Germain Lexus of Naples | Page 162

Service Excellence Brought my Lexus in for service for the 3rd year and was treated by a professional staff from drop off to pick up. John Mccloskey, my service rep, was Brought my Lexus in for service for the 3rd year and was treated by a professional staff from drop off to pick up. John Mccloskey, my service rep, was especially helpful explaining the specifics of the service, the cost, and the areas to keep an eye on in the future. Being a NJ snow bird and having had service on my Lexus cars for over 20 years in NJ, I am very impressed with John and the entire Germain Lexus crew. More

Efficiency Working with Fred Webley was easy and efficient. We enjoyed the process of the purchase and Fred has continued to reach out to help with setting the r Working with Fred Webley was easy and efficient. We enjoyed the process of the purchase and Fred has continued to reach out to help with setting the radio and understanding the other settings. More

Excellence As always, a splendid experience. Competent, efficient service. I even drove out of the showroom with a huge red bow on top of my 350! I think thi As always, a splendid experience. Competent, efficient service. I even drove out of the showroom with a huge red bow on top of my 350! I think this is my 4th or 5 th Lexus product. More

Service visit Alyson Chatham always makes a service visit into a much more pleasurable experience. Her professionalism, knowledge, and concern makes these visits so Alyson Chatham always makes a service visit into a much more pleasurable experience. Her professionalism, knowledge, and concern makes these visits so much easier. Many thanks. More

Great Service Dave McKinney has always been extremely helpful when I bring my car in to be serviced. I thank him for his professionalism, very little wait time, he Dave McKinney has always been extremely helpful when I bring my car in to be serviced. I thank him for his professionalism, very little wait time, he knows what needs to be done and guides me for the next service. I never feel pushed to service something that can wait till the next time. He is an asset to the company. Thank you Dave, Patty Myers More

Very personal and knowledgable I met with Alyson Chatham regarding my 10K mile checkup. Right from the first hello she made me feel so comfortable about the service being done, and I met with Alyson Chatham regarding my 10K mile checkup. Right from the first hello she made me feel so comfortable about the service being done, and the estimated time to finish. I must say she was right on the mark with the time. Excellent Job Alyson. I also had an issue regarding a few stains on my seats, and she made sure everything was taken care of to my satisfaction. I give you an A+. More

Very prompt and very cordial service. Our check engine light came on so we drove straight to the dealership. Dave saw to it that the analysis was done and the repair completed in about an Our check engine light came on so we drove straight to the dealership. Dave saw to it that the analysis was done and the repair completed in about an hour. More

Easiest car purchase ever! I recently purchased a newer Lexus trading in my 2008 which I purchased at Germain also. I have always been pleased with the way I am always treated I recently purchased a newer Lexus trading in my 2008 which I purchased at Germain also. I have always been pleased with the way I am always treated by folks at this dealership, especially Beverly Coppola, Service, and Sal Pellicciotta who assisted me with my recent purchase. He was quick to summarize my needs and helped me get the new car I wanted. More

Best lease experience ever! Everyone was very friendly and helpful. Our process proceeded efficiently and was a pleasure. This was our first experience with Germain Lexus havin Everyone was very friendly and helpful. Our process proceeded efficiently and was a pleasure. This was our first experience with Germain Lexus having moved to Naples last year. Today we met a fellow "GL" and compared notes. They too were pleased! More

We love Lexus! Everton Webley was excellent. We have owned at least 6 Lexus and our son and his family have owned at least 4 Lexus. We are obviously pleased. We Everton Webley was excellent. We have owned at least 6 Lexus and our son and his family have owned at least 4 Lexus. We are obviously pleased. We'll be back. Dr. James and Connie Horner More