Germain Lexus of Naples

Love my Lexus I had a Lexus years ago and loved it. When it came time for me to purchase a new vehicle I knew I wanted a Lexus again. I still looked online at other I had a Lexus years ago and loved it. When it came time for me to purchase a new vehicle I knew I wanted a Lexus again. I still looked online at other types of vehicles for weeks, but always gravitated back to Lexus. Frank Smith was very helpful and friendly to work with. I'm really happy with my choice of vehicle and will recommend Lexus Naples to friends and family. More

First Class Service Service writer John McCloskey is a pleasure to work with. Every time I have been in for service the repair was completed and the Lexus was ready when Service writer John McCloskey is a pleasure to work with. Every time I have been in for service the repair was completed and the Lexus was ready when promised. Germain has a staff of mechanic's that know my vehicle and get the repair done right the first time. I feel extremely confident in Germain's service department and John McCloskey to recommend them highly with no reservations. Ron Schlemmer More

One of the best visits I had to the service dept of a dealer My wife's Lexus developed a mysterious shimmy in the steering wheel. I feared numerous trips to the service department in tracking down the culprit. P My wife's Lexus developed a mysterious shimmy in the steering wheel. I feared numerous trips to the service department in tracking down the culprit. Paul and Nathan listened patientlly while I explained the history and symptoms, and, within 30 minutes, had me visit Kyle, the service tech. Kyle diagnosed the problem and was in process of remedying it when I showed up. Kyle took the time to explain what was and what was not the problem, which I appreciated greatly. I was back on the road in less than three hours with the problem solved! More

Great car, great delivery time, great price, great team. The sales team was focused and knowledgeable. They have deep knowledge of Lexus and the financing complexities, and made it easy for me to discuss opt The sales team was focused and knowledgeable. They have deep knowledge of Lexus and the financing complexities, and made it easy for me to discuss options with them. In particular Sal Pellicciotta and Bob in sales, and Roger Roberts and Trish Cano. More

BEST customer service for service appointments Just a quick note to state that I personally think Dawn Slanec is A #1. No one enjoys sitting around for service appointments even though we all know Just a quick note to state that I personally think Dawn Slanec is A #1. No one enjoys sitting around for service appointments even though we all know how important they are But Dawn makes them so much less painful. She is always on time, very professional and easy to talk to. I have requested Dawn as my service rep for quite a few years now --- because I know how good she is and she NEVER disappoints. Cannot recommend her enough to any new Lexus owner. BTW, this is my 11th Lexus in a row so I have had a great number of service reps in different states. Go to Dawn - you will not be disappointed. More

A job well done! Dawn is the service rep to go to! She is very professional, intelligent, friendly and gets the job done and is an asset to Germain Lexus. Dawn is the service rep to go to! She is very professional, intelligent, friendly and gets the job done and is an asset to Germain Lexus. More

They did their job We had somewhat of a difficult job as some of the sencers in the bumper were going off when it rained for no reason. It took a persistent service writ We had somewhat of a difficult job as some of the sencers in the bumper were going off when it rained for no reason. It took a persistent service writer Dawn and. Highly qualified mechanic to do a little guess work which they don't like to do because of cost and I drove the car home twenty miles in the rain and it seems as though it's resolved More

SUPER SERVICE!!! My service consultant was Carrie Rickard. She did an outstanding job, even though she was just coming off a two week vacation. She was bombed with an My service consultant was Carrie Rickard. She did an outstanding job, even though she was just coming off a two week vacation. She was bombed with an extra work load. With all that she was extremely efficient and professional. I had my 10,000 mile service done on my 350ES in record time. I will definitely recommend Her and Germain to all my friends and family. Regards, Lloyd Zimmerman More

Dave McKinney always does a great job for me! Outstanding as always! Dave is always on time and keeps me updated on the progress of the service being done which allows me to manage my time wisely Outstanding as always! Dave is always on time and keeps me updated on the progress of the service being done which allows me to manage my time wisely while I am waiting! More