Germain Lexus of Naples

9 Lexus Customer -7 From Germain 2002-2015 We leased 6 Lexus ES350 from Germain between 2001 thru 2013. a 7th --2013 from Treasure Coast Lexus on East Coast, an 8th from Germain in July 201 We leased 6 Lexus ES350 from Germain between 2001 thru 2013. a 7th --2013 from Treasure Coast Lexus on East Coast, an 8th from Germain in July 2015....and a 9th from Scanlon on 12/31/15 We had a loyalty to Germain......... In 2013 attempted to lease our 7th ES350 from Germain. Could not believe outrageous price quoted....Went to Treasure Coast Lexus with a previous Germain Salesman for exact equipped car for around $150 less per month. In July 2015, we decided to try Germain again and leased 2015 ES350 for an acceptable lease payment. Very pleased with Salesperson and outcome. On Dec 30, 2015, we attempted to lease another ES350 to replace the 2013 lease and wanted to go local again with Germain. We knew what the payment should be. Germain's quote came in at $545 for 36 month lease with $1500 down on ES350. We knew it should be no more than around a maximum of $450 or so especially with $1,500 dn. We contacted, by internet, Lexus dealer in Ft Myers for same exact sticker price, color, same equipment, etc.. Luxury and Safety Package, (loaded) They sent quote by e-mail (ON LINE) no voice contact at all.... with printed payments and sheet showing all details for vehicle. 0 dn, $543 for 24 mo lease incl tax etc., OR 0 dn $485 for 36 mo lease incl tax etc. We called Sal (salesman) Germain and after MANY MANY phone calls on 12/31 and him going back and forth with "finance Mgr"??? It took a couple of hours with all the phone calls...We decided to go to Ft Myers to make sure the numbers on paper were factual. Sal finally called back and offered the car to match the deal from the "Other Dealer" When we received his call that they would accept the same as the "OTHER DEAL" ....we had just arrived at the "Other Dealer".... Once at the "Other Dealer" we were very pleased to find everything was as had been put on the e-mail information. They had given us an honest and straight forward quote, on the very same type ES350 with identical equipment as Germain..we were very pleased. My husband had decided on the way to Ft Myers, if the numbers were true on the ES350 he might want to look at a GS...providing the GS numbers made sense. We actually ended up leasing a GS350 F Sport on a 24 month lease for the price of only ($20 more per month) than Germains original deal for the ES350....WE WERE VERY PLEASED with the GS350 and especially for only 24 month. Germain needs to understand that if they can come off an original quote of $545 down to $485 for the same vehicle overnight, then the purchaser realizes Germain was trying to take the buyer to the cleaners the first go round. UNFORTUNATELY ....WE REALLY WANTED TO STAY WITH GERMAIN DUE TO THEM BEING LOCAL AND our previous relationships...We live in Bonita Springs. Now they have have once again left a very bad taste with a customer who has been LOYAL to them since 2001....Total of 7 Lexus E350's purchased from Germain since 2001....now 2 purchased from other dealers....2013 and now 2015. So much for their loyalty to their customers. More

Lexus beats them all I had been to several dealerships looking for a gently-used convertible. The other luxury car dealers made it seem as if they were doing me a favor t I had been to several dealerships looking for a gently-used convertible. The other luxury car dealers made it seem as if they were doing me a favor to show me cars. Having been a Lexus owner previously, I went to Germain to see what they had that met our needs. The experience was great, The salesman, Hanny Hanein, worked with me to see that I went home with the right car at the right price. Now that I have returned to Lexus, I will never stray again! There is something about Lexus dealerships that makes the whole car buying and maintenance experience so painless, and Germain is no exception. More

Love the brand love the people! I have been visiting lots of luxury car dealerships looking for a car. The experience at Lexus was simply better than any of their competitors! I have been visiting lots of luxury car dealerships looking for a car. The experience at Lexus was simply better than any of their competitors! More

Thorough diagnosis & communication Beverly Coppola was wonderful! She was very quick with the diagnosis & thoroughly explained what it entailed. My needed (and multiple repairs) took Beverly Coppola was wonderful! She was very quick with the diagnosis & thoroughly explained what it entailed. My needed (and multiple repairs) took a few days to complete, due to delays in receiving the parts. However, Beverly put me into a dealership loaner vehicle for the entire time, and kept me informed each day. What a professional! More

Germain Lexus #1 I just got my second Lexus from Germain. Working with Everton (Fred) Webley is truly pleasurable. He is friendly and professional. Everyone treats yo I just got my second Lexus from Germain. Working with Everton (Fred) Webley is truly pleasurable. He is friendly and professional. Everyone treats you as though you are part of the family. More

I will only take my car to Germain Lexus! This is my 2nd time in Germain in the last 3 weeks. I made a mistake by buying a used Lexus from Carmax. After weeks of fighting with Carmax to put This is my 2nd time in Germain in the last 3 weeks. I made a mistake by buying a used Lexus from Carmax. After weeks of fighting with Carmax to put genuine Lexus brake pads and rotors on my car they finally agreed. I brought my car into Germain Lexus to make sure in fact that the parts were true and genuine Lexus parts. Sure enough they finally were. Beverly Coppola is who had helped me both visits and I couldn't say enough nice and kind words about her. I feel like I've known her for years. She is warm and welcoming and is genuinely concerned about your problem. I from now on will only be taking my car into Germain Lexus for anything and everything!! More