Back

Germain Lexus of Naples

Naples, FL

4.9
2,286 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

Directions

By Type

Showing 2,286 reviews

August 09, 2024

We strongly recommend this dealership, especially our sales person, Sheena Sexton and Jenna as well as the business manager, Michelle. What do you think? We got great deal and actually enjoyed the experi More

by joewolfe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sheena Sexton, Jenna, Michele
Aug 09, 2024 -

Germain Lexus of Naples responded

Thank you for your very encouraging words about our awesome team, Joe. Sheena, Jenna, and Michelle are all great people to work with, and we appreciate your recognition of their excellence. Enjoy the ride in your new Lexus! Regards, Don Nelson - General Manager

August 07, 2024

Great service . Great service advisor Alexander Depew . Keeps me up to date on my service .Makes sure I am comfortable while waiting. More

by patwascom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew, Germain Lexus Sales Department
Aug 08, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit with Alexander! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

August 05, 2024

Outstanding customer service. Jackson Kirby is an outstanding customer representative. The Lexus product has the best quality of any vehicles that I have owned in 50 years. More

by dcrizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Aug 06, 2024 -

Germain Lexus of Naples responded

We're happy you enjoyed an accommodating and thorough visit with Jackson! It is always our pleasure to empower our customers to make informed decisions about their vehicles. Thanks for choosing Germain Lexus for the best service! Regards, Don Nelson - General Manager

July 30, 2024

I have been doing business with Germain Toyota Since 1992, & in 2019 I bought my 1st LS 460 & had excellent service at Germain Lexus, Naples FL. More

by dhani1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Jackson Kirby
Jul 30, 2024 -

Germain Lexus of Naples responded

Thank you for reporting on the exceptional work our service team does for you! It is always our pleasure to help you keep your vehicle in shape. Thanks for choosing Germain Lexus! Regards, Don Nelson - General Manager

July 28, 2024

Alexander Depew is ready to help, listens, and was excellent as always ! I highly recommend him More

by GAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Depew
Jul 30, 2024 -

Germain Lexus of Naples responded

Thanks for letting us know how satisfied you were with Alexander's assistance, GAZ! We're glad he provided you with his utmost support and insight at this visit. We look forward to making your next appointment just as superb. Regards, Don Nelson - General Manager

July 24, 2024

Excellent service and hospitality, thanks to Jackson Kirby, who makes every visit quick and efficient thanks More

by Mpieczalski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 25, 2024 -

Germain Lexus of Naples responded

Providing excellent and quality service is so important to us here at Germain Lexus and we are glad that Jackson's efforts could meet your satisfaction! We are thrilled to know that he made your visit quick and efficient as always. We appreciate your continued business with us. We look forward to serving you again in the future when the time comes. Regards, Don Nelson - General Manager

July 24, 2024

Very happy with our service manager Dan Rusinik. Cannot be in better hands. Dan takes his time to explain what to do now and in the future. More

by ringlstetter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jul 25, 2024 -

Germain Lexus of Naples responded

We are grateful for you leaving Dan this exceptional review! We are thrilled to hear that Dan took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that he took the time to explain what to do now and in the future. Please drive safely and do not hesitate to let us know how we may be of further service to you. Regards, Don Nelson - General Manager

July 22, 2024

Always professional, honest and friendly. It’s a pleasure to drop off my car for service More

by Fudgies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 23, 2024 -

Germain Lexus of Naples responded

Thank you for your lovely feedback! We're pleased you continue to receive the best care and guidance from our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager

July 19, 2024

I am pleased to write an excellent review for Germaine Lexus and in particular for Service Consultant Jackson Kirby. Jackson’s pleasant greeting and thorough attention to my service concerns are consisten More

by lbuckley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson Kirby
Jul 19, 2024 -

Germain Lexus of Naples responded

Lorraine, thank you for taking a moment to share your appreciation of Jackson. We truly appreciate getting feedback from people who have experienced exceptional service by our amazing team. We hope to continue serving you for many years to come. Regards, Don Nelson - General Manager

July 19, 2024

Was very pleased with the service i received The customer service was excellent and professional. My service advisor was very helpful and accommodating and helped me complete All the service need More

by rover2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Depew
Jul 19, 2024 -

Germain Lexus of Naples responded

Thank you for telling us the highlights of your service visit! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager

...
18
...