Germain Lexus of Naples

15 service Service advisor has always been great in all ways and this visit was a continuation. Service, however, left a bit to be desired in that they didn't ad Service advisor has always been great in all ways and this visit was a continuation. Service, however, left a bit to be desired in that they didn't adjust the tire pressures upon doing the tire rotation. I discovered this on the way home, called Beverly and she was going to call service to report it. Also, after I got home I reviewed the bill more closely and saw I was charged $18.86 for 2 batteries for my remote key fobs. Same batteries at officedepot.com (and in all likelihood in the store) were a 2-pay for $3.49. Quite a markup just like the hospitals and charges for aspirin. More

VERY GOOD AT HIS JOB Dave did a great job making me feel comfortable and making sure I had good service. He is obviously very experienced and it shows. I would highly reco Dave did a great job making me feel comfortable and making sure I had good service. He is obviously very experienced and it shows. I would highly recommend him to any of my friends. More

Excellent Customer support Salesperson Wayne McLeod and Service Consultant Alyson Chatham both did an excellent job dealing with some issues relative to my recent 2013 Rx350 pu Salesperson Wayne McLeod and Service Consultant Alyson Chatham both did an excellent job dealing with some issues relative to my recent 2013 Rx350 purchase. After a very short period the issues were resolved. More

Germain Lexus of Naples Fl, Service I have owned 43 General Motors products in my lifetime. However, after GM borrowed monies from the Federal Government, I decided to purchase a Lexus. I have owned 43 General Motors products in my lifetime. However, after GM borrowed monies from the Federal Government, I decided to purchase a Lexus. Because of the great performance in the past 3 years of this product and because of Germain Lexus, I will never purchase any other type of automobile nor from any other dealer.. I cannot say enough about Germain. Service is absolutely flawless and Dawn Slanec as my service represenative has always been the same Thank You, James Woodley. More

Quick & Easy John Mccloskey does it again. My routine service visit required a change of battery after seven years. John showed me the data supporting the vulner John Mccloskey does it again. My routine service visit required a change of battery after seven years. John showed me the data supporting the vulnerable status of my current battery and was able to change it out in under 30 minutes. Saved me a hassle of dealing with a failed battery. Many Thanks More

Easy and comfortable Went in for a routine 6 month service and was helped by Carrie Rickard. Carrie was friendly and efficient. Told me exactly what service was needed an Went in for a routine 6 month service and was helped by Carrie Rickard. Carrie was friendly and efficient. Told me exactly what service was needed and how long it would take. The dealership was very busy but I was in and out of the dealership right on time. The customer waiting room was a comfortable environment. Carrie and the Germain team made it an easy and headache free service experience. Highly recommended. More

Pick up new Car seamless The crew at Germain had it ready as promised at 315pm. Even with all the paper work I was done by 430 PM, great promotion new car lower payment. The crew at Germain had it ready as promised at 315pm. Even with all the paper work I was done by 430 PM, great promotion new car lower payment. More

excellent Dan Rusinik looked after me yesterday when my car went in for a service and the whole experience was excellent, good communication and advice I will u Dan Rusinik looked after me yesterday when my car went in for a service and the whole experience was excellent, good communication and advice I will use them again More

First time there at Germain and it was GREAT!! Nathan Gosline was very attentive and thorough. I was told by some people waiting for service that they were there because it was the best they had ex Nathan Gosline was very attentive and thorough. I was told by some people waiting for service that they were there because it was the best they had experienced. It made me feel good and Nathan and the mechanic really came through!!!! Because it was my first time there I did not know what to expect except a big bill. Instead the price was "very" reasonable and the service great !! More

Best dealer I've ever dealt with! I took my car to Germain Lexus yesterday morning, without an appointment, as it was having a problem with the starter. Dave McKinney provided excelle I took my car to Germain Lexus yesterday morning, without an appointment, as it was having a problem with the starter. Dave McKinney provided excellent service, & I was back on the road within an hour with a new battery, which was under warranty! The professionalism, integrity, & friendliness of this dealership is beyond reproach! I highly recommend Germain Lexus!! I wouldn't go any place else!!! More