Carrie had the bumper buffed out and touched up with a little paint - it looks like new! I drove away with a sparkling clean vehicle and a smile. Great professional service! More
by edmister
Employees Worked With
Carrie Rickard
January 28, 2016
Danny Rusinik We were very pleased with the courteous and professional manner in which Danny met with us upon our service visit to Germain Lexus. He was friendly a We were very pleased with the courteous and professional manner in which Danny met with us upon our service visit to Germain Lexus. He was friendly and very thorough about the work that had been completed on our vehicle. We would highly recommend him and would certainly request his assistance in the future. More
by Standiford, Gary Laf
Employees Worked With
Danny Rusinik
January 26, 2016
Great service Dave McKinney is an outstanding g service consultant, he lined up the need repairs and the replacement of the four door panels. I dropped the car off Dave McKinney is an outstanding g service consultant, he lined up the need repairs and the replacement of the four door panels. I dropped the car off and went on a two walk. When I returned Dave informed me that he car was being cleaned and would be shortly available. He explained what was done and what still needed to be done when the other parts are delivered to Germain Lexus. He made a most difficult process turnout so easy, I did not have to to a thing as Dave handled everything, quite well I must add. Thanks Dave and thanks Germain Lexus More
by Smiley Larry
Employees Worked With
Dave McKinney
January 23, 2016
Very professional We have dealt with Lu Gani for over 6 years, and we always find him to be very professional and a man of his word. During this period we have leased We have dealt with Lu Gani for over 6 years, and we always find him to be very professional and a man of his word. During this period we have leased several cars through him. Whenever we require services from Germain Lexus, we always go through Lu Gani, an are never disappointed. More
by tv
Employees Worked With
Lu Gani
