Germain Lexus of Naples

Excellent service from Dave Mckinney Dave McKinney have been my service adviser for my 2013 rx and this recent visit again was a pleasure. The work was done on time and I was given progre Dave McKinney have been my service adviser for my 2013 rx and this recent visit again was a pleasure. The work was done on time and I was given progress reports and accurate description of the work. I look forward to getting my next car from Germain and continuing with Dave Mckinney. john Cicon More

new car purchase Silvano Pellicciotta was our salesperson. He was friendly and answered our many questions. We ordered the car NX200t with the specs we wanted. The Silvano Pellicciotta was our salesperson. He was friendly and answered our many questions. We ordered the car NX200t with the specs we wanted. The car arrived as scheduled. Sal spent hours with us going over the new car and its features. We would recommend Sal and Germain Lexus for even the most demanding customer.. More

Very pleased with service provided and by Dan Rusinik Dan Rusinik met me in the service department to explain the service necessary and the time it would take to complete. He was very courtious and profes Dan Rusinik met me in the service department to explain the service necessary and the time it would take to complete. He was very courtious and professional. The service was completed within the time told me and the car was returned cleaned and washed. I am very satisfied with the Dan and the service completed. More

Lexus experience Alyson Chatham was my service rep and did a great job was very professional and friendly I have been coming to this dealership for over ten years ha Alyson Chatham was my service rep and did a great job was very professional and friendly I have been coming to this dealership for over ten years having bought ;4 cars there and she's the best. It's obvious she reall loves her job Ken Conway More

5K Service Alyson Chatham was very professional during my recent service visit. She was thorough in her review of the service performed and answered all of my qu Alyson Chatham was very professional during my recent service visit. She was thorough in her review of the service performed and answered all of my questions to my satisfaction. Great job. Bill O'Neil More

Who knew getting your car serviced could be so pleasant? I have nothing but high marks for Germain Lexus of Naples and those that have helped me there over the years. I have had consistent pleasant experien I have nothing but high marks for Germain Lexus of Naples and those that have helped me there over the years. I have had consistent pleasant experiences there and actually enjoy my trips there each time. My service rep is Carrie Rickard. She is pleasant on the phone ahead of time, punctual and informative during our times together and she is juggling a ton of people and cars at the same time. I feel apprecaited and comfortable and never taken advantage of. Carrie always tells me the amount of money she expects my service to be and if anything changes she is the first to tell me and why. She has helped me get the best workmanship as well on a little fender bender I had...ooops! I have no complaints ... it's truly a little break in my schedule to sit in a lovely environment, be offered a lovely beverage and snacks...healthy and delectable and know that I won't be there a minute longer than indicated unless something is found that we aren't expecting. I am sure that means that behind the scenes, the techs are working hard as well. My car comes back clean and washed and read to roll~ More

How to keep a customer As usual, a very good experience at the dealership. The greeters seemed to want to finish their conversations before approaching my vehicle, but Allys As usual, a very good experience at the dealership. The greeters seemed to want to finish their conversations before approaching my vehicle, but Allyson Chatham made up for it. She is a very enthusiastic person who was extremely helpful. She is a keeper. John Smart More

Once Again I once again called for service appointment and was scheduled quickly. As usual Germain service was excellent. Alyson Catham is new but professional a I once again called for service appointment and was scheduled quickly. As usual Germain service was excellent. Alyson Catham is new but professional and delightful. More

How to best treat a customer. I had scheduled a routine service appointment and was assigned to Mr Dave McKinney. Mr McKinney was professional, friendly and efficient. He informed I had scheduled a routine service appointment and was assigned to Mr Dave McKinney. Mr McKinney was professional, friendly and efficient. He informed me exactly what service was needed and how long it would take. The dealership was very busy with snow birds getting ready to head north, but I was in and out of the dealership right on time. The customer waiting room was crowded but still provided a comfortable environment. Mr. McKinney made it an easy and headache free service experience for me. I would highly recommended him. More

15 service Service advisor has always been great in all ways and this visit was a continuation. Service, however, left a bit to be desired in that they didn't ad Service advisor has always been great in all ways and this visit was a continuation. Service, however, left a bit to be desired in that they didn't adjust the tire pressures upon doing the tire rotation. I discovered this on the way home, called Beverly and she was going to call service to report it. Also, after I got home I reviewed the bill more closely and saw I was charged $18.86 for 2 batteries for my remote key fobs. Same batteries at officedepot.com (and in all likelihood in the store) were a 2-pay for $3.49. Quite a markup just like the hospitals and charges for aspirin. More