Germain Lexus of Naples

Service Experience Dawn Slanec was my service rep. I have dealt with her many times and find her to be an excellent representative for Lexus and the people she serves. Dawn Slanec was my service rep. I have dealt with her many times and find her to be an excellent representative for Lexus and the people she serves. More

Not happy with the costs.. Service rep Dawn was very helpful for my 20,000 mile checkup. I asked for an estimate for small damage and received a bill for: Customer pay shop Service rep Dawn was very helpful for my 20,000 mile checkup. I asked for an estimate for small damage and received a bill for: Customer pay shop charge for repair order: $ 19.79, i think this is ridiculous . More

My 6th Lexus Well, time for a new one! Kept my last Lexus longer than ever, a 2007, but it was time. Went to the dealer and there was my next dream car, a Nebula Well, time for a new one! Kept my last Lexus longer than ever, a 2007, but it was time. Went to the dealer and there was my next dream car, a Nebula gray GS350 with light gray leather and black interior!!!!! WOW!! And Frank Smith, salesman, gave us a deal we couldn't say no to. SOLD! Of course, since waiting so long to replace the 2007 GS, I practically have to go to school to get updated on the technology… Thank you, Germain…. More

Dawn Slanec and Trish Cano ROCK Germain Lexus!! Dawn Slanec rocks! I trust her implicitly when my 2002 Lexus SUV needs service. Give her a raise! She deserves it. I am never happy with the cost to Dawn Slanec rocks! I trust her implicitly when my 2002 Lexus SUV needs service. Give her a raise! She deserves it. I am never happy with the cost to repair a Lexus but not within Dawn's control AND she handles my moaning with a kind dose of empathy. On that note double her raise!! Cheers, Pam p.s. Trish Cano is the reason I will only work with this Lexus Dealership. Her integrity and devotion to the reputation of Germain Lexus is second to none. A woman with backbone devoted to goodwill. Isn't that the hallmark of a great business? Goodwill?! As the first woman parts truck driver in New England decades ago I am thrilled that Trish oversees the Sales Department!!! Triple her salary. (: More

Glad I went to Germain Lexus!! I purchased my new RX350 from Luftu Gani and want to say that he was so patient and professional in helping with my decision. Not being sure that it w I purchased my new RX350 from Luftu Gani and want to say that he was so patient and professional in helping with my decision. Not being sure that it was the right thing to do, he guided me through the process and I can now say that I am happy with my RX350. Lu Gani is truly an asset to Germain Lexus of Naples and will tell all my family and friends to go to him for any car purchase. Thank you Lu! More

Excellent service! I am very satisfied with the service i received. Ms. Dawn Slanec is very courteous , knowledgeable and professional. The service was fast and very I am very satisfied with the service i received. Ms. Dawn Slanec is very courteous , knowledgeable and professional. The service was fast and very efficient. Excellent service!!! More

Excellent Customer Service After working with Shawn Chapman for the last 12 years, John McCloskey had big shoes to fill. John more than met my expectations and was extremely th After working with Shawn Chapman for the last 12 years, John McCloskey had big shoes to fill. John more than met my expectations and was extremely thorough. More

Brake issue The team there gave me a new ES to drive while they fixed my LS, I can't believe how efficient they are and the dream that my car has become. I thank The team there gave me a new ES to drive while they fixed my LS, I can't believe how efficient they are and the dream that my car has become. I thank them everyday for having a team there to support me and appreciate their support. More

Thank you Wayne! Wayne McLeod found me a great used car and I bought it. Known him for over 6 years. Very satisfied with the car and the dealership. Wayne McLeod found me a great used car and I bought it. Known him for over 6 years. Very satisfied with the car and the dealership. More

First free oil and filter change was a flawless experience. We bought a pre-owned, certified, RX-350 from Chuck Koenig a year ago and I must say it is the first vehicle I have purchased (and there have been man We bought a pre-owned, certified, RX-350 from Chuck Koenig a year ago and I must say it is the first vehicle I have purchased (and there have been many!) that was actually a pleasant experience!! This visit was our first service appointment and I was assisted by Nathan Gosline who did a fine and efficient job. In my years of experience, this dealership is really unique..... clean, efficient, on-time and everyone is friendly.... and no high pressure sales talk or trying to sell you something you don't need. More