Germain Lexus of Naples

Got it done as promised We brought in our 2015 RX350 for the 5,000 mile service. Brian Myer, our service consultant, did an excellent job in explaining what was to be done d We brought in our 2015 RX350 for the 5,000 mile service. Brian Myer, our service consultant, did an excellent job in explaining what was to be done during this first "checkup". He said it would be done within the hour and he kept his promise with the car being done within the hour. We had our previous RX serviced many times while we wintered in Florida. They have always been professional and excellent service providers. David Graham More

My most recent experience I recently brought my Lexus in for an oil change and tire rotation. Beverly Coppola was my service advisor. She was excellent so courteous efficie I recently brought my Lexus in for an oil change and tire rotation. Beverly Coppola was my service advisor. She was excellent so courteous efficient and helpful to me. I was very satisfied with the speed that she took care of me More

Courteous and excellent Chuck sold us our car, so we always stop to say hello when we are in for service... he's just a super nice guy. This time Dawn was our service coordin Chuck sold us our car, so we always stop to say hello when we are in for service... he's just a super nice guy. This time Dawn was our service coordinator and did an excellent job. We were just there for an oil change, but turns out we needed the rear shocks replaced and an oil cooler hose swapped for metal tubing. That would take an additional 1 1/2 hours, so they quickly arranged a loaner for us and we could get some errands done while waiting. I'm an older guy and have owned many cars and dealt with many dealers and I would have to say my experience with Germain has been the best of any!!! More

Happy in my 2016 GX460 I got a great price on the vehicle I wanted. Brett was my salesman and he was knowledgable and Helped me get in the vehicle I wanted. The Manager s I got a great price on the vehicle I wanted. Brett was my salesman and he was knowledgable and Helped me get in the vehicle I wanted. The Manager sat down with me too and was great. I did not hear NO's Or can'ts like I heard at another Lexus dealer. I have owned a GX 470 for 11 years and knew what I wanted and didn't want. They got me what I wanted. The finance manager and Brett stayed late on a Friday to get it done which I appreciated. Great Job! Duane More

Exceptional service Sean Chapman goes the x-tra mile in providing exceptional service. Always a pleasure to do business at Germain Lexus of Naples. Great job! Team Germai Sean Chapman goes the x-tra mile in providing exceptional service. Always a pleasure to do business at Germain Lexus of Naples. Great job! Team Germain. More

Excellent customer service Hanny Hanein was my sales person. Very nice and professional. Attentive and knowledgeable. Didn't feel like a high pressures sale. Very pleasant exper Hanny Hanein was my sales person. Very nice and professional. Attentive and knowledgeable. Didn't feel like a high pressures sale. Very pleasant experience overall More

Service Excellence Brought my Lexus in for service for the 3rd year and was treated by a professional staff from drop off to pick up. John Mccloskey, my service rep, was Brought my Lexus in for service for the 3rd year and was treated by a professional staff from drop off to pick up. John Mccloskey, my service rep, was especially helpful explaining the specifics of the service, the cost, and the areas to keep an eye on in the future. Being a NJ snow bird and having had service on my Lexus cars for over 20 years in NJ, I am very impressed with John and the entire Germain Lexus crew. More

Efficiency Working with Fred Webley was easy and efficient. We enjoyed the process of the purchase and Fred has continued to reach out to help with setting the r Working with Fred Webley was easy and efficient. We enjoyed the process of the purchase and Fred has continued to reach out to help with setting the radio and understanding the other settings. More

Excellence As always, a splendid experience. Competent, efficient service. I even drove out of the showroom with a huge red bow on top of my 350! I think thi As always, a splendid experience. Competent, efficient service. I even drove out of the showroom with a huge red bow on top of my 350! I think this is my 4th or 5 th Lexus product. More

Service visit Alyson Chatham always makes a service visit into a much more pleasurable experience. Her professionalism, knowledge, and concern makes these visits so Alyson Chatham always makes a service visit into a much more pleasurable experience. Her professionalism, knowledge, and concern makes these visits so much easier. Many thanks. More