Germain Lexus of Naples

Excellent Sales Experience Jason Lauer did a great job in selling us a new NX 200T and represented Germain Dealership well! Others- Steve (Sales), Mike (Business) and Giavan Jason Lauer did a great job in selling us a new NX 200T and represented Germain Dealership well! Others- Steve (Sales), Mike (Business) and Giavani (Service) also part of the team that made us gave a super experience! More

My LS430 My car was in for the 90,000 mile service call and rear brakes. Great Service -Beverly Coppola is knowledgeable, personable and of great help. My car was in for the 90,000 mile service call and rear brakes. Great Service -Beverly Coppola is knowledgeable, personable and of great help. More

Efficient As always all the staff are polite, friendly and efficient. Alyson Chatham was attentive and smiling and took control of the service procedure. No pre As always all the staff are polite, friendly and efficient. Alyson Chatham was attentive and smiling and took control of the service procedure. No pressure exerted. More

Great attitude! Greg was very knowledgeable about the car and very effective in getting the job done. I enjoyed working with him. I enjoy going to Germain Lexus. Greg was very knowledgeable about the car and very effective in getting the job done. I enjoyed working with him. I enjoy going to Germain Lexus. More

Efficient & Courteous This was a great experience. Dan Rusinik was very professional, explained what was going to be done and then re-capped all that was done. Service wa This was a great experience. Dan Rusinik was very professional, explained what was going to be done and then re-capped all that was done. Service was very timely. More

Great Service Dave McKinney is efficient and professional. He is great to work with and has taken care of every service issue we have requested. We trust his advi Dave McKinney is efficient and professional. He is great to work with and has taken care of every service issue we have requested. We trust his advice. More

Water pump replacement and fuel part recall and 50K service Dave Mckinney gave me the great service he always does, making it as easy and convenient as possible. Very informative. Gave me my alternatives to Dave Mckinney gave me the great service he always does, making it as easy and convenient as possible. Very informative. Gave me my alternatives to include loner car. More

My most recent experience I recently brought my Lexus in for an oil change and tire rotation. Beverly Coppola was my service advisor. She was excellent so courteous efficie I recently brought my Lexus in for an oil change and tire rotation. Beverly Coppola was my service advisor. She was excellent so courteous efficient and helpful to me. I was very satisfied with the speed that she took care of me More

Courteous and excellent Chuck sold us our car, so we always stop to say hello when we are in for service... he's just a super nice guy. This time Dawn was our service coordin Chuck sold us our car, so we always stop to say hello when we are in for service... he's just a super nice guy. This time Dawn was our service coordinator and did an excellent job. We were just there for an oil change, but turns out we needed the rear shocks replaced and an oil cooler hose swapped for metal tubing. That would take an additional 1 1/2 hours, so they quickly arranged a loaner for us and we could get some errands done while waiting. I'm an older guy and have owned many cars and dealt with many dealers and I would have to say my experience with Germain has been the best of any!!! More

Got it done as promised We brought in our 2015 RX350 for the 5,000 mile service. Brian Myer, our service consultant, did an excellent job in explaining what was to be done d We brought in our 2015 RX350 for the 5,000 mile service. Brian Myer, our service consultant, did an excellent job in explaining what was to be done during this first "checkup". He said it would be done within the hour and he kept his promise with the car being done within the hour. We had our previous RX serviced many times while we wintered in Florida. They have always been professional and excellent service providers. David Graham More