Germain Lexus of Naples

Vehicle Service My first time service visit at Germain was an excellent experience. My service consultant, Dan Rusinik, was outstanding..He throughly review why my My first time service visit at Germain was an excellent experience. My service consultant, Dan Rusinik, was outstanding..He throughly review why my vehicle was there, insured he understood my concerns, wrote up the work order, reviewed it with me again and then told me, as it turned out, exactly how long the service would take....including the car wash...it doesn't get any better...A class operation and a truly outstanding service consultant..... More

A most pleasant experience On Jan. 21, while waiting for our 2007 RX 350 to be serviced, my wife and I had the opportunity to encounter a salesman who was pleasant, personable, On Jan. 21, while waiting for our 2007 RX 350 to be serviced, my wife and I had the opportunity to encounter a salesman who was pleasant, personable, informed, non-pressuring and understanding of our situation and wants. Chuck Koenig was, without a doubt, one of the finest car salesmen with whom we have had contact during all the years (we are octogenarians) we have been involved in car buying. We will definitely look for Chuck when we are ready to finally commit to buy our next Lexus..or any car, and recommend him to others. He is an asset to Germain Lexus. I am quite unhappy with the experience we have had re: how our cracked dashboard situation has been handled. Tom Klein More

Service We recently had our Lexus serviced and received great service from Paul Green-very friendly and knowledgeable-we would highly recommend Germaine Lexus We recently had our Lexus serviced and received great service from Paul Green-very friendly and knowledgeable-we would highly recommend Germaine Lexus of Naples More

Positive experience in purchasing a car at Germain Lexus of My wife and I were on our way to Mercedes Benz to tentatively close a deal on a 2016 C class sport sedan. But as we were driving , I suggested we stop My wife and I were on our way to Mercedes Benz to tentatively close a deal on a 2016 C class sport sedan. But as we were driving , I suggested we stop by Germain to see the 2016 Lexus ES350 as a potential alternative. As we were entering the new car lot, we crossed paths with Mr. Michael Diaz, who introduced himself, greeted us and politely asked if he could help us. We told him we just wanted to see the new 2016 Lexus ES350. He proceeded to show us some cars on the lot while giving us an insightful description of the car. He masterfully summarized for us the car design aspects, technology and performance. He soon realized that my wife's interest in the car, besides style and mechanical aspects,, was interior and exterior colors in addition to the blind spot monitor. He assured us that the car would have a blind spot monitor and to ease my wife's concerns about color décor, he lined up three cars. One White with Parchment interior, one Silver with Stratus Grey leather and the other Atomic Silver with Flaxen leather interior. Then he opened the cars doors and made us back away so as to visualize all three cars and compare them for color appeal. This helped immensely my wife to agree with me that the Atomic Silver with Flaxen leather interior would be the car to choose. Michael was very helpful throughout all aspects of purchasing the car. He carefully explained all steps of it and took care of everything, including insurance coverage for our new blessed car. Michael is an ordained minister and before living he asked if we would like to have the car blessed. Of course we said yes. Now my wife tells her friends if they want to buy a blessed car to go and see Mr. Diaz At Germain Lexus. He is highly recommended by us. More