Germain Lexus of Naples

Long distance purchase I found the need to purchase a car in Florida while I was still in Mich. Contacted the germain dealership and was referred to Greg L who was extremely I found the need to purchase a car in Florida while I was still in Mich. Contacted the germain dealership and was referred to Greg L who was extremely helpful and efficient. He found the car I needed/wanted in a short time and he and the rest of the Germain team had me in the car within a short time of arrival from Mich First Lexus I ever owned but it won't be the last. Dr. C. L. Zeller More

Outstanding Service I have been with Germain Lexus for the past 10 years. From the RX 300 to the 330 and now the 350. Dawn Slanec has been my Service Rep of choice during I have been with Germain Lexus for the past 10 years. From the RX 300 to the 330 and now the 350. Dawn Slanec has been my Service Rep of choice during the majority of that time. She has and continues to be a great ambassador for Germain Lexus. Her knowledge and expertise makes her the professional she is. It is this type of service that keeps me in the Lexus family. More

Service Experience I had made an appointment to coincide with the Lexus rep's visit. I have had ongoing paint issues since 2013. Just prior to this I experienced a probl I had made an appointment to coincide with the Lexus rep's visit. I have had ongoing paint issues since 2013. Just prior to this I experienced a problem with my A/C. I called Shawn and he responded promptly and provided me with a loaner. Dan was assigned as my rep as Richard Churlin is no longer with Germain. He called me and got everything on track. Though somewhat pricy, the part was obtained and installed promptly. I requested some leather repair and that was done also and the work was beautiful. My experience with Germain has been excellent More

Stellar Service Once again Dawn Slanec has provided stellar 5 star service in a prompt friendly caring manner. She is a definite Lexus asset. Thank you again. I wi Once again Dawn Slanec has provided stellar 5 star service in a prompt friendly caring manner. She is a definite Lexus asset. Thank you again. I will be celebrating 12 years with my RX 300 in December. I love my car but I think it is time............ More

60000 mile checkup John Mccloskey made my experience very enjoyable. I called at 10 am and came in at 2 pm, had my car serviced ( oil change, tire rotation, 6000 mile fr John Mccloskey made my experience very enjoyable. I called at 10 am and came in at 2 pm, had my car serviced ( oil change, tire rotation, 6000 mile free check up) and I was on my way by 3:15 pm. More

Search for new automobile Very courteous and knowledgeable staff. Everton Webley was wonderful to work with and couldn't have been more patient and helpful. Love the Lexus LS Very courteous and knowledgeable staff. Everton Webley was wonderful to work with and couldn't have been more patient and helpful. Love the Lexus LS! More

They Are The Best Lexus dealers do a wonderful job taking care of their customers at all levels. My experience last week at Germain was no exception. The service Lexus dealers do a wonderful job taking care of their customers at all levels. My experience last week at Germain was no exception. The service associate I worked with, Dave McKinney, was a delight and handled my service needs in a very customer-friendly fashion. I look forward to my next visit to Germain Lexus. Thanks for seeking my input and best regards. jdgirsch@aol.com More

Made a stressful experience pleasant Everyone at your dealership is very pleasant and helpful to deal with. Frank Smith was especially helpful. Listened to what I wanted and delivered o Everyone at your dealership is very pleasant and helpful to deal with. Frank Smith was especially helpful. Listened to what I wanted and delivered on it. Didn't try to sell me anything I didn't want. Then Roger Roberts was very patient, explained everything and answered all my questions. A very good experience. More

GREAT SALESMAN--POOR MANAGEMENT OUR SALESMAN WAS EXCELLENT AND PROBABLY THE REASON WE BOUGHT THERE-MY WIFE WANTED TO RETURN TO CHECK USED INVENTORY AGAIN--YOUR BUSINESS MGR,ROGER, W OUR SALESMAN WAS EXCELLENT AND PROBABLY THE REASON WE BOUGHT THERE-MY WIFE WANTED TO RETURN TO CHECK USED INVENTORY AGAIN--YOUR BUSINESS MGR,ROGER, WAS A WEAK LINK IN THE TRANSACTION-IN A BIG HURRY-PROCESS AND INFORMATION LACKING-WRONG DOCUMENT BASED ON OUR REGISTERING COUNTY IN ILLINOIS More

The best buying experience Great salesman Chuck koenig He made buying easy twice. We bought two cars And the GM made things easy to buy. I will definitely come back when i Great salesman Chuck koenig He made buying easy twice. We bought two cars And the GM made things easy to buy. I will definitely come back when it's time More